11058 results found
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Paging logs
Requesting to add Paging logs to be included on the Call Logs in Admin Portal
4 votes -
sms feature
I would like to use this feature . that if a client sends a sms to have an auto response. but this feature is not yet available.
3 votes -
Add Entire User Group to Primary Members in Call Queues
Adding members is cumbersome, espessially if you have them spanned over multiple pages. We should be able to simply add an entire User group to a queue.
1 vote -
Global Custom Rules
We use custom rules for a number of our lines - many of these forward to cell phones or external lines or extensions at various points during the week, on-the-fly. Rules are interchangeable across all our queues (maybe 20 custom rules). Currently the Admin Portal requires me to create a new rule for each individual queue AND requires me to change it for each individual queue on the fly. What I would like to see is an option of ALL custom rules I've already created for any queue visible to toggle on and off along with the option to create…
3 votes -
Duplicate Queue / Copy Queue / Queue Templates
Option to "Copy All Attributes From" Option when creating a new queue. or "Dulicate Queue"or "Select Queue Template" All of the above would clone all queue details including members and custom rules, greeting and hold etc ... Example: I was creating 20 queues with 10 members from each queue. Each member / manager had to be added MANUALLY. - Greetings / schedually MANUALLY - Custom Rules MANUALLY- Call Routing / Work Hours / Wrap up etc .... MANUALLY All of the queues were essentially copies of the one prior with only minor changes to custom rules, and schedules. It should…
3 votes -
Ability to customize record call option in app
Ability to customize location for "Merge call", "Transfer call", "Record call", etc. in RC app to better accommodate work flows
1 vote -
overflow group for a specific date and/or time
during peak hours it would be helpful if we have the option to set a overflow group that is automatically active for a specific date and/or time so we don't need to manually enable the overflow on the service web
1 vote -
Administrative access to be restricted to specific IP address range (inside the organization)
The request is for a methodology to determine source IP to restrict access to administration.
2 votes -
Option to Customize App's Button while on a call
The customer would like to have the option to change the default buttons while on an active call. Currently, they have Mute, DialPad, Audio, Add, Video and More.
21 votes -
Send the Fax Transmission result to the printer(to be automatically printed)
Send the Fax Transmission result to the printer(to be automatically printed). Instead of just SMS and email, customers would like to have an option to have it printed automatically.
2 votes -
Inbound caller id will show up as Anonymous or Blocked for External caller only
Similar to this idea: https://ideas.ringcentral.com/ideas/ENTCOM-I-189But customer is requesting to remove the details of Inbound caller id name or number for external caller only
1 vote -
I would like to upload all my contacts in bulk rather than 1 at a time.
i would like to drag and drop a contacts database from excel into RingCentral. People in inspections, sales, or purchasing as well as other areas where they make numerous contacts would benefit from being able to import contacts in bulk.
3 votes -
Ability to run reports using Filter in License and Reports
When you go to License and Reports there is an option to use a Filter. When you select that option for filtering, and you run a report for a specific cost center, the report contains all cost centers. (We are a cost center centric customer). There needs to be the ability to only run reports per the filter criteria.
15 votes -
Global Contact Sharing of your personal contacts to people in your company
We have a medical transport busines and work with different providers and drivers and employees. It is a hassle to constantly upload new contacts and share them. Can we create a feature where we just have a global contact list that we can all refer to whenever we add someone?
14 votes -
Text to GIF support
We need to have text to gif support where people can send the link of the original gif and it automatically turns into GIF after sent.
1 vote -
RC app chat notification
Settings for extending the chat pop-up notifications in Ring Central app
11 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to know more about this idea! Is this for desktop or mobile experience? Please include screenshots of the notification you would like to extend. Thank you!
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Compact RingCentral Desktop App
Being able to snap elements of the RingCentral app interface in and out to run it in a more focused/minimal way would be helpful as it does take up a fair bit more screen real estate compared to Slack, which we had previously used for messaging. I know we can zoom the interface view to use a smaller font but the current, monolithic interface still doesn’t lend itself to running in a more lightweight mode
2 votes -
Allow multiple instances of the Ring Central Desktop app to be launched
Currently the phone HUD can be popped out to a separate window, but with all of the recent updates to the phone features of the ring app, it would be nice to have the phone section open separately from the messages section. Currently, when attempting to launch two (or more) instances of the Ring Central desktop app, nothing happens.
1 vote -
Option for callers to enter extension number even if IVR menu is set-up
The customer wants the callers to enter direct extension numbers even if the IVR Menu is set up. Wants to set up a greeting for the callers to hear that they can enter the extension number or additional key press options.
1 vote -
Ability to forward calls based on calendared events
We have in person staff meetings roughly every 2 weeks. I have entered these staff meeting into my Google calendar. I would love to be able to make it so whenever I am in these staff meetings, all messages and calls would be forwarded to my adminstative assistant's extension. Is this possible?
1 vote
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