11959 results found
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Page desk phone from different Site
The account has multiple sites/branches and needs to do paging for all devices in the account regardless of the sites/branches.
3 votes -
Mitel Do Not Disturb presence
Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.
21 votes -
Billing Contact Information to be associated to any RingCentral number
Partner wanting our system to allow Billing Contact Information tab for contact phone number to accept RingCentral numbers within the account as primary contact number. Current Behavior: Service web by default is set to have the Contact phone section as the main company. Once Contact information is edited, it will not allow to save the details if the main number or any number associated to the account is entered. Reason for Request: Partner said that the set up should be accepted as it is the mode of contact for the contact person indicated. They cannot provide personal numbers as alternate…
6 votes -
Ability to retrieve call recording even if the call was transferred to an external number
Ability to retrieve call recording even if the call was transferred to an external number
23 votes -
Dial 311 in New York City
It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.
11 votes -
Allow multiple supervisors to monitor a call simultaneously
Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.
70 votes -
Option to create Custom rule that can add change the extension by weekly
Requesting to add an option to create a custom rule that the extension will answer the call can be change automatically by week schedule. For example ext1 will answer the call on this week on Monday then next week Monday it will be ext2 then on next Monday, it's extension 3.
2 votes -
Admin role for specific user
Would like to customize an admin role to only be able to make changes on specific users and not to all users in the account
1 vote -
BCC Texting
We would like to send texts to our employees and do a blind copy of all the numbers. Currently we can do a group text of up to ten people but it is not a blind copy. Is there a feature that we can use?
3 votes -
Customer requested a feature to have an option to the admin portal not to publish the company address
The customer wants to make sure that her company address is protected and confidential
1 vote -
Line keys | An option to pick up a call on hold of those extensions assigned to line key 4 and above
Option yet to press or like a command to pick up a call on hold of those extensions assigned to line key 4 and above if the device only has three line keys available (eg. Cisco SPA-303 Desk Phone)
3 votes -
Entering Account Number via keypad on when using Text-to Speech
Customer requires a feature where when asking for account number on text-to-speech, they will enter the number via dialpad/keypad instead.
3 votes -
Jupiter App HUD Interface Same As The Phone App
Make the HUD interface of the RingCentral App the same way as the RingCentral Phone app that the caller displays directly underneath the Extension Users.
2 votes -
Bulk checking of users VM greetings
An easy way to check if all users on the account are using default VM greetings or Customize VM Greetings
1 vote -
Inbox vs. Phone Icon on Desktop App
If I'm looking to use my phone or anything else related to it like voice mail, voice mail transcriptions, contacts,.... I don't want yet another button called "Inbox" to click on. Have everything related to the Phone, under the Phone Icon button would be my suggestion. The app is way too busy in my opinion. I'd also like to be able to get RID of icons and features like HUD etc that I don't use.
1 vote -
Get rid of keyboard on desktop
Is there a way to completely remove the keyboard from the desktop? It's completely useless and takes up valuable viewing space. I have a phone right next to me. Thanks.
1 vote -
Call Screening Audio Prompt
Customer has call screening activated but he wants to hear a recording which will tell him what his customers' concerns are before he answers the calls.
4 votes -
key templates for polycom vvx 450
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key templates.
8 votes -
Fax recipient information
A customer would like to have the recipients information automatically filled
on the cover page of the outgoing fax that he will send aside from the name and phone number.
He would like to add the address, email, name of the person who needs to receive the fax.42 votes -
Ability to Change Each Conversation Visually
It is hard to differentiate between conversations, visually, except for the side bar that indicates the name or group being spoken to. It would be extremely helpful to have the ability to change each conversation visually so that we would have visual cues that indicate which conversation with which we're about to communicate.An example would be to set Person A to have a blue background while Person B would have a green background with square watermarks. When the green background is seen, it's obvious you're not communicating with Person A or a whole office group message.Opportunities for miscommunication are likely…
1 vote
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