11959 results found
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Add wait time setting before sending to Overflow Members / Queue
We really like the idea of calls rolling from a primary queue to an Overflow Members queue, however, we don't want calls to roll immediately to the Overflow. We would like to only use them if a call holds for a few moments first. This would minimize disruptions to the Overflow Members.
2 votes -
Likes costing you money?
My business isn't text heavy, so my plan is 100 per month. However, I continue to DRAMATICALLY EXCEED that amount because clients (if they have an iPhone) click the 'like' or 'thumbs up' or 'happy face' or whatever it is on their end when they receive a text from my number. When they do that I receive an auto-text describing the happy face, thumbs up, etc. This costs me a text message from my plan hence I exceed the 100 by so many. If the consumer just didn't hit like or happy face or whatnot on the text the problem…
1 vote -
Ring in Sequence to multiple groups
Would like the ability to ring to one group at one ring, then another group at another ring, and another group at third ring, etc. The ability to switch who the call goes to based on the amount of rings.
1 vote -
Some would like separate apps for messaging and call
Some would like separate apps for messaging and call
1 vote -
Polycom VVX 400 Phone Feature
Conference and re-dial feature should be available to Polycom phone even though it is manually provisioned.
1 vote -
Wants to install google plugins for all of his extension user.
He wants to do a silent install for all of his extensions not doing it one by one. So that the employees will not know that he is installing something.
1 vote -
performance reports to show real-time data and not to wait for few hours to populate
Be able to run performance reports for calls, queues, meetings, etc, that contains the data real and be sent via email. What is being experienced is that reports received via email is 24 hours delay (data of yesterday).
1 vote -
Customization of audio source in the RingCentral App
Is it possible to customize the softphone to process the audio stream differently? In case of language neutralization, we don’t want to send the support person’s audio stream directly over call. We instead want the translated stream to be passed over the call. It would require customization in the softphone. Will we have the option for such customizations in the softphone audio stream handling flow? Is the audio stream a dual channel?
1 vote -
Increase hold time and ring it again when max time is reached
When someone calls from Outside and the receptionist Puts him/her on Hold after 5 Min to ring again on the Receptionist s phone automatically.
1 vote -
Managing two extension while logged in to 1 ext
Customer would like to be able to manage and receive notifications on other extension even they are logged in to a different ext.
2 votes -
customer want to have the option to choose a specific extension to received text messages for a specific extension
customer want to have the option to choose a specific extension to received text messages for a specific extension
1 vote -
RingCentral should be able to identify and received AUTOMATIC INBOUND CALL from third party authenticator.
Acknowledging an automated call once answered by the recipient especially coming from 3rd party authenticator
7 votes -
To add more Desk Phone Compatible Devices for Deskphone Pairing YeaLink T48
I have a Yealink T48s which they say is not compatible for deskphone pairing.I am hoping to see more compatible Deskphone models that can take advantage ofthe feature.
10 votes -
Data retention - Option to see how many days are left for a specific recording to expire
Data retention - Option to see how many days are left for a specific recording to expire
3 votes -
Carrier information
I'd like to carrier the provider's name of the inbound and outgoing calls. I would like Carrier information or the ability to do it. I'm a fraud hunter and use RingCentral to put an end to it. I also would like to put flags on calls for future review without having some expensive CRM. The ringcentral app is the best and I want to make it even better plus safer for people. I report all my calls to Upstream via a bot I made on Discord. but I'd like something built in the platform to make it more accessible. It…
1 vote -
Ability to play default ringing or hold music rather than RC client's hold music
There are scenarios of outbound calls in which, during the process of connecting to an external called party, the connection to receive either ringing or audio from the far-end system for whatever reason is not made so it defaults to playing the configured hold music/custom prompt of the RingCentral extension that is placing the call instead. This creates confusion with users that experience this behavior. In a recent example, a user had a custom message recorded specifically for their business which was configured as their extension's hold music within Screening, Greeting and Hold Music. After placing an outbound call, they…
6 votes -
Disabling Voicemail option when user extension is on DND status
Requesting to have an option to disable VM for user extensions that are on DND status
2 votes -
I am looking for a transcript of the messages within the internal direct messaging application
Wanted to access messaging transcript of a different user extension using RingCentral Application
5 votes -
Team Admin Request within the app
Team, is it possible to add a feature to request to provide admin access to certain team's within the app itself.
1 vote -
Add a custom time length filter for call length.
This would be very helpful to me and other companies to pinpoint specific team member/department phone conversations. A time-length customization filter would allow targeting of VMs left, introductory prospecting calls, and help to understand what time length is a meaningful conversation for departments and team members.
4 votes
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