11058 results found
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MVP line under Billing contact info page Billing > Payment Method > Billing Contact Information..
put MVP line under Billing contact info pageBilling > Payment Method > Billing Contact Information..
1 vote -
User Status Visibility when Messaging is Turned Off in the RC App
Whether or not the Messaging is turned on, the users/members' statuses should still reflect for others to know if the person is busy or on a call or not as a hint so you do not have to disturb the person if they are in the middle of something important.
5 votes -
Option in RC App to Restrict the App from using IOS Mobile Call Logs
To have the Option in RC App to Restrict the App from showing call logs on the Iphone regular call logs.
2 votes -
An admin view for user last login dates and activity.
I'd to be able to view user login activity, with this for auditing user login activity. This view should contain a column for the username and last login date. The view itself can be customizable with more features.
12 votes -
Deletion of Voicemail Messages on the RC App for Voicemail Co-recipients
This could remove the confusion for the co-recipients in confirming if someone already checked the voicemail messages. In addition, reduce the workload for the co-recipients in manually asking the queue owner to delete the voicemail messages.
3 votes -
Change DND color from green to red
When a person is on DND in DSSKey it still shows them as Green. If we could change this to red when the person is on DND it would keep us from transferring calls to someone out of office. Also, it allows supervisors of employees to see when they are away without having to go into the app.
6 votes -
It would be better if we have an option to customize all tabs when using RingCentral phone app
It would benefit the user especially if he is using a lot of applications at the same time and provide more space on his computer screen.
2 votes -
SMS Usage Counter
Customer wants to have an easy access on their SMS usage so that they can monitor their average on a daily, weekly, monthly and yearly basis.
17 votes -
Fix the Status indicator dot.
When we decided to adopt Ring Central for our company, one of the considerations was the fact that the status indicator could be set to "available" and it would remain that way. Using this we would know that people had logged in and were ready to work. Later after an update, this no longer works. We have no idea if one of our people is available because the damn dot turns itself to "invisible" when ever it wants to seemingly. if this isn't resolved in some fashion as part of the next update, I'm going to begin transitioning our company…
1 vote -
Differentiating Ring Tone for Incoming Calls
We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.
113 votes -
Show Billing Destination Changes (Outbound & Domestic) in Audit Log.
When Billing-Calling Rates-(Outbound Rates-Domestic Rates) changes are enabled/disabled in ServiceWeb, that these changes are populated/visible in the ServiceWeb Audit trail as there a Security & Fraud implications when the changes can't be seen.If possible this feature enhancement should include email or SMS notification, this way a Super Admin or Security Admin could be alerted immediately as International/Premium rate charges would apply. charges
1 vote -
Remove the beep which agents hear when their manager starts to monitor their calls
When our manager starts to monitor a call, there is an audible beep which both the client and the agent can hear. This need to be removed as there is no reason a client should hear this. Also, it would be better if the agent did not hear this either. I do not see any reason why this is not removable.
4 votes -
Mobile number and SMS for France
We would like to be able to have a mobile number as a caller ID and the ability to send/receive SMS in France
2 votes -
Call queue management for Standard users
A customer for 18095148 has a request to have a call queue management for standard users in the Service portal. It would help the standard users know as to which call queue they are assigned to.
3 votes -
Add another option to "Maximum Wait Time is Reached, send caller to"
Currently, the options are voicemail and external number, customers are requesting to add an option to choose another call queue or extension number.
2 votes -
Increase primary members for a call queue
Increase the numbers to more than 10
4 votes -
Retain Caller ID information regardless of blind/warm transfer type
When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
215 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
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Ability to receive sound notification even the RC App is on focus
customer sometimes just leaves the app and pc open so in case he receives a message, he still wants to be notified even when the app and conversation is already open
2 votes -
Log that shows when they turn their phone on DND, turn it back to available status
Log that shows when they turn their phone on DND, turn it back to available status.
2 votes -
make data export more user friendly
there should be explanation or brief description when data export is converted so admins can easily read the data instead of just having number and IDs
1 vote
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