11959 results found
-
Be able to link What's App to RingCentral
We should have the capability to link What's app with RingCentral without upgrading to Engage Digital
4 votes -
Add Hotkey Speed Dials For Web/Desktop App
If you are marketing your services to a corporate environment, why would not include speed dials to the online versions of the product. I think the addition of user programmable user hotkey/ speed dial settings would be easy to implement and a great feature.Shift + Alt + 1 = Speed Dial 1 Shift + Alt +2 = Speed Dial 2...........Shift + Alt + 0 = Speed Dial 10 (or VM)But absolutely let the users have more control over the actual hotkey configuration that works for them.Thanks!
1 vote -
Ability to Add Call Queue Extension on HUD
Since park locations can be added on HUD. We are requesting to add call queue extensions as well on HUD.
12 votes -
RingCentral app(mobile/desktop/web) customize "On Call" (more menu)
Desired behavior: To be able to customize the order or list of "On Call more menu". - To be able to move options on the menu list based on the commonly used option when thj user is on a call. - Example: A user commonly uses RingCentral app to transfer calls. The user would like to have the Transfer at the top of the list for easy visibility and navigation.
1 vote -
Call log option to display 50, 100, 200 items per page
When check call log, maximum display per page is 20. It could help save time if there's an option to display 50, 100 and 200 items then scroll over the details.
3 votes -
Download a Report Showing User Permissions / Settings
-This would allow admins to keep track on which settings their users have access to-Save time by getting sheet of the permissions of going one by one in the roles section
15 votes -
Looking to have a SIP setting for the main line
wanting to be able to use the SIP phone to call out of our main line. I want to create a sip profile and specify the username as the ID that the user wants to use
2 votes -
Ability to play a pre-recorded audio during live calls.
The customer asked whether we have this feature. Basically, the customer's process is they will have to read aloud a certain script in the live call for recording and compliance. Since they have to say it every time they receive calls, they would rather have a pre-recorded audio that they can click on and will play and be included in the call recording.
3 votes -
notification sound in call queue group for incoming call while everyone's busy
notification sound in call queue group for incoming call while everyone's busy
7 votes -
Add the ability to see Online/Offine Status of Hard Phones through the User List Download In ServiceWeb(Excel & PDF)
When downloading the entire user list in Service Web in Excel format or PDF format, I would love to see a column added to see the online/offline status of each hard phone we have on the UID. This would enable us to perform quick audits to determine the status of hard phones at any given time period without having to click into each user/extension to check this under Users<Devices.
6 votes -
Credits information in Service Web RC App
Currently, in ServiceWeb there is no information about customer credits remaining, especially within the Billing section. This typically results in the customer contacting the accounts team, which then raises a billing case to identify the outstanding credits. Customers also receive credit memos that indicate their credit balance, however, this isn't updated in real-time. Some form of a count of 'credits' remaining can incentivize customers to run short POC's to implement new projects without needing to raise separate funds from the business.
7 votes -
Add support for Bose Headsets
Support Bose Headsets so I can answer calls when I am not right in front of my pc by using the taps supported on the headset
1 vote -
Auto Save Faxes to a directory on the PC the RC App lives on.
We currently spend $1500/mo on one fax line. It would save us money. We currently auto save our faxes to a directory and then the faxes are assigned to a user in our document application. So, if the app saves locally we can distribute to the person that needs to view it.
3 votes -
Want to see which users is using RC app to receive calls and sending sms
Customer is looking for reports to identify who's users is keen of using RC app or external device to answer call or SMS during business hours. it will help us to make sure that our company policy is being followed.
1 vote -
to transfer voicemail to another deskphone
to transfer voicemail to another deskphone
3 votes -
Information status when I dial a number from numeric keypad
Why don't we have the status of the person (online, available or disconnected) when I dial a number from the numeric keypad as specified: "enter a name or a number"If I type a name, I retrieve its status (green, red or white)If I dial his direct number, the system find his name in the directory but not his status : online or availableIt's still very very annoying !
1 vote -
Bulk change for users email
Due to rebranding, we need to make a bulk change for users email's suffix to reflect the new domain and I wish if this is available via either API or bulk import that modify only email field and overwrite the existing users
7 votes -
ability to create template for updating presence key - cisco phones
ability to create a template for updating presence key - cisco phones
7 votes -
Ability of a client to hit the # button to bypass our long greeting voicemail message so they could leave a message and not waste time l...
...istening to the long message over and over again. I am a small business with a 3-minute informational message about my unique company. For people that have already heard this message, listening to it again for 3 minutes before leaving a message would get anyone angry. Having the ability to bypass that long message by hitting the # key and leaving a message is a great idea. Heck, AT&T that can't get even the simplist of things right has that feature, and you guys are much better than they are!
3 votes -
Archiving call recordings made prior to installing archiver
We installed the archiver approximately 30 days after we installed RC and learned, unfortunately, that the call recordings prior to installation are unable to be archived. It would be great to have a manual way to save those calls or set date parameters for the archiver.
5 votes
- Don't see your idea?