11055 results found
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Send contact cards to android and iphone
You know how everyone business getting hit with spam likely? One way to avoid this is to get your prospect to add your contact to their phone. You can do this via SMS by sending a contact card. You can send them to android but not to iphone. We need this fixed ASAP!
3 votes -
RingGroups
RingGroups can be highly disruptive to call flows if not managed.It would be highly advantageous to be able to enable or disable this feature from the Admin portal as the Super Admin. Allowing any user to enable forwarding or to manipulate their calls manually without supervision is destructive.
1 vote -
RingCentral MVP App Poll Bot Add-in | Trace Who Added It
Since all users have permission to add applications in the RingCentral MVP App, Super Admins would like to know who added the Poll Bot Add-in. Other bots is listed in the Installed Apps section.
1 vote -
Enable App to return missed calls from number called
Hello, I have seven different numbers that call me. When returning a missed call from the app, it defaults to whatever I last used instead of the number called. In this case, I have to go to the dialpad, select the number called and then go to recents to return the missed call. Is there a way that the app knows what number was called and use that number as the caller ID when returning that missed call
1 vote -
H.264 Support for CCX Phones
Support for H.264 video calls from 3rd-party SIP door phones to Poly CCX devices. Per Sam Focak: "We've been told that would be looked at in the future, but I don't know where it sits in priority on the roadmap - you'd have to look to RC product management for if/when it would be supported."
7 votes -
Ability to Assign Credentials and Activate Users after invite e-mail has been sent
We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us because periodically we remove unactive accounts to recycle licenses, and we fear we will remove legitimate devices that do not show they are in the activated state.
12 votes -
Apple calendar event sync on RC app so people would know if you are available or not and if not available, app should go on either away ...
...or DND.. - cx wanted to have his apple calendar event sync on rc app so people would know if he's available or not and if not available, app should go on either away or DND
1 vote -
SMS Registration
If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.
2 votes -
Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days.
It would benefit the customer for checking the SMS average usage to send the report for the company billing references.
1 vote -
More option to choose for Ringtones
It would be great to have more options to choose from when selecting a ringtone on either mobile app or desk top app. The ones that are available right now does not sound good. Please put the regular phone ring tone.
6 votes -
Dial by extension
Option to enable/disable dial by extension. Locks a certain number of digits for new extensions.
8 votes -
Provide Reporting for Offline Users
Would like to have a report generated for when a user goes into "Offline" status. In the Audit Log, we are able to see if a user is in DND and when they are available, but not for when they are "Offline"
8 votes -
Text Notification to use a different ringer source rather than the default voice
We have customer's requesting to separate the ringer source for Text notifications giving them the capability to continue using the headset and when stepping away from desk will still hear the PC speaker ringing using a customize ringtone.This applies to all RC app platform as the by default it always use the audio output selected to use the headset.Example:Audio output for voice -using HeadsetText Notification audio output -set to speaker.Result: Loud ringtone for Txt messaging while keeping the headset use the audio outpuExpectation: Both audio output should work independently.This feature had been requested for years now by Desktop Masters
3 votes -
Schedule changes to Call Queue membership
When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable person). Then set a schedule to switch it back when that person returns. The way it is now, even when I know ahead of time that these changes need to be made, I have to wait until the right time to make those changes otherwise it would be all wrong.if I tried to…
5 votes -
Importing contact with a separated list for fax and phone
The customer would like to check if it's possible to import a contact and have a separate list for fax contact and phone contact
2 votes -
Remove direct number and replace as main number only on service web when they click the avatar
Remove direct number and replace as main number only on service web when they click the avatar
1 vote -
Tagging White listed numbers
Is it possible to tag incoming calls with a warning?Within our spam filtering our company messaging (outlook/exchange) it is possible to tag an email that is coming from an external sender, not from someone inside the company.Would it be possible to do the same thing with incoming calls from countries that have been added to our whitelist? This might be a good security utility to alert our users when a call comes from a Whitelisted number, to be aware it could possibly be a scam.
1 vote -
Wants to vew the incoming calls in the queue via app.
The customer would like to have the option to view the new calls stuck in the queue using the mvp app.
2 votes -
Ability to improve the system limitation feature
I hope that you may be able to take a look at this considering to update the system limitation feature. Like if someone have 2 units PC and laptop and using the same account for ringcentral phone, both of them would synchronize. For example, I have already read a certain message from my laptop, then when I open my PC, it should be mark as read too because the current system sees these as two different end points so it wont update the notification when switching between the two so it's kind of confusing and time consuming when you manually…
2 votes -
custom role for a user to access a specific site only
Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.
13 votes
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