11959 results found
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ability to create Analytics reports for a specific call queue
ability to create Analytics reports for a specific call queue
6 votes -
Stop feature change when upgrading or downgrading plans
We had the option to add custom roles but an account change caused the "Add Custom Role" to vanish as per the support agents. A tier 2 case was created and then filed another feature add-on request to get the feature activated on the account again which should not have happened if RC keeps features regardless of any updates with the plan or system.
1 vote -
Have the capability to search in the Admin Portal who is the owner of a specific Host Code.
This is beneficial to the Admin since they won't check the users in the account one by one to identify who is the owner of a specific Hode Code.
1 vote -
Allow Add Number to Block Via Mobile App
A call or text comes in and you know it’s spam. The mobile app doesn’t have a quick way to add the number to the Block Number list. In fact, adding this “new” idea was a painful process via mobile as well. It’s as if you don’t want the idea or feature.
1 vote -
Capability to receive the messaging notification for a certain extension during after hours to a specific email address.
This will beneficial to admins that only wants to receive notification during after hours.
1 vote -
IVR menu send chatbot link
From the IVR menu, give the caller the option to receive a chat link to start a chat with a bot. The link can be organic ring central or to an external service.
1 vote -
Keep the running time of a parked call and not start a new call time
The customer would like when putting a call on park and then picking it up to display the total time of the call, not start a new time.
1 vote -
Contact company admin through the app
I don't know who my company admin is and I should be able to contact them directly though the app.
2 votes -
Forward received faxes to email
Randomly customers will fax documents to the main numbers or our locations. Since these are not assigned to users I have these faxes go to our Admin account which I monitor. I do receive an email notification that a fax has been received; however, there is no attachment requiring me to log into the Admin account. Since I will be emailing these faxes to the appropriate person it would be helpful if there was an option to forward to email along with forward to fax.If there is a setting that allows fax attachments to these email notifications that would work…
4 votes -
Bulk selection on the Inbox section
The new inbox section in the RingCentral app should have a checkbox option so you can select multiple voicemails/texts/faxes to apply bulk actions, such as marking as unread, downloading or deleting them, on the support site appears that the feature is available but looks like it was for older versions. This feature is important because often the users have to work with a lot of different inboxes and going one by one can be really time-consuming.
1 vote -
process payments
It would be awesome to process payment on a call. Once the client calls he can be transferred to a secure line where he will be asked to introduce the card information, once the payment is processed, the client can be rejoin the call with the agent.I'm currently using CardConnect, and Stripe is another good option to integrate with.Authorize.net should be considered as well.
2 votes -
Set multiple keypress for voicemail
A feature about setting a key press on where the voicemail recipient will be forwarded
same like IVR menu21 votes -
Use Personal Mobile Numbers for Ringout Caller ID
Use Personal Mobile Numbers for Ringout Caller ID
4 votes -
Gather Firmware files for the desk phones
Customer is looking for an option on our end to access and get firmware information for the desk phones without accessing the devices
5 votes -
Feature additions for Quick Contacts under the new RingCentral desktop/web app layout
We would like to have the ability to customize on how quick contacts are viewed/presented. On the "New layout", Quick Contacts can now show more than 10 contacts at once, unlike on the "Old layout" that can only show 10 at once, but the problem on the "New layout" is that you would need to scroll down in order to view the other Quick Contacts. We are hoping that we can still use the old Quick Contacts layout and show more than 10 contacts at once, so that our Users would have more flexibility in utilizing the Quick Contacts feature.
1 vote -
Add Availability and Custom Status Indicators/Icons next to Company Contact Names
For Only Company Contacts, please show their Availability (Available, DND, Invisible) on their User Icon and the Custom Status Icon/Message to the Right of the User Name. Also, please show the Custom Status Icon/Message to the Right of the User Name in Messages Tab as well and anywhere I can look up a user in this system.At this present time the ability to see company employee status indicators is severely limited and unhelpful for an at-a-glance lookup of my coworkers. I've included a screen shot of where these should be in the Contacts Tab under Company contacts. It also should…
3 votes -
Option to Disable Giphy to Specific User and Not the Entire Account
They would like to be able to restrict particular users in utilizing Giphy sharing for different reasons.
1 vote -
Enable option to add TCR Campaign for Custom Roles
Right now, only Primary Admins can add/edit TCR. We have Custom Roles, we can add the option to set a user with the TCR option, but it's view-only. It's better to allow custom roles to manage TCR.
1 vote -
For Corrupted extension
The customer wants to fix the corrupted extension, doesn't want to have 2 ext in the account still want to use the ext 101
3 votes -
Update Caller ID Name to Substitute Caller ID Number that belongs to another carrier
Update Caller ID Name for Substitute Caller ID Number that belongs to another carrier
7 votes
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