11959 results found
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Increase the # of queues a User can be a part of
We are large organization that provides support between different office locations. we also have MOE's for specific languages. One person may be added to 3 different sites meaning they would need to access a total of 6 groups. 2 for each site because of the English and Spanish MOE's at each site. the limitation of 5 makes this impossible. If that restriction was lifted, then we wouldn't have to add and delete people from the MOE's continually
4 votes -
Allow Option to Disable Call Recording on RingCentral for HubSpot
Allow Option to Disable Call Recording on RingCentral for HubSpot
1 vote -
Use custom extension numbering - allow different ranges for different categories
Allowing automatic extension numbering is a great idea.Allowing us to program this feature for each separate extension area is a great idea also.Example:Extension length 5User start with [1-8]xxxxIVR menu 90xxxCall queue 91xxxPaging group 920xxShared line 921xxDelegated line 922xxPark location 923xxMessage-only 924xxAnnouncement-only 925xxLimited extension 926xx927xx - 99999 - expansion.This allows for easy identification extension type and an organized method of assigning extensions.
4 votes -
Hold and Transfer on main screen
Hold and Transfer should be on the main screen instead of a sub screen. Those actions are used often, it makes sense to put them on the main screen
3 votes -
Porting Concern
The customer would like to have the option to change the time regardless of the Timezone during the port in process or after submitting the said request.
2 votes -
Assistance Provisioning for Mitel phones on Partner brands
Currently Assisted Provisioning to Mitel Phones are only applicable to RingCentral direct brand. For other partner brands, only option to provision Mitel phones is manual provisioning.We would like to add the feature to do assisted provisioning for Mitel phones to have all the phone features offered to RingCentral Direct
3 votes -
Restore previous location of merge button
The latest update moved the merge button from the main screen to a location 3 clicks deep. Previous location was more convenient and intuitive. A possible idea/solution would also be to make the button placement customizable based on everyday use and business needs.
6 votes -
Display the name of the called party when adding coworkers to your call flow or when forwarding all calls
Use case 1: Financial advisors would like to add their assistants to their regular call flows for added call coverage. They want the assistants to be able to clearly distinguish which calls are for the financial advisors and which calls are direct to the assistant so they know how to properly answer the calls.Use case 2: Financial advisors often need to temporarily forward their calls to a coworker or assistant. They need to ensure that the coworker or assistant has proper context for the call and that they are receiving a forwarded call and know who it was that is…
7 votes -
1st user in the call forwarding on the user extension will continue ringing on ring in order setup
My company main number will forward the call to a specific extensionThat extension has a call forwarding to several users and the setup is ring in orderWhat I want is after the rings that we setup on the first extension once the call jumps to the call group or user that I added, the 1st user extension will continue to ring
3 votes -
Include license report for each user on the account
Would like to include the license type of each user on reports when downloaded from the Admin Portal.
1 vote -
FAX Header - Option to remove from all pages
Unprofessional looking. Limits sending legal docs as this header is now on ALL pages.
5 votes -
Capability of copying the user's presence list to be applied to other user's in the account without using the 'Apply Key Template'.
This is beneficial for the user's that has the not supported device under the Apply Key Template list. This will also also the admin to simplify the adding of the user's in the presence and don't need to apply it one by one.
2 votes -
Admission option / waiting room for audio conferencing
Would like to request for an option for Host of an audio conferencing to have the capability / Key press / command or shortcut to admit participant manually. to have manual waiting room before initiating the actual audio conference.
1 vote -
Voicemail Export
Is there a way for me to export all of my voicemails? I have a folder that I keep them in but I don't want to download them one by one
1 vote -
The ability to change the info on Personal Contacts
I have created a lot of personal contacts. With Ring Central if I need to make a change like update the phone number, I have to first delete the contact and then create a new one for the correction or update to take effect. The ability to just update or edit the already created contact would be great.
1 vote -
Add Button Box profile for Mitel IP 485g phone
We have a customer with Mitel 485g phones along with button boxes. We go live in a week and need to have this feature enabled.
1 vote -
Adding Local Vanity number.
It would be better to have an option of adding local vanity numbers instead of just Toll free numbers that starts with 800.
6 votes -
Intercom for Limited Extension
Wants to have the intercom feature
2 votes -
Click to dial on Iphone
There currently is no click to dial feature on iphone devices. this is a major problems for mobile technicians who are trying to dial a call while driving. it is extremely inefficient and dangerous to try and type out a phone number into the app while driving. This feature works on Ipad and Android devices but not on iphone which is a major problem. Please implement a fix so that when i click on a phone number in the phone it pops up with the option to dial from ringcentral
6 votes -
Increase of number of rings to 300 seconds
Increase of number of rings to 300 seconds
7 votes
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