11055 results found
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Decline a incoming call with a text message
Decline a incoming call with a text message sent to the caller
40 votes -
Decline an incoming call with a text message
Users have the option to decline an incoming call with a text message set to the caller.
1 vote -
Different fields showing in the CTI widget
Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.
1 vote -
Show Original Callers Number in Caller ID when Transferring calls to External numbers
The ability to show originating Caller ID not just internally but also to external numbers.
Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.
64 votes -
Notification for RC app should not be showing on the actual iPhone it self
notification for rc app should not be showing on the actual iphone it self
1 vote -
RC Phone red voicemail light to blink while monitoring another extension voicemail box
For example, extension 1 is a reception line and forwards voicemails to the night time general mailbox, which is extension 2. It would be useful if the red light on the physical RC Phone could be set to blink still when a voicemail comes in and is forwarded to extension 2.So essentially if a voicemail box monitoring option for other extensions could be created which makes the light blink.
2 votes -
The actual contract and notification of contract renewal should be available in the Admin Portal for customer's reference
Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.
4 votes -
Stop the help bubbles
Please add an option to stop the help bubbles in the PC app. I know how to use the app and would like to not click on more things to click out of a bubble telling me where to go to make a call.
4 votes -
Show Extension to connect
Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.
1 vote -
multiple screen share like gmeet
gmeet allows multiple screen share at same time by multiple participants. same should be available in glip
1 vote -
Increase SMS Logs in the Admin Portal to at least a year
Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.
11 votes -
Call Log - Detailed view to show all the available pages (and the end page) on the bottom right of the page
Call Log - simple/ detailed views are not currently showing all the pages available to jump from page 1 to the last page. It makes it difficult for users to keep clicking next arrow, until they reach to the last page (especially when the call volumes are high) Attached is the screenshot of the right bottom of the list, as it can be seen it only shows the current page number and "previous" "next" arrows.
8 votes -
Multi user capability within the mobile app
With our current franchise setup, we have some managers & owners that operate multiple locations. If they were able to swap between accounts within the app without having to log in/out every time, that would be great. Combining them into one user becomes more difficult in keeping caller ID's separate with both calls and SMS.
6 votes -
Provide a dialer url for new Microsoft Edge Sidebar
Microsoft Edge recently added a new sidebar feature to quickly access web pages. Having the RingCentral dialer here would be super-convenient. It's just like the extension, but much more convenient.For more information, see https://www.microsoft.com/en-us/edge/features/sidebar?form=MT00D8
1 vote -
Require PIN for recordings outside of Admin Portal
Only those with access to the Admin Portal should be able to freely access call recordings. If this option remains on the app, a PIN should be required to listen and download recordings.
2 votes -
ivr visual editor pdf options
In the IVR Visual Editor there should a option to print it and export the visual editor in pictures mode in Admin Portal
7 votes -
park location music configured to match hold music
We are able to log in to the admin portal and edit/customize our hold music anytime, but I cannot access the ability to edit/customize our park music. I would like them to be configured to be identical so it feels more uniform to our clients.
4 votes -
need ability to add default note to all fax covers
need ability to add default note to all fax covers. for government offices this will save time when cover note is default for security purposes and HIPPA compliancy
2 votes -
List of users who access of ringcentral in mobile phone.
It is useful in the sense when a user is accessing his/her account in desktop/laptop, an IT person or Manager is aware about that. but in some cases users take access in mobile and use it for any unknown purpose.A user can take access by resetting his/her own password by sending the link to email id. which is managed by themselves only. As a company we can give a single/dual email address for backup , because tracing it would be very hard sometimes. So feasibility is in giving user mail address only. and as I said earlier user can easily…
1 vote -
Continuous ring for user call handling
Would like to have option for continuous ring for the user call handling instead of looping the call back and fort just to make sure the number rings until someone picks it up
1 vote
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