12571 results found
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sending to voicemail instead of ringing second extension when on an active call
I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extension. I would like to see a setting that when I am on an active call it can be directed to voicemail instead of ringing the cell phone extension. It is very annoying to be on a call and my cell phone rings and rings as hitting the "X" to decline…
1 vote -
Ability to Adjust Message Panel
The message panel (Favorites, Direct Message) are still eating up about 1/3 of the app screen even after adjusting it to the narrowest option available. Looking for the ability or option to adjust it more to make it narrower to give more space to the expanded message column.
2 votes -
Prevent Caller From Dialing EXT while on hold/waiting in queue.
Prevent Caller From Dialing EXT while on hold/waiting in queue.We have a call queue in place; while waiting in the call queue, a caller was able to dial out to an extension.
6 votes -
Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.
Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.
5 votes -
IVR voice command
Voice prompt when making selections in IVR menu
26 votes -
Greeting update on the message only extension before voicemail greeting
Wants to have an option to customize a greeting first before the call routed to the voicemail greeting on message only extension.
3 votes -
ability to receive a notification before the data will be deleted from ringcentral server
So that the customer's will be notified or will have an idea why they can no longer search a specific file (faxes/calls etc).
2 votes -
Group texting for U.S. Territory Numbers
We live in St John, U.S. Virgin Islands, which is a U.S. Terriroty. We are able to send individual text messages to USVI phone numbers but when we try to send group texts, it says we are unable to send group texts to an international number. Request to be able to send U.S. territory numbers group texts.
6 votes -
Non-Super Admin users can elevate themselves to a Super Admin.
We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact.Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role from other accounts.Scenario: We have our Non-Super admins that have “User Management” under their role, they need this to be able to choose a different role for MACD (move,add,change,delete) requests but we don’t want them to have the ability to change their own permission to “super admin.” Only another “super admin” should have the ability to change someone else to…
95 votes -
Conference call option on the app if the Deskphone and RIngCentral app is linked
Conference call option on the app if the Deskphone and RIngCentral app is linked
3 votes -
Auto Purchase Limit
Set a limit for our Auto Purchase with that feature we can control our paid
1 vote -
Don't need to manual provision the device even the device was purchased outside RingCentral
Don't need to manual provision the device even the device was purchased outside RingCentral
3 votes -
Pick up call queue calls
A feature in which a user can pick up a call queue call while it is still on overflow call queue
3 votes -
Fax Broadcast on the RC App (Group Contacts)
To have the option on the RC app to use the group contacts created in the admin portal in doing a fax broadcast.
9 votes -
Analytics Reporting- Add # of calls the roll over from one call queue to the other
Analytics Reporting- Add # of calls the roll over from one call queue to the other.This will help identify how many calls are not being answered on the original call queue before it gets transfer to the overflow call queue.
5 votes -
Retrieval call logs more than 2 years.
I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.
2 votes -
The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct conta...
...ct display for every site. The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site
1 vote -
Disable email notification when active on the application
System should detect when you are active on the application and automatically disable email notifications that are being sent since you already have visibility on the application.
1 vote -
Add Admin option to change Availability Status for Users
I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is actually available or not with busy phones.
3 votes -
Number of outbound fax pages can be check on the call logs
Number of outbound fax pages can be check on the call logs
4 votes
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