11051 results found
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Adding phone order information to phones and devices tab in admin portal
Adding phone order information such as order date and tracking information to phones and devices tab in admin portal so that admins and super admins can easily search the device and find ordering information. When in admin web, being able to search the device by phone system > phones and devices > finding the device with a serial number and selecting the device, it should then display the order information there. It seems difficult to find the day that the device was placed within billing, find the device, then search for the tracking number.
2 votes -
Consistent 'Delete' and 'Mark as Read' buttons on Voicemail
In the RC App on Windows (and the webpage, which is the same thing anyhow), why under 'All voicemail' do some voicemails have:1) The delete 'garbage can' icon is the second icon?2) The delete icon is the THIRD icon?3) The delete icon is literally behind the 'three dots'4) the 'Mark as Read' icon is ALWAYS behind 'three dots'.Nearly every voicemail is desireable to process either as a DELETE or MARK AS READ since it's already transcribed, and we're clearing things out. If we can't customize these on-hover items, can we AT LEAST have them in a consistent order? Mark as…
5 votes -
Add Bitmoji add in for text messaging
Useful for marketing
2 votes -
Ability to configure Intercom feature AND Extension Number under Presence Keys
With the 22.3 release of "Custom Key Layout Support for Mitel and Poly phones", additional features are available that can be selected under Presence Keys. One of these is an intercom feature (which simply speed dials *85). Unfortunately, users cannot include the actual extension that they want to program onto the phone, thus forcing them to try and remember extension numbers. This requested feature can be prevalent within the smaller Healthcare, Education, Manufacturing, FinServ and Retail spaces.
4 votes -
FAXES--Very Important for Attorneys Legal Issue
As attorneys, we must prove to the court a fax was submitted to the opposing party or attorney especially when the opposing attorney says they never received it. This is very critical when it comes to denial and statute of limitations as the timeline goes. At that time we need to find the proof that the fax was submitted and attach proof from the system that it was sent with a copy of the fax.Your current system does not support this. Your system will require us to go to every individual portal and find out who sent it, then we…
4 votes -
Report to view what numbers were on a conference call
We use our Ring Central Conference Call number extensively, but I am unable to tell who (what phone number) is actually in attendance and for how long. This would be a great feature to help me manage my operation.
4 votes -
Ability to Customize Conference Call greeting
We would like to be able to customize the conference call number's greeting. The default greeting tells participants to "Please announce yourself". This becomes very disruptive when a person arrives late. That greeting also does not address the instructions that we would like a participant to know before entering the meeting.
4 votes -
Pin Text Messages
Like in Whatsapp and iMessage, create the ability to pin favorite contacts or most interacted chats, so they would always stay on top.
3 votes -
Setup Auto Replies to Text Messages
We need the ability to setup auto replies to texts messages. As a busines owner and consultant I want to be able to setup an autoreply so people know to call or email our support number to avoid delays in receiving help.
1 vote -
Filter
It would be great if items can be filtered so all the un-addressed items (voicemail/text) can be pulled for review
1 vote -
Setup On-Demand Call Listening Feature
We would like a feature that would allow users to add another user to a call so they can listen in only, but only on an on-demand basis, rather than a call monitoring group that allows every call to be listened to. This would be useful so that we could have new employees listen in to a call of a more senior rep for training purposes on an individual call basis and doesn't require permissions to be constantly adjusted.
1 vote -
Force Logout User from RC App
-This is useful for admins to forcibly logout users from their shared app/extension-Some Clients have their users(floating agents) share extension logins and would definitely help to log-off users who forgot to sign out from their respective apps
18 votes -
Company name integration with RC dialer
Currently, in the RC app (desktop and remote), when integrated with contacts in Outlook, an individual name can be entered and the associated phone number will popup. However, if a company name is entered (and the Outlook contact for the company correctly shows the company as a business), RC will not locate the number. RC's competitors (for instance, 8x8) have this feature. Similarly, with a competitor, when a company name is entered, all individuals associated with the company show up.
5 votes -
Insert tables in application chat messages
Useful to copy and paste tables into messages.
1 vote -
Gain admin visibility of user created speed dials on hardphones
It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of it, they could override a users speed dial unknowingly or unintentionally. Allowing admins to see user created speed dials would eliminate this potential issue.
18 votes -
Improve the Text To Speech System: Maybe move to Google Text to Speech?
We find that the text-to-speech feature in RC IVRs are terrible.Would RingCentral consider using a service that is far better? e.g. Google Text-to-Speech.
4 votes -
adding a feature to see a fax Handshake
would love to be able to pull a report showing whether or not the connection to our faxes sent was made to the recipient.
1 vote -
Composability - Fax
As what has been done for the messaging and video, we would like to have a feature that would allow admins to completely remove the fax ( the fax button over RC MVP and all RC apps) on the role / level for users on RC MVP app.Recently, a new feature has been released and allows admins to disable the fax feature on account or user level: Fax contros and parameters (but doesn't remove it completely)here's the documentation : https://docs.google.com/presentation/d/1RHroDQUUktsu_WHn6qxsZ7g6dFHvZUdS3GOBzix_WHY/edit#slide=id.g13edcf37ee5_13_410this is the messaging composability documentation link: https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit#slide=id.g6b879246f9_0_531
18 votes -
Allow Customization of Dial Pad
It would be nice if we could customize the dial pad and move "Hold" and/or "Transfer" out of the "More" options, onto the main pad, if we didn't use some of the options in the main pad as much. Similar to the browser version of the dial pad, where those are just on the main pad, not buried.
6 votes -
Ability to see who created the Poll for Direct Message in RingCentral App
Wants to have the ability to see who created the Poll for Direct Messages in the RingCentral app
2 votes
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