12915 results found
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Fax cover sheet Templates with a drop down menu
Hi there, When I am faxing, in the notes section, I type the same message to all the doctors that I am sending new patient correspondence letters to. I don't want to have to copy and paste that same message over and over again. I want to create a template and choose it as a drop down in the notes section (if that makes sense). I am going to give you an example below of what I type to every doctor when sending faxes. __________________________________________________Hello,We hope you and your team are having a fantastic afternoon! ;-)Please see attached correspondence…
2 votes -
view / export SMS messages sent to and from the Ring Central platform for all users and extensions
view / export SMS messages sent to and from the Ring Central platform for all users and extensions
18 votes -
Text message prompt instead of a voicemail
Can we have a way to be prompted for a text message instead of prompting for a voicemail if someone is not available? It will be much better to have this feature other than a verbal announcement.
1 vote -
Pause playing media when answering line
Looking to automatically pause Spotify app when answering a call. Would be great for other apps and browser sounds Youtube, pandora, etc.
2 votes -
Extend "Disable Auto Answering" enhancement to Call Queue numbers
Disable Auto Answer was made available to RC User numbers set as "voice only" to allow for only Early Media to be sent to caller without the immediate answer that indicates the called party has answered. BH Management has multiple RC customers that have call queues and would like to be able to "pull" calls back after so many rings with no "agent" answering. They waited patiently for the new enhancement ([23.2][33] Enhance RC call answering behaviour to support early media (SIP 183) on account level [INIT-1835]) to be made available but after testing it was discovered that it only…
12 votes -
Adding another phone number as their RingCentral number
Adding another phone number as their RingCentral number
1 vote -
Ability to Limit the RingCentral App to connect to our Public IP
we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.
7 votes -
Integrate to Vagaro appt scheduling software when calls come in to bring up client info to book appt
Vagaro has 100s of thousands users ... when a caller calls the front desk to make an appt, the call could be linked to the existing clients record
2 votes -
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
8 votes -
the ablity to change your main number
There's currently no way to change your main business number without having to phone in and waste an agent's time. I wish I could do it from the web portal like any other change but this feature is blocked. I hate having to call in the phone never gets my pin right and has so many errors.
1 vote -
POS FOR BTCW
Customer is requesting a system that supported by BTCW for POS
2 votes -
List incoming call in the history while it is ringing
It would be ideal to list the call while it is ringing on the app instead of listing it in the call history after the call is disconnected, hung up, or missed.
3 votes -
role that unable to delete fax message
This is for the account User ID: 62862330008 requesting for role that unable to delete fax message
1 vote -
SMS usage of main RC number to be available for all users
Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying
74 votes -
HUB SPOT - would like to use click to dial - but it only dials out from the PC. Would like to have it dial out from the desk phone.
Everyone at our office would benefit from this.
2 votes -
Customizable "Ring my phone when any user I am monitoring rings"
To be able to specify an extension that will ring in the Presence Settings. "Ring my phone when any user I am monitoring rings". Example:User Ext 201 has four(4) listed extensions in his Presence list. He only wanted to hear a ring from a specific Extension (Call Queue pick-up member). Everyone else on the list is not expected to ring when receiving a call. Current behavior: while the setting "Ring my phone when any user I am monitoring rings" is enabled, listed members will ring Ext 201's phone when they receive a call. This is highly applicable for "Call Queue…
1 vote -
Reserve URLs for email addresses
In a comparable product line, there is an option to register (prove ownership of) a URL, and then all email addresses with that URL are locked to our account only. What is happening is employees are creating their own free accounts outside of our account, and then they have to adjust or delete the email address for us to apply the correct email in our account. In theory this could even be used as a denial of service attack if someone just started guessing and taking our email addresses (can we even dispute ownership of that email to regain a…
2 votes -
A desk phone that can sync 365 contacts
A desk phone that can sync 365 contacts
2 votes -
Ability to Archive other data for all users not just call recordings
Right now admins can only archive data for call recording for all users but not other data like faxes. It would be great to have the ability to archive data for all users as admin.
7 votes -
Have an option on Admin Portal for every User to toggle ON/OFF Notifications(Fax, Voicemail, Missed Calls and SMS).
Must have a separate option for each User on their Admin Portal to avoid confusion if the notification they receive is for Fax only, Missed Calls, SMS or Voicemail.
1 vote
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