11051 results found
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Single Pane of Glass for multiple Call Queue Logs
If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view.This makes it tedious for auditing purposes as a queue manager must move in and out of call queues to look at detailed call logs.
14 votes -
Fax header Time Stamp only shows as one transaction only even if being sent to multiple numbers
Fax header Time Stamp only shows as one transaction only even if being sent to multiple numbers
2 votes -
Allow a particular user to receive more calls than others in a rotational call handling queue
in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of a high performing user would be a great feature.
5 votes -
Add the ability to create a chat team that automatically includes all users
It would be great if there was a way to create a chat team that automatically included all users in an org. Similar to how the default team chat works, but for newly created channels. Currently you have to manually add every member to a team, then manually upkeep that team as new users join the org.
4 votes -
Set Intercom Feature In Bulk.
When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom template, similar to how we can do with page groups would help save time from having to do them one by one manually.
63 votes -
Manually entered/update Caller ID Name in RingCentral
In RC Admin/User Web Portal > Reports > Call Log, Name can be associated with Phone Number, future calls from the Phone Number will now display the Name in Caller ID.This function only works for individual RC users. For example, if RC User 1 enters a Name for Phone Number 123, RC User 2 will not see the Name for Phone Number 123 in Caller ID, so RC User 2 will also need to also enter a Name for Phone Number 123 in order to see the Name in Caller ID.It would be great if when RC Users associate a…
3 votes -
Clickable quoting in messaging
Currently when quote message, its just repeating the text. Would be much more convenient, if possible to click at quoted text and it will lead to original message.
6 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is on our 2025 Roadmap!
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Notifications for messages reactions
Please add notifications when another user reacted to your message with emoji.
2 votes -
how do i see who had desktop app and who has mobile app
i want to know who is desktop/laptop and who is mobile phone
2 votes -
Show time when message been sent and edited
Like other messaging platform, there is an option to see on when was the sender edited their messages.This would be a simple feature that might come in handy when it comes to messaging.
1 voteImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Once a message has been edited, if you hover over the (Edited) text, you will see time and date stamp for the edit.
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Quoting messages which are without text
Can you make it possible to quote that messages contain no text, e.g. only pictures?
3 votes -
RC app fax default view and download location selection
Would like to add if possible, a feature that could select fax view (e.g adobe) as a default view and download location to a specific file in the computer.
3 votes -
Add a Display name field to the Park Locations
I would be useful to be able to have a Group Name for the Call Park ext. that is meaningful to the IT Department for ease of administration and a different Display name that is meaningful to the site and enhances the users ease of use.
6 votes -
I want to add cloud recording for my calls
My job requires that all phone calls need to be recording. When I signed up from ring central that said this would be a feature. Please add cloud recording on my phone. This is all need to be on my people
2 votes -
Use Personal Contact to forward calls in Custom Rule
Customer wants to use the added personal contact on their admin portal as a forwarding number in a custom rule. He said that it will be easier for him to avoid mistakes as well in forwarding calls for an external number
3 votes -
Option to file carrier ticket for outbound CNAM complaints
Ringcentral could have an option of filing a carrier ticket for issues with outbound CNAM showing incorrectly with specific phone carriers instead of advising the customer to call their respective carriers.
32 votes -
Option to change the recipient Name for faxing out.
when a same company phone number was saved under contact list with different names. It will always show the 1st contact info saved from the account example: Contact Name: User 1Phone number 1234567890 - company numberContact Name: User 2Phone number 1234567890 (same number)it will show user 1 by default even you choose user 2 to have the "TO" option shows the name of user 2suggestion to be capable of choosing of which name to show up based on contact name selected. or Have the option to manually change the actual name to option.
1 vote -
Require a password to open RC Admin using the 'Manage account' link in RC App
I believe most administrators also have a seat and line so they keep the RC App open. It's convenient but not very secure to allow a simple click of 'Manage account' in the RC App to go straight into service.ringcentral.com in Administrator mode. IMO this should require entry of the password. (Managing the user's own settings on the service page need not require a password.)
1 vote -
Multi-Site Directory
Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an extension list to build the site directories and allow the IVR to point to that extension list only.
12 votes -
Show called # when inbound call comes in
It will be useful to show the called # when an inbound call comes in. I have 2 businesses and 1 business uses my company main and RC support and I have managed to amend settings to allow the called # to show when a call comes in. However we have been unable to show the called # for the 2nd telephone # I have. This is important since I need to know which business the inbound call relates to so that I know how to answer the phone.
1 vote
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