11957 results found
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Call Queue Forwarding to and IVR menu
Allow forwarding of calls into a Call Queue to be forwarded to an IVR menu.
15 votes -
for RC App to have the mark as all read feature like on the RC phone app
for RC App to have the mark as all read feature like on the RC phone app
4 votes -
Dont Force the App to open when calling through extension
When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Before the changes, when you clicked to call someone, using the chrome extension, only the call window popped up. Now the application and the window pop up, making an extra click to minimize the app with each call. Once or twice isn't a time suck, but when you have to click this fifty times a…
1 vote -
Allow alternative numbers to appear in company directory VVX450
Please allow the company directory on VVX450 to show alternative numbers for staff. Currently it only shows their extensions even though we have inputted mobile numbers, alternative landlines etc for each staff member we have. Users are using printed out documents or the ring central app on their phones to pull up alternative numbers for people and then dialling them from the desk phone. A very slow arduous process.
3 votes -
Remove Blocked option from dial pad when making an outbound call.
We do not want our sales agents to have the option to select Blocked on the dial pad to block their caller ID when making outbound calls.
2 votes -
Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar
It would be very nice if there would be an option to make RC and or Max-Agent automatically set itself to "Absent" as soon as a MS-Team call is received?
4 votes -
Answer incoming call when engaged on another call
When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension
10 votes -
Add external fax # to Cover Page
Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.
5 votes -
prompts library available anywhere as an upload
Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu
4 votes -
911 Address / site address applicable for all address fields or address book
Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
1 vote -
ability to copy / duplicate an IVR item (prompt for new extension)
Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings
1 vote -
Don't use system same output source for listening music and taking calls
The customer is requesting to be added as one of the features for the RingCentral desktop app the ability to listen to thatmusic which cannot be heard by the caller on the other line. The output source for playback and taking calls while using the desktop should be separate.
1 vote -
Press zero to repeat company greeting
Press zero to repeat the company greetingAs of the moment when you press Zero after the company greeting it only routes you to the operator extensionZero dialing is only working when you're on a user/group greeting
4 votes -
Increase the data retention duration for call recording
Would be helpful for legal and tracking purposes/report if the data retention for call recording will be at least or more than 6 months.
68 votes -
Under contact in RC App, wants to have an option to select number for SMS as default
Under contact in RC App, wants to have an option to select number for SMS as defauldefault
1 vote -
International Calling Blocked by RC
For international calling, it would be beneficial for customers to be notified when a country has been blocked by RC on our account. Although in the international calling rates section in the admin portal all the countries are enabled, RC monitors and blocks some countries. We practice international law and our attorneys call various countries. We would not know which countries have been blocked until attempting to call, which you then need to submit a whitelisting form which can take 24-48 hours to process. Being notified or having access to view a list of which countries are blocked will help…
13 votes -
Different Ringtone for Transfers
Our parts manager isn't able to distinguish between inbound phone calls and direct transfer phone calls.
4 votes -
RingCentral app should have an option to send fax to multiple contacts in a Group.
It is benificial if you are sending multiple faxes specially if you are sending the same information to all of your contacts
3 votes -
user's status will still show even if the "Message Tab" is disabled
The customer wants the user's status will still show even if the "Message Tab" is disabled
2 votes -
After Hours Recorded Message
We would like to play a recorded message for our after hours.We currently get a lot of sales calls out of hours and want to advise callers that no sales calls will be dealt with afterhours - only emergency site access calls will be dealt with.Can this feature be added.
1 vote
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