12285 results found
-
Have a ringing feature for overflow calls
Wish to have the member of a call queue that is also part of the overflow call queue rang even if they have active call queue calls and not just a flashing light
1 vote -
Add audio indication when user gets a call as an overflow agent
Add audio indication when user gets a call as an overflow agent. Right now only the line flashes, but having an audio indication would be helpful. A flashing only line can easily be missed
1 vote -
Disable direct message from Guest
The admin wants to disable the direct message from guest/external but the guest can be added on the Teams.
1 vote -
may option to select preferred caller id before transferring a call
Need an option to select for the outbound caller ID when transferring the call to external number
3 votes -
Remove user's extension announcement on DND ( Dial by Name Directory)
We have several business units. Some use direct dial numbers and some extensions. When using the DND (Dial by Name Directory) feature, an automatic announcement indicates that the call is being transferred to USER, extension XXXX. We do not want external callers to know the extension of our users. Unfortunately, we cannot suppress this announcement.
2 votes -
Presence on Limited Extension
cx is asking for an option to set up presence on limited extensions
25 votes -
analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.
it would be helpful if all calls received by a user extension from a call and when a user ended the call, it should not be tagged as refused since it is confusing whether the user is actually ending the call or not.
5 votes -
Share MAC audio in the RingCentral Video Meeting
Need to share MAC audio in the RingCentral Video Meeting. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.
7 votes -
Keypress to forward to voicemail
A feature in which a caller can press a specific key press to forward their call to voicemail whenever they don`t want to wait for an available call queue member
1 vote -
Voice recording
It would be great if we could create a new voice recording and have it go live at a different date and time.
1 vote -
It is helpful to obtain immediate failed confirmation faxes without putting in a ticket to support to inquire why the fax failed.
It is helpful to obtain immediate failed confirmation reason without putting in a ticket to support to inquire why the fax failed. Many medical practices need instant reason of failed so that they may contact the office to request an alternative fax number to send to if the failed fax was due to reasons such as line is busy, not a fax line eg.
2 votes -
Separate windows for screen shares and participant camera feeds
While in a RingCentral meeting, our users would like to have shared screens and participant camera feeds in separate windows, so that the screen share can be maximized to full screen on one monitor and the participant camera feeds can be dragged over to a secondary monitor.
4 votes -
Ability to have more than 25 devices in a paging only group
Ability to have more than 25 devices in a paging only group
60 votes -
Disable outbound sms
Please allow me to register for TCR and then disable outbound sms. We want to be able to receive verification codes but don't want to have to keep up with all of these rules and make sure all employees are up to date. I need to be able to prevent employees from unknowingly breaking some rule.
9 votes -
Call monitoring
Please include a feature to call monitor multiple users to monitor one user at the same time
10 votes -
Setup Multiple Voicemail Recipients
Setup Multiple Voicemail Recipients for Queue for the users to check the messages in RC App (desktop and mobile
9 votes -
Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.
Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.
2 votes -
Porting Mobile Numbers to RC
Ability to Port Mobile Numbers to RC system instead of just landline numbers
4 votes -
download tasks
I work at customer service in an accounting firm, we use tasks to create new client tickets. Is there a way to download the tickets in excel format for record purpose?
1 vote -
Bulk anonymous texting
no one has it that I’ve found
3 votes
- Don't see your idea?