11049 results found
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Feature Request: Have Access Enabling Premium Calling Rates to 09 Numbers
BackgroundWe provide outbound calling to our customers. Calls to special numbers in the UK vary by ratesProblemWe don't support calls to 09 numbersSteps to Reproduce1) Go to Billing2) Click on Calling Rates3) Disclaimer is seen immediately under calling RatesActual BehaviorAll outbound calls to 09 destinations are blocked and we have no way to unblock themExpected BehaviorWe should be able to support calls to 09 numbers
6 votes -
Text Auto-Responder
I would like to have the capability for our Ring Central lines to send a text message automatically in response to inbound text messages that are delivered outside of business hours.For ex: if business hours end at 5:30p, then all inbound text messages received after 5:30 would receive an automated text response as composed by the extension user, such as "Thank you for reaching out. It is outside of our normal business hours. I look forward to reading and responding to your message the next business day. If you need immediate assistance, please call 911."
3 votes -
Fax - suppress the header on transmissions to not list the sender's full name!
Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently, even if the Custom or Blank (or None) Cover Letter option is used, the header still lists the full (first and last) name of the registered user for that number (example attached) :-(
1 vote -
Mic Mode on Mac
Apple has Mic Mode in their control center that has different options for your mic that allows you to control the input. Whenever I use my airpod pros through my Mac, the background noise is amplified and makes it extremely hard for the person on the other end to hear. Using the Voice Isolation mic mode would fix this completely but it is not integrated with ringcentral.
3 votes -
There needs to be a "Clear All" option for missed calls.
In the RC UC app, there is an option to "Delete All Call History". That option should also exist for just Voicemails, amd Missed Calls. Users should not have to delete individual Missed Calls or Voicemails. FYI, Users had this functionality in the RC Phone app.Thank you.
5 votes -
Record a transferred call to another extension.
To be able to capture the recording of a transferred call to another extension if both extensions have the automatic call recording enabled.
11 votes -
Call Queues have multiple notification paths or forwards
It would be nice is there was a way to setup what happens to a call during Business Hours vs Afterhours. Rather that is emailing different people/groups or rolling a call to different places
3 votes -
Blocking number
Feature to block number even reaching the main number if using IVR menu
2 votes -
Voicemails /TEXT / Missed Calls Etc.
May we just have the phone number listed in subject line? That way if you have a large organization you know what number has called/texted/missed calls multiple times? This would be super helpful as my organization uses subject grouping in our outlook and this would be awesome if this could happen.
2 votes -
Inbound Faxing with Announcement Enabled
When toggling the Play Announcement feature [ON] in Call Handling, faxes are missed due to call(s) not being sent to Voicemail. I would like to have a feature that allows Users to Play Announcement to missed calls and also allow faxes to be received on the extension. Use Case: User leaves office and wants to play announcement to Callers that they are away. Faxes are still desired, but missed if User is unaware of this feature limitation.
18 votes -
Update Site info using AD
Request is to add the ability to assign/update site information for users.
1 vote -
Calls coming into the HUD should have some type of alert or chime
when in the Call Queue Pick up HUD there needs to be an alert notifying you that another person is calling in if you are taking calls for several offices.The notification on the screen now is to small and often missed and there is no alert or sound that another call is coming into the pick up. A sound alert would help decrease missed calls overall.
2 votes -
Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.
Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the user right away since we need to forward their calls to a main queue for 30 days. Having the option to turn this feature off for the user would be nice.Another potential option is to add a voicemail option to disable "Call Log Email Delivery" since Admins can reset the…
25 votes -
Able to Receive Multiple Calls if A Member of a Call Queue
We would like to be able to see calls come in through a call queue even if the user is on an existing call.
6 votes -
VoIP Server Gateway
Why not Ring Central make a device, where all phone call will be handled by a VoIP server, directly deployed to customer site. On this way, all issue maybe handled by the support agent by connecting to the gateway server instead of asking client to restart the router and check the networks, etc.
2 votes -
Record three way calls
I cannot imagine why this has been overlooked for this long. Once you connect a 2nd person to a three way call, the recording stops. Those are the conversations I need the most.
2 votes -
Add a disclaimer/link or remove non-functional settings from apps that show them as available.
This is regarding the RingCentral MVP app and the cell phone apps and their functionality for forwarding calls. As confirmed by two of your support reps and a support supervisor, the call forwarding from another forwarded call ( Ring in Order ) does not actually work, even from an admin setting. There is a completely different app available ( although it doesn't have all the functionality of the MVP app ) where this function does work. If those non-functional call handling features are going to be available in the apps, at least put a notice of their non-functionality with a…
1 vote -
Would like to be able to upload .mp3 voice mails to an individual user's voice mail box.
When one user has left our employ and another user comes in to take their place I would love to have the ability to download the previous users' voice mails (which we can do) and then immediately upload them back to the users mailbox who is taking their place (which we cannot do). Once you reset and assign a user to a different user the previous user's voice mail disappears and is gone. Unless you download it prior to resetting. To the best of my knowledge there is not a feature to allow you to take those previously downloaded voice…
2 votes -
Pop up blocker notification
Hi Team,Recently, Julian was unable to log in to the AT&T Office@Hand Service web, service-officeathand.att.com. Troubleshooting was done and it was found that there is/are extensions preventing him from logging in.He would like to add a notification on the log in page that shows if a browser extension or pop blocker is restricting his log in attempts, in that way he would immediately know what is stopping him to do so, therefore he will know what to do on his end
1 vote -
VVX Polycom firmware Screen Text Size
For Polycom VVX series phones, we've had coimplaints that the text size on the screen is very small and hard to read for many of our employees. I see in the VVX manuals there is a way to increase that (I believe just a large or small setting) and that option is not available when I look at the firmware settings where it is indicated it will be on the rental/purchased phones we have. It would be nice to either default to the larger size, or provide an option for users to incresae the size (understanding there may be limitations…
4 votes
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