11957 results found
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Forwarding Voicemail to another user
Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach the audio with the email notification of the voicemail transcription
18 votes -
Call forward All from one device should update to the entire account
Currently, when call forward all is set on a polycom device, or another device on a licensed account, that call forward all only affects the reachability for that device, but calls will still come in to other devices on the same individual's account while forwarding from the device that has the CFA set.Setting call forward all on one device on the account should update it for the account.
6 votes -
Allow Admins to Log in as any User
In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.
21 votes -
Live Monitoring a user not a call
Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Currently they need to "dial in" in every call individuell. If the could "dial in" just in the beginning and then listen to all calls until they disconnect would save a lot of clicks and missed beginnings of conversations.
14 votes -
RCCC Call Plucking
Avanti West Coast rail require new technology. Their old tech Cirrus allows them to tactically choose calls in queue by call plucking. This is a critical ask that is needed. If we cannot provide this we cannot win the deal.Call plucking is required during critical emergency where they have to speak to police, train staff etc. Calling numbers may vary. Ideal solution would allow within dashboard or within supervisor the ability to choose the call in queue they have to answer.Avanti chose amazon however they couldnt provide this solution and have stopped this project now.
17 votes -
Auto text so I can go on vacation in peace.
Add auto text when we are not at work. I shouldn’t have to send texts to remind my patients that I’m off after 5:00pm.
1 vote -
Add email to multiple fax line
why we cannot add/link an email to multiple fax line?
1 vote -
Routing missed calls in Queues, and custom rules
As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to route that missed call to an IVR. Creating a rule only allows you to call forward immediate. So it would be nice to be able to route MISSED CALLS in a call queue to an external transfer or internal transfer (IVR or user).It would also be nice, to have a custom rule that…
8 votes -
Have a text message sent should there be a voicemail in a specific mailbox extension.
It would be benefial if the RC system could send a text message to a single cell phone number or even a list of cell phone numbers so that when a voicemail has been left in a specific mailbox a group of people can be notified.
1 vote -
The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report.
The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report which are not necessary all the time.
1 vote -
Add notes on voicemail and arranging the voicemail
not able to fit all data on the screen, not allowed to adjust columns to see more info.. such as cutting off caller id name and no way to see it.. also, no way to add notes to voicemail, or arrange the order of voicemails
7 votes -
Fax Icon pointed to the fax extension
Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.
9 votes -
Individual contact listings per site code
Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.
25 votes -
New RingCentral - no date stamp for text messages from the day of
Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the text message only read 'today' does not help to validate when the communication actually took place (date and time). The only time date and time is included together is when it's a past date.
114 votesPlease ensure that you are on the latest version of the app. Thank you!
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Give Customers the option to rate an audio call upon completion, with a poor call rating automatically creating a support ticket
A partner who is working with us on this opportunity indicated that a competitor offers this feature and stated that it would be beneficial if we did as well: A competitor offers end users a star rating for quality after calls and if they report a low 1-2 star rating the end user can check a box that automatically creates a ticket and the call quality issue is investigated. Is there any similar functionality offered by RingCentral that speaks to this kind of proactive automation of addressing voice quality issues?
1 vote -
Shared Phone Line For Chat Users
We have a retail store with a number of part time employees. It's imperitive to have them all on the shared chat feature (with their own names), but it's frustrating that they can't also make/receive calls from the main phone line for the store. To do so on the app, they would have to log out of their own user and log in to the generic retail store account in order to use our main phone line on their cell phone, which no one does as it's too many hoops to jump through. Instead we keep two "hard" phone sets…
1 vote -
Meeting option to silence the music when only the host is on a conference call
First the scenario: we are using conference phone calls during government public meetings for people who are phoning in to participate in the meeting. There could be multiple callers, which is why we are using a conference call. We want to play the audio from the conference call on the overhead speakers in the Council Chambers, so that people in-person can hear the people on the phone. Our problem: When we have no one on the conference call (e.g. at the start of the meeting), the conference call plays repetitive music. We can turn down the volume, but then we…
2 votes -
Capsule CRM integration
most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.
2 votes -
Option to shorten the RC Webinar Invitation Link
At the moment, the RC Webinar Invitation link is too long. It'd be great to have the option to generate short URL.
12 votes -
Hide Company Number and Fax number from Outbound CLI list
TonyWhite Group operations across 120 sites in Australia with various car dealerships. they have around 2200 employees.Currently using Cisco On-prem solutions. we have proposed Avaya Cloud Office Solution and deployed 6 sites as pilot project. there is a potential to replace remaining 110+ sites (around 2000 users). however, as part of their business process, they do not want to give access to users to choose main company number as out bound CLI.Requirement: To control company number and company fax number for outbound CLI through Roles .
2 votes
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