11957 results found
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Text (side notes)
This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
1 vote -
Allow multiple users to have the operating extension instead of just one user
I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.
3 votes -
Remove/Edit the Header on the Fax page
Remove / Edit the Field in the Header according to our requirements. Like in attachment i don't want user name to be display as from field , it should show company name instead.
19 votes -
Text snooze, as reminders.
Like emails we can snooze to receive an alert to follow up and contact.
3 votes -
Callback in Queue Recorded Caller Message
During a callback in queue request, offer the caller the option to record a voice message that will be presented to the agent prior to launching the callback. Offer the agent an action to launch the callback while listening to the message or automatically launch when the message is finished.This is a feature available with Mitel today.
14 votes -
Enable CNAM for Australia
He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
24 votes -
Video/Meeting Presence in HUD
Have the ability to see if someone is on a video call, meeting or ad-hoc meeting not in the calendar.
4 votes -
Disclaimer link to SMS texts
As a mortgage bank using ringcentral for our Loan Officers, processors and underwriters, disclaimers and opt outs must be available to all communications with borrowers and clients. Legally we must have them on all emails but in using SMS with Ringcentral we are unable to do so and it is protenatilly causing us to change our future plans with RingCentral...whcih we do not want to do!
4 votes -
Answer calls to the Call Queue when already in a call.
Here's a scenario that I thought should already be possible, but is not.
1. You are already on a call
2. You hear the other phones ring, someone is calling your call queue number.
3. You want to answer, but don't want to leave the office to go pick up another phone.
4. So instead you put your current call on hold.
5. You then answer the new caller, have your conversation, then return to original call, taking them off of hold.As of right now, this is impossible. You can't take the call unless it is directly forwarded to you.…3 votes -
Google Click ID
RingCentral should have a way to run Google Click ID for incoming calls.
1 vote -
Filter the HUD
Filter the HUD list Department
7 votes -
SMS Toggle ON/OFF at the the User Level
Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, administrators should be able to self manage who has the right to send/receive SMS to their RCO App. Perhaps in addition a limit to how many messages they can send without additional approval. With regulations becoming more strict as well for business' SMS this will grow in importance.
6 votes -
Auto Log out on unanswered queue calls
Customer is used to using simultaneous ring, but group is very large. Having an auto logout of Call Queue on RNA would ensure that if they switched to a non simultaneous ring pattern that the callers wait time would be managed properly, and not subjected to unnecessary ringing.
2 votes -
Remove access to turn off Queue calls
The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
21 votes -
Ringcentral App for shared line
Please include RingCentral app for sharelines
1 vote -
Don't need a DID to have a phone or make an external call
Other provider solutions do not require a DID to be assigned to an extension in order to use a desk phone or make external calls. There must be some way to provide this functionality in RingCentral in the future.
1 vote -
Notify Customers When New Features Are Added
Notify customers when new features are released. Even if it were a link to a "Release Notes" webpage that showed the features added and bugs fixed. That would also give customers a webpage to do a search on to see if a feature they are looking for has been implemented.
2 votes -
Download SMS via RC App.
There should be an option to download the SMS in bulk or per conversation.
36 votes -
to be able to attach attachment thru google drive in the fax services
to be able to attach attachment thru google drive in the fax servicesWhen we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax
5 votes -
Enable "USE HD for My Video below Gen 6
User doesn't have "Use HD for my video." on his Jupiter app and web app.Device: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"Use HD for my video is not available on desktop app and web app on customer's end.
Settings > Video meetings settings > Video > "Use HD for my video."1 vote
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