11486 results found
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Conference invites in E.164 format
When scheduling a conference from the web portal it produces based on the home country invites in a non E.164 format. Which is causing issues when international attendees are trying to attend a conference - as they are not aware of the country code to to dial as a prefix. As a result, participants won't be able to join the conference.
1 vote -
Allow intercom to be used with presence - will allow intercom to work without entering extension number
For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we only need the name of who we are transferring to, not the extension.However, with intercom we must know the extension. That is impossible if you have more than a few extensions. Please add the ability to simply press the intercom button, then the presence button for the user we wish to intercom and make that work. Intercom is…
10 votes -
Replying to events
Have the ability to add replies to an event both in the thread view and the calendar view.
8 votes -
Easy Way to Add All Users to a Team or Teams Based On Attributes
Any new hire has to be added manually to team channels. It would be great to be able to make "default" team channels" for all staff upon account creation so that when they join, those channels are there already. Or for example, since we have multiple offices, adding default team channels based on an attribute like state or office location would be awesome
5 votes -
Allow Call Answer | Ignore | Send to VM from Notification of RC App
This functionality is missing from the full RC App that the RC Phone for Desktop App has. It is vital for those who work in the Remote Desktop environment to easily access these functions. Currently, the notification does not allow interaction and we are required to minimize the RD to get to the app and answer the call.
4 votes -
Option to block my number when I send a text
I used to be able to select the number that i wanted to send a text from, now i am not able to
1 vote -
Bring Back the Missed Chat Message Preview that arrives in Email. This was recently removed
The Email Digest that gets sent when we used to miss a chat message would display the chat message contents in the email. This was recently changed. Now their is only a Reply fuction but I have no idea what I am replying to.Having this feature helps when we are out of office or in meetings and need to respond.We do not want to install RC apps on our personal cell phones.
14 votes -
Ability to disable Ringout Feature for users
Customer have asked for the ability to disable RINGOUT for users who users cannot ask the system to call their mobile first before making the call. This is to ensure certain users are using the system as customer see as "Proper" and "Unnessasary"
26 votes -
Automatic Fax forwarding to a number
Need to have this feature as we get faxes that needs to go into our System. If its forwarded automatically it will help.. thanks.
14 votes -
We have 2 lines, would like it if the contacts carried over to both accounts so I can dial out and have the contact info available.
Because when I use my 2nd line to dial out so that my main line is open for incoming calls I have to look up the client and get their number or double enter all of our clients into both accounts, lot of extra time and work .
1 vote -
Ability to Login/Logout from Call Queues on Desktop Phones
The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne…
28 votes -
Integrate Admin Portal with Support Portal so Admins can create a support case/ticket from 1 portal
Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.
5 votes -
Different Ringtones for Extensions and Numbers
Would be great when someone dials the general company line and for instance presses 1 for Sales vs. if someone dials your number or extension directly for the ringtones to be different. This way when receiving the call I can tell if it is a general sales lead calling the company or someone trying to reach me directly and answer the call accordingly.
27 votes -
Download ALL Extension Types in a single download file
Add the ability to download ALL extension types in a single download file. This is useful to understand ALL of the assigned extensions and their purpose. Being that we are an Enterprise account, we use ranges of extensions for different purposes and it is difficult to see what ranges are being used outside of the normal user extensions.
4 votes -
Have option to remove oneself from call queue members instantly without using do not disturb status
Whenever I ignore a call on this app, I keep receiving the call for about 3-4 times before it stops. I would like to keep simultaneous ring on all call queue members. I would like to have an option to not receive calls without using do "do not disturb" or logging out from the app.
2 votes -
filter external calls for extensions
option to turn on and off direct dial of extension numbers/ direct lines from external callers.
5 votes -
Ability to turn off call quality survey for agents.
Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.
40 votesHi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls. -
Ability for federated accounts to share Pooled Global Office Minutes
When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.
4 votes -
0 option when in VM
0 option when in VM.THis is a std feature in many legacy PBX solutions. When a customer calls into a DL/DID and routes to that DL/DID's VM, they want the customer to have the option to press 0 and have a configurable destination/extension that call routes to:They would like 2 configurable options for a 0 press in VM:1) default to a Site level extension (based on the site the DL is associated with). So, each site will have a configurable default VM 0 extension2) override extension configured at the user level VM settings. So, if this is populated, it overrides…
2 votes -
Delete just recordings from the call logs instead of deleting the calls
On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.
10 votes
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