11486 results found
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Call Queue Pickup - Ring Time Too Long
The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone line is within 3 rings max. This new feature violates that standard and is not providing customers with prompt service. Either lower the setting to be able to be notified within 1 or 2 rings or remove this feature. Before the update on 6/9/21 that was pushed, we were able to pickup calls…
2 votes -
Update Presence Status to show when online and not just within the app
Allowing the status to show when online and not just within the app will provide full insight into employees/coworkers actual availability which was a feature that was extremely useful in Skype. Currently just showing when someone is within the app is misleading as to when colleagues are actually online and available.
4 votes -
Admin View to see Addons/Integrations
Currently there is no way to view any Integrations or addons in the Admin Panel. We'd love to be able to see if any folks have enabled anything on our account, this seems like a nice security feature.
6 votes -
Group Tasks are Clunky
When assigning a task to a group, it is not user-friendly for the assignees to mark the task as complete. There are many steps to checking off the task, and it seems like you're doing it the wrong way when really it's the right way. Additionally, one assignee is able to mark a task as complete on behalf of another assignee, which usually happens by accident. When an assignee opens a task that has been assigned to a group of people, they should be able to easily mark it as complete or incomplete for themselves only. The way it is…
2 votes -
Different Call Recording Announcement settings per site
I have 30 sites and I need different settings per site.
18 votes -
Notification when a user is available for a call or transfer
A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or transfer.
2 votes -
"Jump to Latest" button should appear sooner, i.e. when there's >0 messages hidden below the fold
Currently, the Jump To Latest pop-up button appears if you scroll back numerous messages - when the scroll bar is about halfway up the page, from what I can tell.Instead it should appear as soon as there is just ONE message hidden below the fold. That way if new messages come in and the scroll bar is only slightly scrolled up, the user can easily tell that there are new messages.I've been missing new messages in teams I'm looking at in New RC because of this. The scroll bar will become locked, but it also disappears until you hover over…
9 votes -
Pull calendar out of video and make it it's own icon
Pull calendar out of video conferencing and make it a separate icon similar to how Microsoft Teams does it.
1 vote -
Contact presence should be more descriptive than just a colored dot
Contact presence should show words like available, unavailable, in a meeting, etc beyond just the colored dot. Currently, when dialing a phone you have to click on the contact name to see the presence status. Also, a gray dot may not be readily understood.
6 votes -
Mobile app contact presence should be unified and consistent across all apps
There is a different experience in contact presence in each app. The mobile app shows a colored symbol when you search for and select a user or a persistent status shows if you have a conversation started or when you add to quick contacts. It would be useful if company contact list showed all contact presence. The office 365 Chrome extension is a good example of what the presence list should look like in all apps.
4 votes -
Add iOS ignore call and send SMS option
When receiving a call via the mobile app a user only has the option of choosing decline or accept. Mobile phone users are used to having the option to send a SMS when you can't answer a call. Having the same function in RingCentral mobile would be great!
3 votes -
Add iOS Spotlight feature to enable dialing via the RingCentral app
WhatsApp has this iOS feature. If you search for a contact using spotlight search, the WhatsApp shows and has a one touch option for going into the app to communicate with that user. It would be nice to have the same RingCentral feature.
2 votes -
Add smart dialer (dial by name) to mobile app
The desktop app lets you dial by name, however the mobile app only has a link to the contacts section. Please add the same ability that exists in the desktop app.
2 votes -
Add ability to transfer from a softphone to a deskphone
There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.
4 votes -
Allow 911 Alert Recipients to Listen to 911 Call
When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both…
10 votes -
The availability of Voicemail to Text Option even if HIPAA is activated.
The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.
5 votes -
Non-Ring Central Numbers Added on Presence
To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.
1 vote -
Logo in email to not be sent as attachment
Many organizations that send outbound faxes email using @rcfax.com to send those faxes. If an email signature has a logo, they are being interpreted as attachments. The ask is for an automated way of preventing those from being consumed by RingCentral as attachments.
1 vote -
Additional option to send SMS to callers instead of leaving a Voicemail.
For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.
6 votes -
Would like to view calendar that shows EVERYTHING at all times, the color tags
Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was scheduled for the entire day with every appt listed to see at all times without having to go back and clicking on every day. it made it quick and easy to schedule when you were not looking through each day to find a opening. Also, the color tags have been changed. We color…
1 vote
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