12266 results found
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Make more individual groups (or teams) so I can separate my contact list.
I have realtors and customers. I would like to put realtors in a group (that is not on the same feed) so when I need to send text messages. Realtors are in their own group and customers in another.
1 vote -
Upgrade firmare for Yealink T42S, T46S etc.
Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. https://www.yealink.com/product/headset-wh63 Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yealink phones is outdated. This was my message to Yealink after hours of figuring this out. Is it possible to push/help Ring Central to update their auto-provisioned Firmware to V86 for the T42S and T46S Yealink Phones? If I update my T42S/T46S handset firmware to V86 so that I can use your WH63 headset, their settings will downgrade the firmware back to V81 and thus the headset is unusable.See: https://support.yealink.com/en/portal/compatibleHowever:…
3 votes -
Ability to change registration status of users
As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin can do is delete the account. I should be able to activate and deactivate the account while it is in the limbo state. Having to contact support to do this makes the SuperAdmin too restricted to be able to effectively manage the account.
5 votes -
Notes area in call details
Hi there, I think it would be very useful to have a notes section under the call details. That way I can add notes to the call to remind myself what the call was about and who the call was from.
If this could get implemented in the future that would be great.
Thank you.
5 votes -
Diagnostic Tool in Admin Portal
It would be helpful if there was a diagnostic tool within the online account that would determine what is the cause of phone registration failure
1 vote -
Auto Dialer in using Ringcentral app
Michael wants to have auto dialer in using the Ringcentral app
38 votes -
Role-Based Permission to Create Tasks, Notes, Contacts, Teams and Events
Currently, users can create tasks, notes, contacts, teams and events on the RingCentral platform. The ask is to have the abilities defined according to roles instead of having them per default.
5 votes -
Ability to copy images from ringcentral to other apps
Add the ability to copy images from ringcentral app to other apps like word processors.This would save time when compiling a document with images shared from ringcentral. Right now you need to download images and then add them to other apps which is tedious.
4 votes -
Please add the option to schedule text delivery
zipwhip does it and it's a major time saver for us..Please add a feature so we can schedule text messages to be published at a later date. Pleeeeeeeeeeeaaasseeee!!
8 votes -
show the name of the line when sending texts on RC desktop app
This should be obvious. For some reason, RC won't show the name of the phone line when I'm sending a New text on the RC desktop app. It only shows a dropdown of numbers and I have to look up which business the line is for. SUPER INCONVENIENT. Please RC let's fix this as this is a necessity and not a luxury!
1 vote -
Conference Call - See all connected users
Would be nice if we could press a button in the rc app to see the people connected to a conference call.
6 votes -
Add Names Against Caller ID Options
AMA Group will have 50+ queues in their account and agents will be part of multiple queues. When the queue members dial out from the RC App, they need an easy way to select the Caller ID of the queue. Current method relies on queue members remembering which number they want to select from the list of company numbers and 50+ queues. It would be way more efficient if each number had a name associated with it to easily locate the required number
4 votes -
Ability to make personal contacts the default contacts list in mobile app
RC Mobile app defaults to company contact list for default contacts so you have to swipe multiple times to access your personal contacts. This becomes cumbersome if you are using ringcentral mobile app for most of your calls to your personal contacts. Suggestion is to allow users the option to select which account list they want the app to default to: Company, Guest, Personal, Teams, or Other
6 votes -
Block/Straight to Voicemail for all unkown callers
All calls from unsaved and unknown callers should go straight to voicemail.
2 votes -
# Outbound Connected calls KPI
For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).
4 votes -
Improve the list of past meetings presented when Join Meeting is selected
When I click Join for a video meeting, there is a dropdown list of past invites. It shows only five rows, of which one has the description "RingCentral Video meeting" which is so vague that it is useless, another is a link to join my own personal meeting, and the fifth was a meeting I was invited to once to interview a job candidate - but these rows never leave my list. Other meetings that I join regularly, in other users' personal meeting rooms for example, do not show up no matter how often I meet with them, so I…
1 vote -
Customizing Personal / Business Call after hours
Would like to check if our system can detect a personal or business call.An identifier to segregate personal and business calls directly on the RC App
4 votes -
Ability to change RC App time without changing the device time.
The RC App messages shows the user's device time.This does not help remote workers. There should be an option to change RC App's time (messages).Call routing follows extension time set but not the messages.
2 votes -
Third Party Headset (Jabra) Feature integration
Customer would like to have the MUTE FEATURE FUNCTION for the Boom Arm (mouth piece) that comes with Jabra integrated with BT/RC apps. When lifed up it will mute automatically, and when lifted down it will unmute. (BT Cloudphone Desktop App)
2 votes -
Bulk SMS Messages and allow hyperlinks
Bulk 500-1000 to be sent at a time. Be allowed to send hyper links instead of the original url.
3 votes
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