10971 results found
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Paging for limited extensions
All phones should be able to send a page in case of emergencies not just full licensed users. This is currently limited to only licensed users. Add limited extensions to the list for paging out of box.
9 votes -
Notification After Certain Voicemail Quantity
For busy extensions that receive a high volume of voicemails, it would be nice to have the option receive a voicemail notifications at certain quantities. ie. when voicemail reach 5, 10, 15, 20, ect. Instead of a notification for each. Especially if it's only email notification.
1 vote -
Please consider linking the custom rules to Google calendar.
Currently I go to Phone System, Auto-Receptionist, General Settings, IVR settings then custom answering rules. I add a custom answering rule for each day of the month to let the system know which EMS doctor is on call from 8 AM - 10 PM that day. Then the team wants it on the Google Calendar, so I go into google calendar and add who is on call for each day of the month. LOTS of room for error and VERY time consuming. Please consider.
2 votes -
Fax confirmation PDF in RingCentral on fax page dashboard -not just in email.
We are using E-FAX for clinical records in our medication room. Our Med techs do not have email so they can't receive the fax confirmation page so a manager has to get the email and then save it for them.
13 votes -
Ability to login to an Announcement Only ext using email or phone number + password
Ability to login to an Announcement Only ext using email or phone number + password
4 votes -
Able to choose Dialed Number to show in Call Queue display
Currently, when a call from extension routed to Call Queue, it will still display the details of the Call Queue. Hopefully, soon there will be an option to choose the Dialed number in Call Queue display.
1 vote -
Feature Request: Glip Direct Message Filtered Alphabetically
Currently, on Glip (RC Unified app), under Direct Messages, whoever sends you the most recently message will be the one to appear first on the list.Along with that, there is also be a way for users and admins to filter out the list of users alphabetically.
2 votes -
Export Tasks from a Ring Central Team and Upload to a new team
We are using Ring Central Teams for implementations. Many tasks stay the same and we just need to alter due dates. Would love to be able to export a list of tasks from one ring central team chat, modify dates and then import into a new ring central chat team. Right now I have to enter each task manually over and over again for each implementation we do.
3 votes -
Samsung Galaxy Buds+ wireless
Customer is using the Samsung Galaxy Buds+ wireless headset on the RingCentral app. But there are times that it's not working properly. As per Gregory "I can hear the person but they can't here me. Sometimes, I can't hear the person at all." Please check the settings for the said headset with RingCentral Settings or if we can do an update with Samsung Galaxy Buds to avoid this issue.
4 votes -
RC app softphone forwarding
My suggestion is to allow the RC phone app to accept transfers alongside its desktop app counterpart. This would be very useful for customers who do not have headsets and rely on their cellphones for using their RC account
2 votes -
Allow the RC app to provide troubleshooting steps
RC app users on any platform should be provided basic steps to try resolving problems.Or a pop up that will allow the users to know what could have caused the problem on the app.Ex. 1. Lost internet connection, possible troubleshooting Step is to restart/reboot the device2. App unresponsive or have stopped working, possible issues with the CPU usage, troubleshooting step close the app and all other application running on the device.
3 votes -
RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status
Hi RingCentral,With the RC Admin portal we can see the status of the phones.But it seems that this only works for SIP devices (RC Phone and Sip phones), but not for the RC APP.Can you also the RC APP to this overview?
30 votes -
Yealink T48S Expansion Module
It doesn't matter how many names are in the presence, list. The second screen on the expansion module is Blank. Reopened case https://support.ringcentral.com/s/case-detail?Id=5002H00001Hp8DQQAZ
2 votes -
Update presence status when phone is ringing
Could I ask for a feature request? The presence functionality is only really of any use if it actually shows the status of a user's line all of the time, not just if they received a call directly. At the moment it seems that if an extension is ringing as part of a ring group this is not shown in the presence status and perhaps more importantly, if the call has been answered by a member of a ring group their extension does not show as in use - this does not allow the visibility that presence is required for.
3 votes -
Receiving a que call while on a regular call.
We have very expensive marketing calls coming in and our agents know they will not receive a marketing call if they are on the phone. Because ring central takes them out of the call que. So they do not use the ring central phone to make their calls because it takes them out of the que. I need them to receive marketing call while they are on the ring central phone. In our business we use the phone all day and it encourages the agents to want to be off the ring central phone waiting for a marketing call. This…
6 votes -
Call Screening on RC Unified App
Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.
22 votes -
Disable call waiting feature for calls made to a user extension
Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a call, the next call should not ring the phone and it should divert to the next available forwarding phone.
39 votes -
Admin toggle availability status
For an admin to be able to toggle the activity of a user in a queue.
8 votes -
Support "3rd saturday of the month" type of office hour rules.
Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable Saturday office hours the day before, and turn them off before the next saturday.
1 vote -
Call Queue Member Change Status Visibility on Portal and Analytics
Account type: RC Office
A brief description of the business : not discussed
A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting themselves to not receive call queue calls.
A typical use case scenario explaining how your business would use the feature: customer would like to be able to log into the portal as an admin, go to call queue settings and when the call queue members are viewed, it would indicate why they're set to unavailable (on after hours, on…2 votes
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