11921 results found
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Receive, Send, View Texts from "Office Number" as well as other numbers within the organization
We receive texts to our main phone line, however only 1 person is able to view, read, respond to those messages. We need the ability to view, receive, send texts from this main line regardless of the user. This is vital for our Customer Service/Customer Experience Teams to ensure that all customers are taken care of if someone is on vacation, sick, or other reasons for unavailability.
10 votes -
I want to be able to tell if someone has viewed a text message
This would be helpful to see if the SMS has already been seen by another user.
7 votes -
Having the option to put all users under the same main number with no individual numbers, just extensions
There should be an option for all users to be under the main number and only have extensions as opposed to having individual numbers. There should also be a feature that allows all users to send texts from the main number as to not confuse clients
6 votes -
On Hold Times Upgrade
WE would like the option to have a more time limit to when someone is placed on hold. We are a travel agency that will have multiple things to do. If we call an airline and they put us on hold for 2-3 hours (yes, this happened in Covid) we want the ability to flip and call a client on another line, then go back to the other hold line. Right now is not ideal. The system just cuts the person on hold off.
1 vote -
Ability to assign caller id names to call queue numbers
With a company consisting of different divisions, we need customers of those different divisions to recognize that specific division is calling them. Right now only the main company phone number can have a caller ID name, and the multi-site setup removes the ability for one person to access the separate division phone numbers to call out on.A solution would be to allow for individual caller ID names for the call queue numbers as well as the company main.
9 votes -
Sync of contacts between Ring Central App and admin portal/soft phones
We are totally frustrated that any new contacts added to through the RC app do not sync with the main repository of contacts in the admin portal or with the soft phones. Even worse, we cannot export from the app so that we can manually update our contacts in the RC admin portal. This issue has caused us endless hours of work trying to update all our contacts so we can an accurate list when we export from ring central admin portal to csv to do text blasts, etc. Very shortsighted to not have added this crucial feature. Please update…
4 votes -
Auto reply SMS to missed calls
I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
139 votes -
Add settings for different notification and sound behavior based on presence.
For example, if I'm in a meeting, I would still like to be notified of an incoming call, I just don't want to hear the audio ring. Some people if they're in a meeting or another call want to automatically send the call to voicemail. Having customization options like these helps users manage their workflow the way they want. This is especially helpful for users like managers who are in a lot of meetings and get a lot of calls. Ideally these settings would be either in the RC app or in the online account.
8 votes -
Adding Voice conference to All in one App just like Phone app
Currently users Can't use All in One app for Voice conference and calling Team (group) is not optimal when voice conference includes external parties.
2 votes -
Inbound caller ID w/ name & number like land lines do, without having them in your contact list.
So I can greet the customer by name and look their account up before I answer the phone.
1 vote -
Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App
Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App
5 votes -
Reference number on sent fax
Hi,There should be some sort of auto generated reference number on sent fax from which it can be tracked.When sent multiple faxes to some client and we need to point to one specific in it, there is no easy way.
1 vote -
Allowing outbound faxing by domain
The request is for domain-based outbound faxing. Currently, you have to enter each email address individually to allow for outbound faxing from a company.
1 vote -
Allow user extension to route call to a paging extension
We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.
3 votes -
Increasing Paging Only group to more than 25 devices
I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert individuals in the building of an emergency.
98 votes -
Ability to turn off miss call notification on the phone app
I like to get notifications for text but I wish there was a way to turn off the notification for miss calls. I know you can go to the phone setting and turn off all Ring Central notifications but that doesn't help because then that would turn off text notifications. Thank you!
5 votes -
Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email
Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.
24 votes -
To have filter option to manage internal and external calls to a different call handling settings.
to increase productivity.
11 votes -
Upload Custom Cover Page as an Admin on-behalf of the user.
Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.
16 votes -
Support shortcode messaging
I would like to have shortcode messaging enable into the accounts, I have other platforms that send me text messages through shortcode numbers and I need to be able to reply to it so I can keep up my daily work
3 votes
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