12973 results found
-
A busy tone to be played if call waiting is deactivated
If "call waiting" is disabled and we configure an Announcement for the "No answer setting", the second caller will hear a disconnection tone. This is confusing because it gives the caller the impression that the number is not in service. It would be good if the beep tone is changed with a busy tone
8 votes -
The ability to disable ECM (Error correction mode)
The customer is receiving faxes from unknown numbers causing them to ask if ECM can be disabled.
8 votes -
Cisco 8861 should appear 2 lines under the name of the user instead of repeatedly.
Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we added an extension on the presence for the name of the user not to show repeatedly.
8 votes -
Emergency Response Location per site
It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.
8 votes -
Text-to-pay Feature
Is there a way to set up a text-to-pay feature in RingCentral?
Where and how can I do that?7 votes -
Option to capture consent from the recipient when enabling RingCentral AI Note Taking
I’m not seeing an option to capture consent from the recipient when enabling RingCentral AI Note Taking.
I can see where to enable or disable AI Note Taking, but I don’t see an option that prompts the person being called to provide consent before AI Note Taking begins.
Is there a way to configure RingCentral to obtain and document the recipient’s consent before AI Note Taking is enabled on a call? If so, could you provide instructions on how to configure this?7 votes -
Two distinct voice messages saved simultaneously
An extension can be configured with conditional voicemail routing to handle unanswered calls using two distinct voicemail boxes. Under this configuration, calls routed from the main line are directed to a primary voicemail box, while calls placed to the extension's direct number are routed to a secondary voicemail box.
7 votes -
Total Call Duration in Admin Portal Call Logs
Display the total duration of a call as a single, consolidated value in the Admin Portal Call Logs, regardless of whether the call is transferred or the user switches between platforms or applications.
7 votes -
Disable DTMF Input After Voicemail Greeting Begins
When a caller reaches a user's voicemail greeting, DTMF input remains active. If the caller presses a key during or after the voicemail greeting, the system may interpret the DTMF input and trigger the corresponding action.
Once the voicemail greeting begins:
- DTMF input should be ignored.
- Pressed keys should not trigger any additional call-routing actions.
- The caller should remain in the voicemail flow and be able to leave a message normally.
7 votes -
Ensure compatibility with the Yealink T46U Version 2 running firmware version 87
A Yealink T46U is already running v87 firmware. RingCentral auto-provisioning targets v86 and pushes a downgrade as this results into a boot loop. It appears that the issue they are experiencing is a boot loop issue caused by firmware conflicts within their provisioning files forcing them to downgrade from V87 to V86. As confirmed from support, V87 is not yet supported
7 votes -
iBulk SMS Support for iOS App
Please add support for the iBulk SMS feature to the iOS mobile app. Currently, this functionality is available across Desktop, Web, and Android, leaving iOS as the only platform lacking mobile bulk messaging support.
Current Limitation:
iOS users are currently unable to send or manage bulk SMS campaigns from their mobile devices. To send bulk SMS messages, iOS users must switch to a desktop or web browser, whereas Android users can handle bulk messaging directly from their phones.
7 votes -
Expand Voicemail Forwarding to Support Message-Only Extensions, Call Queues, and Groups
Request the ability for users to forward a voicemail to destinations other than a standard user extension. Specifically, add support for forwarding voicemails to:
Message-only extensions
Call queues
Shared voicemail groups or other group mailboxesCurrent Behavior:
The current voicemail forwarding feature only allows users to forward a voicemail to another user extension.Requested Enhancement:
Provide additional forwarding destination options so users can send voicemails to message-only extensions, call queues, or group mailboxes directly from the voicemail interface.Business Justification:
Many organizations use shared mailboxes, message-only extensions, and call queues to manage department communications. Limiting voicemail forwarding to individual user…7 votes -
Auto log text on Hubspot
Ability for administrators to enable "Auto log texts" by default for all RingCentral for HubSpot users
Description:
We would like an administrator-level setting that enables Auto log texts by default for all users in the RingCentral for HubSpot integration. Currently, this setting is a user-level preference and must be enabled manually by each individual user.7 votes -
7 votes
-
Email Summary Notes Header
Email notifications should be addressed to the user who received the call, not the firstborn Super Admin name, even if the call came from the main number, to avoid confusion.
7 votes -
Add Native SMS/MMS Features Similar to Quo (formerly OpenPhone)
I wanted to know if Ring Central has plans to upgrade the SMS/MMS feature with features similar to Quo formerly OpenPhone?
https://www.quo.com/product/messaging7 votes -
Option to create a workflow for Call Queue
It would be very helpful to have an option to create a workflow on behalf of a call queue and to add the call queue as an SMS recipient when the account has an SMS booster. Currently, it is limited to regular extensions only.
The customer needs to create a workflow to automatically send an SMS response when someone calls a call queue.
7 votes -
RC NA accounts allow send SMS to UK, AU, NZ numbers
This will help users to utilize their UK, AU, NZ numbers in communicating to clients thru text messaging in ringcentral.
7 votes -
Eliminate Redundant Notifications: Tag Queue Calls Solely as "Voicemail" When Messages are Left
This proposal aims to streamline our team's workflow by updating the call queue notification logic to eliminate redundant emails. Currently, when a caller leaves a voicemail, the system generates two separate alerts for the single event—one tagging it as a "Missed Call" and another as a "Voicemail"—which causes inbox clutter and leads to multiple agents accidentally triaging the same customer interaction. We propose implementing a conditional rule where the final state of the call determines the notification; if a caller leaves a message, the system should strictly tag and email it as a "Voicemail," automatically suppressing the "Missed Call" alert.…
7 votes -
Allow admins access to HUD on each user's setup
This way the admin can create the directory from the admin portal per user specifically with the option to use the folders set up.
Many users struggle with technology and asking them to create their own directories so they can access this very useful feature causes problems.
A template for the admins to create and then deploy based on the user type would also be useful with this feature.
7 votes
- Don't see your idea?