12731 results found
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Editing Fax Cover Sheet
Editing Fax Cover Page
Need to be able to edit the cover page on the fax.
Our company cover page keeps disappearing and when added back to the cover pages, it cannot be edited, nothing can be added to it. Can't even add an optional note when sending the fax. Please fix ASAP.7 votes -
Allow users to disable Call Waiting even if they're a call queue member
We are not allowed to turn off call waiting.
We're getting an error "Call Waiting cannot be toggled off because you are a member of at least one call queue set to
distribute multiple calls. To turn off Call Waiting, contact your system administrator."The only option is to remove a user from a call queue group. This feature should be corrected, Users should be able to disable call waiting even if they are call queue members.
7 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
7 votes -
SMS Segment Count visible on the RingCentral App
SMS segment count, visible on the RingCentral app when sending SMS. It will help us determine how many segment count and how much are we paying for each text we send. Like the feature already available from the "High Volume SMS App for RingCentral".
7 votes -
Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted
To have a report that shows the duration between when a customer leaves a voicemail and when they are subsequently contacted.
7 votes -
Audit Trail for User Group Name
Needs to see changes for User Group name in Audit trail. Apparently, if you change the name of a User Group, it will not show up in the Audit Trail.
7 votes -
Get the outdated versions of TLS disabled
TLS Being Flagged on Vulnerability Scan/ A vulnerability scan flagged our physical phones stating outdated TLS versions 1 and 1.1 are on the phones. Below is the message. Could you please assist with this?
TLSv1 is enabled and the server supports at least one cipher.TLS 1.2 is working and the default. However, TLS 1.0 and 1.1 are still enabled on the handsets flagging it with a vulnerability. We were trying to get the outdated versions of TLS disabled.
7 votes -
Bulk Update Username/password of desk phone
The customer needs the ability to change the Username/password in bulk for the desk phones
7 votes -
Retrieve call recording for the past 12 months
Ability to restore the call recording even if it is more than 12 months
7 votes -
MULTIPLE USERS ACCESS TO COMPANY TEXT MESSAGES
MULTIPLE USERS TO HAVE ACCESS TO COMPANIES TEXT MESSAGE
7 votes -
Ability to search within a conversation history.
Although certain messages can be pinned which is useful, it would be more helpful to be able to search by words or numbers throughout the entire conversation history with a person or team messaging group.
7 votes -
Using Multiple Entity IDs to one RC Account
Ability to use multiple Entity IDs on different region to only one RingCentral account
7 votes -
Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e
Description:
We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's extension number instead of the caller ID number or used in RC App. This would help to more accurately reflect the internal caller identity, particularly for users who may be calling from various devices or locations but need to be identified by their extension rather than the main number.Use Case:
Scenario: An employee calls from the main company number, but the recipient should see the caller’s extension number instead of the caller ID number or used in…7 votes -
turn off the SMS reading pane
Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.
7 votes -
Cold transfer should show who transferred the call
Internal call transfer should show internal user extension name or extension number for cold transfer
7 votes -
Bulk update user info
There is currently no way to simply import user info for existing users. For example, if I want to update the department or title for users, I cannot do that with a simple import. Please add this functionality.
7 votes -
Disable the display of External Shared Contacts directory contacts to a group of users.
Is there any way to disable the display of External Shared Contacts directory contacts to a group of users ?
I currently use the external shared contacts of Google (it a check box to enble) but the sync has troubles (+20k contacts). I would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.7 votes -
prohibit sending SMS
Allow admin to prohibit sending SMS to specified list of numbers
7 votesPhone system administrators can use the opt out list page in PhoneSystem >> Business SMS to add opt out records.
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Separate window pop-up
When on a current call and an incoming call pop up, there should be a separate window pop-up.
7 votes -
Ability to use Shared Line as Outbound Caller ID
It would be best if an option for A Shared Line could be used as an outbound caller ID.
7 votes
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