13289 results found
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Access All Call Recordings from the 'Recordings' Tab
Currently, if you have automatic call recording enabled for a user, you have to access all of the call recordings for that user via the Call Log. However, if you only have on-demand call recording enabled for a user, they can access their recordings from Service Web by going to Messages > Recordings, and under the 'Recordings' tab, all of the on-demand recordings are visible. On-demand recordings are also accessible from the Call Log. I am requesting that the 'Recordings' tab be used to house both on-demand and automatic call recordings so that all call recordings can be accessed in…
8 votes -
Allow users to limit the numbers of times the IVR repeats before using call handling.
Currently, when using a multi-level IVR menu, e are forced to allow the base prompt to repeast three times before triggering a call exception when the caller does not press a button. This should be updated to the account admins can pick a number from a drop-down. These days it is very common for IVR prompts to say "Or remain on the line adn someone will help you." This is often necessary for ADA compliance.
8 votes -
want to have the option for the call recording be continued even they are on the conference call
customer want to have the option for the call recording be continued even they are on the conference call
8 votes -
Voicemail to Text To Have Better Accuracy
Customer wants voicemail to text to improve the system in recognizing the words of the callers for better accuracy.
8 votes -
Be able to turn off Emergency Location requests
Our company has no office; everyone works from their homes. Every day the RingCentral app asks for an emergency location. We have one mailing address and that's what I put in, but the next day it asks again. Being that everyone works from their homes, no one would use RingCentral to make an emergency call -- they would use their cellphone. Thus, we should be able to turn off the software's constant badgering to set a location. I was told by support that it is currently not possible.
8 votes -
BT Feature Request : changing the address on the home page of the admin portal
Feature Request : changing the address on the home page of the admin portal
Details : there is no option to change the address of the account on the home page located at the right hand side
Significance of the feature : able to change the address on the home page screen of the admin portal
Current behavior : not able to change the address
Brand : bt cloud phone8 votes -
Turn Off decline email notification, when a non user of the same domain created a free glip account
External users, having the same domain with the company are creating free glip account. They are getting an email notification that their sign up was declined due to the admin settings. We would like to decline them but turn off that email notification.
8 votes -
Placing incoming calls on a park line automatically after a certain amount of rings.
We have a few sites who have asked if incoming calls can be placed on a park line after x amount of rings. This will help them better manage incoming calls and will help decrease the number of voicemails that are left.
8 votes -
Multiple rings for different lines being called
I would like to have the option of using different rings for different ring groups and internal calls. That way we know what line is being called without looking at the screen.
8 votes -
Option To Undo The Action For Deleted User
Option To Undo The Action For Deleted User
8 votes -
We need to be able to set up and save/use different texting groups
SMS group to text our staffSMS groups to text different lists of our customers
8 votes -
Hide RingCentral App Features
It is extremely confusing to have RingCentral Messages as well as Text Messages. There are already too many methods for communication for most users (email, text, phone, Teams, RC Messages, Skype). We should be allowed to disable this feature. All customers are different, but we should have the ability to administratively disable certain features. Messaging is one of the key ones. Fax should also be able to be disabled from the administrative level.
8 votes -
We'd love to have "Quick Contacts" or "Favorites" feature on RC:MVP desktop version.
We'd love to have "Quick Contacts" or "Favorites" feature on RC:MVP desktop version.
8 votes -
Target location for downloading files
Select target location when downloading a file from RingCentral App
8 votes -
Allow download of all extensions
Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers.Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to each, I have to create a spreadsheet mostly by hand.
8 votes -
Caller ID
Allow ability to change the caller ID to one not listed under a site and on the fax cover page to any number. The fax lines and main lines are different, I should should be able to fill out the cover page with the correct information and not limited by RC's required numbers
8 votes -
Make Bluetooth work from cell phones
The accept and end call buttons on headsets don't work with the mobile app. These also don't work with a car Bluetooth connection making hands free operation impossible
8 votes -
Add an option to keep RingCentral App in Front of all windows
Users are using virtual desktop on all screens which pushes the RingCentral app behind the VDI. They would like an option to keep the RingCentral App in the foreground, in front of all open windows, so that they do not have to minimize or Alt + Tab to use the RingCentral App
8 votes -
HUD List more compact
Our old phone system had a simular feature as the HUD list and it was more compact so you could see more people in one glance and didn't have to scroll up and down to find people. I feel that it would be nice if we could make the names smaller so you can see more people at once instead of scrolling.
8 votes -
It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.
Hold and Park Recall timers are needed
8 votes
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