12731 results found
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Add Presence Feature for Common Area Phones
The presence feature is currently limited to desk phones that are assigned to user extensions. It would be great if it can also be added to common area phones, especially when used internally to communicate if they have not memorized direct numbers/extensions of other employees.
7 votes -
Lock User Settings
Make it so admins can lock settings so users cannot change them on the mobile app. This is specifically the user settings. We have a complex set up and it includes users being able to receive calls on call and with notifications. Our users frequently change setting and the only setting we want them to be able to change is to Do Not Disturb. Unfortunately they change notification settings and a variety of other settings, which makes it a nightmare for our admins to revert back.
7 votes -
Turn off Call Queue incoming call notification
Have the ability/option to turn off the incoming call notification from call queue to RC app
7 votes -
Call recording message in spanish
Customer would like to have a Call Recording greeting in Spanish Because his RingCentral account caters to both Spanish and English Customers
7 votes -
Use other international number as caller ID
A feature in which a user on a different user location can use international number as their outbound caller ID number. Let
s say ext 101 is listed in London site and can use other sites number as an option in their RC app`s dropdown list as their caller ID7 votes -
Call Forwarding Visibility in Call Logs (External number)
Currently, RingCentral lacks visibility in call logs for calls forwarded from external numbers to RingCentral. Introducing a feature to display forwarded calls from external numbers in call logs would enhance visibility and enable users to identify incoming calls originating from third-party numbers forwarded to RingCentral.
Objective:
The primary objective of this feature request is to provide users with visibility into incoming calls forwarded from external numbers to RingCentral. By including details of forwarded calls in call logs, users can easily identify and track calls originating from third-party numbers, thereby improving call management and accountability.7 votes -
Full Content Voicemail Transcript
Include full content of Voicemail Transcript
7 votes -
Multiple accounts with the ability to toggle between in the app.
I have multiple accounts with RingCentral as I'm running different companies. It is difficult to keep on top of client calls with each account as I cannot be logged into both accounts at once. Is there a way to be able to toggle from one account to another under 1 login? I have been a longtime RingCentral client and this is something I suggested years back. Can you please implement this feature within the desktop and mobile apps?
7 votes -
Main Line Ringing Multiple phones
We have several phones in common areas that should also be able to ring and be picked up as well.
In our past systems, we had 5-6 phones ring with incoming main line calls no matter if they were currently on a call or not and you could put that call on hold and answer the other incoming call. I want our current system to be able to do that to include 2-3 "backup" people who have their own lines.
With RingCentral, the call queue does not allow us to do that. If the receptionist of the queue is on…
7 votes -
Disable GIF in SMS for RC mobile app
We would like for RingCentral to disable the ability for users to be able to post GIFs in text messages on the RC mobile app. It doesn't appear that the GIF function is built into the app (rather, it's a keyboard shortcut option on one's smart phone) but this opens up the possibility for users to send inappropriate images (internally or externally).
7 votes -
Port Australian mobile number
Able to port Australian mobile number
7 votes -
Allow font changes to make it easier for dyslexic users
RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:
Arial
Comic Sans
Verdana
Helvetica
Tahoma
Century Gothic
Trebuchet
CalibriIn addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.
7 votes -
Preview Received Faxes in App
It would be very helpful and time saving to have the ability to preview a fax in the app window when clicking on it, instead of having to do an extra click to open the fax. It would make reviewing faxes and finding important information much faster and efficient.
7 votes -
Being kicked from Teams calls when receiving a RingCentral call
We are being disconnected from Teams calls and meetings when a RingCentral call comes in. When speaking with the technician, we are told this is because we have the call control feature turned on on our headsets and would need to turn this off in order to not be dropped from existing calls. We were told that this is a 'feature' (not being dropped from existing calls) that is not currently available when call control is enabled. Per my conversation with the tech:
- The “feature” that I need to make a request for is to NOT get booted from a…
7 votes -
Leaving a Local Conference Call of 3 or more
We would like the ability for someone on a local conference call to be able to leave without the call ending. Having the ability to get multiple people on a quick call is great but if someone needs to drop off they shouldn't have to start up a new call.
7 votes -
Filter call log and recordings through Role Domain settings
Request is for the ability for defined users (site admins) in different sites to be able to only access call log and recordings for users within the site(s) they have domain role access to. The current custom role domain definition does not extent to the call logs/recordings.
7 votes -
Option to Disable Group SMS please
Customer would like to block the ability to send SMS messages to more than one recipient. They would like the ability to block both "Group" texts but also sending a single message to more than one separate recipient.
7 votes -
Request for customizable Welcome messages
The current welcome message can be confusing. Some customers would like the ability to customize the message initial users receive.
7 votes -
Account wide Speed dials
System wide Speed dials, AKA: Company Contact information.
- Uploaded from a flat file
- Destinations can be external or internal (page groups, VM Direct, etc.)
- Name/number searchable from Corp directory
- Dial from Any device or DL (soft client or hard phone)
Short dial code or ext # assigned to each Speed dial (8801 = ABC Cabs)
Ability to insert Pauses, 1 to 5 secs
Ability to send * and # keys7 votes -
allow commas or pauses in forwarding number field, to be able to forward to a conference bridge.
we need to ability to forward a user to a conference bridge, for an easy one click to a crash bridge.
7 votes
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