11758 results found
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Agent Checker for Call Queue (Email Notification)
Implement an email notification system for the call queue managers to alert them when the number of agents logged in falls below a certain number.
6 votes -
Role members Site selection in role setting. ability to select sites
Role members Site selection in role setting. At this time i need to go to the user to adjust site setting for the role.
Would like to be able to edit the member site access in the Role member's screen.
Highlighted area needs to be able to select sites.
6 votes -
Would like to have a workflow rule to be triggered when a caller hangs up while in an IVR Menu
The expected condition is that if a caller hangs up while on the menu, the rule will be triggered and then we will customize it.
6 votes -
dials out to multiple phone numbers at one time.
Allow to dial out to multiple phone numbers at one time.
6 votes -
Enable Automatic Microsoft Teams Contact Sync on Poly CCX Series Phones (Teams Direct Routing)
Customers using Poly CCX series desk phones in Microsoft Teams Direct Routing mode have requested the ability for Microsoft Teams contacts to automatically sync and display on the phone without requiring manual search.
Currently, corporate contacts are only accessible after initiating a search (minimum characters required), which differs from the expected user experience and from how contacts appeared on previous desk phones and in the Microsoft Teams desktop application. Customers report this behavior causes confusion and adds friction during call handling.
Enabling automatic contact syncing or a browsable directory view on Poly CCX phones would significantly improve usability, align the…
6 votes -
Bulk Edit Enhancements for RingCX Digital Channels
Request to expand the current bulk-edit capabilities for Digital Channels. Right now, it’s possible to bulk-select channels and update the destination type and workflow. The request is to also allow bulk editing of the Automatic Message, Thread Inclusion Time, and other Digital Channel settings.
6 votes -
Limit the amount of phone light ups per hour for users with BLF keys and monitored lines.
The Yealink Phone lights up whenever a monitored colleague on the system (even if they're in a completely different office) starts or ends a call, or their line status otherwise changes. Is there a way to adjust or limit the amount of phone light ups per hour.
6 votes -
AI Receptionist number as outbound caller ID
Use the phone number assigned to the AI Receptionist as the outbound caller ID number.
6 votes -
BLOCK CONTACT
Be able to block contact in messaging
6 votes -
Allow Admins the ability to schedule activation emails
It would be a nice feature to schedule activation emails for users that do not accept them right away. Currently we need to manually send them once the email expires. This would be easier if we could schedule a way to send them every Monday? Every Friday? Monday and/or Friday?
6 votes -
requesting to show number of caller on hold in HUD
show number of caller on hold in HUD request
6 votes -
performance reports
I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.
For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current…
6 votes -
UC Voicemail should have AI capabilities
UC Voicemail should have AI capabilities and features that allows you to:
Filter out voicemails under a certain duration (e.g., less than 10 seconds)
Automatically prevent multiple voicemails from going to the inbox
6 votes -
Restrict Call Queue Number to show as the OBCID for the queue members.
Customer is requesting to have flexibility to restrict a call queue number to show to the queue members.
6 votes -
Option to Upload Documents Within the Workflow Builder
We propose enhancing the workflow builder by adding a feature that allows customers to upload files directly into the system or workflow.
This functionality would enable the uploaded files to be automatically sent to their respective clients.
Additionally, clients would be able to respond by attaching completed forms or relevant documents, which would then be automatically received by the original customer through the system.
Implementing this feature will significantly improve the efficiency and functionality of the workflow process, providing a seamless and automated method for document exchange.6 votes -
sending Bulk SMS request
request to send Bulk SMS more than 1000 messages at a time
6 votes -
entering a phone number with alphabetic characters in the app should resolve to a telephone number
When entering a phone number under "Enter a name or number" in the Ring Central app, alphabetic characters are currently not resolved (800-MYAPPLE).
the system should resolve that entry as a number. in this case, it should call (800) 692-7753,
6 votes -
Open Conference Line
Need to have an open conference line that can be use anytime with a passcode for quick conference for major issues
6 votes -
multiple sms recipients for call ques
please add multiple recipients for sms call ques. currently there's only an option to add only 1 recipient to sms call que.
6 votes -
Hotkey Support MS Teams EA
Please support in MS Teams EA the hotkey functionality F6 to place a call same as with the desktop application.
6 votes
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