12731 results found
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Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group
At this time there is no way to duplicate an existing User Group, or copy the members to create a new one in an easy step. When you have a large User Group, we are manually adding the members individually. We have some departments that have a large amount of Members with multiple managers that need access to or another created with the same members. It would also be nice to be able to assign more than one manager to a User Group.
7 votes -
Launch an External App or Website for Incoming Calls - but not on internal calls
We call each other internally but regardless the Launch an External App or Website for incoming calls feature launches itself. It would be nice to have the option that for internal RC calls to not have that launch
7 votes -
Ability to search on sites under paging groups-devices to recieve
Currently under phone system- groups- paging only select a paging group and go to paging details.If you click on Devices to recieve page and drop down sites there is no search barhoweverIf you go to Users allowed to page and sites the search bar is present
7 votes -
Show the time along with the date of the missed call and voicemail.
i would like to know what time of day i've missed the call or received the voicemail.
7 votes -
Display Desktop Notification Until Acknowledged
We would like to be able to set desktop notifications to display until acknowledged, so that we do not miss any notifications for incoming messages, missed calls, or voicemails. At this point in time, the Windows notification settings dictate how long the message window is displayed, with a max time of 5 minutes, which still can easily get missed.
7 votes -
Caller ID on Presence Buttons
In an executive, assistant scenario, we would like the ability to view the caller ID of calls that are incoming or active on a monitored line or presence key.
7 votes -
Grouping Contacts within RingCentral App
There needs to be an option to group contacts within the RingCentral app. This allows users to send specified texts to the contacts in the group, instead of just creating a group text. The groups can be labeled to better organize the conversations.
7 votes -
Include the voicemail greeting to automatic call recording or the voicemail left
. We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeting that the caller heard to be included on it.
7 votes -
Utilize the intercom feature without having to dial user extension
We would like to have the ability to press "Intercom" then press a user extension rather than having to look for and dial the recipients extension.
7 votes -
Call duration warning notifications
Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.
7 votes -
Ability to hide auto receptionist and company numbers from the "call from" drop down
Customer wants to be able to hide the IVR menu numbers and company numbers from the "call from" drop down for certain employees when they are placing a call. The reason for this is that some of their IVRs are intended as hotlines for specific end clients and they have had some instances where an employee will select the an IVR menu number as their caller ID and they then have customer x calling back on customer y's hotline number, ultimately causing confusion. Overall the customer has requested that we provide a feature where they limit the "call from" drop…
7 votes -
Saving contact calls in one master account
When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its for and to pick up. Another way is if one person on the team saves and then its pushed to other team members automatically.
7 votes -
contact number should show on the email notification even if the call comes from the IVR
Even if the calls routed to the IVR and go directly to the voicemail of a user extension, the voicemail email notification should still show the contact name of the caller if its save on their company contact list
7 votes -
Folders for the "Text" or SMS messaging tab on the Ring Central Desktop App
Hello! I text/sms people on a daily basis for my job. Sorting through the long list or searching in the search tab can be quite tedious.The feature is already in the "Message" tab. In the Message tab you're able to create a new folder (see Ring1 image or click me), name it whatever you want, move it up and down the list as you please, color code it to your liking and add things in it. That would be such an amazing feature to have on the SMS/Text tab. Right now it's just a long list of text threads (see…
7 votes -
Please add the caller id name to the active park location buttons on a phone.
Park location users would be able to see who is parked at that location
7 votes -
Presence "Leave Empty" Option Does Nothing
Hello, when trying to organize busy lamps on our desk phones (VVX450). We would like to leave some empty spaces. For example, we want the busy lamps to appear only on the expansion module and not on the display within the 12 buttons. When I click save, 2 options appear to either leave the empty spaces, or collapse the list. I select Leave Empty, but the list collapses anyway. Can you either fix this or remove the unnecessary step to click either option. It appears to be a flaw in the programming.
7 votes -
block the faxing on the main number.
Customer would like to block the fax message on the main number but not including SMS and calls.
7 votes -
Set Outgoing Caller ID for all numbers on assignment
Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainline. It would be great to have all Outgoing Caller IDs set at once to save them having to update 9 different boxes.
7 votes -
Share MAC audio in the RingCentral Video Meeting
Need to share MAC audio in the RingCentral Video Meeting. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.
7 votes -
Have RingCentral App automatically remove SMS conversations when a user Opts Out
Under the new TCR, users are able to opt out of SMS conversations. The RingCentral App should have automation in place to remove or not allow the RingCentral user to responde to that conversation.
7 votes
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