12130 results found
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Ability to login on the app for a Call Queue extension
It would be great if we have the ability to login a call queue extension on the RingCentral app.
6 votes -
Wants to see the dial pad in the center of the screen
The user desires to have the dial pad displayed in the center of the screen, rather than having to click on the dial pad icon located in the upper right corner. Downgrading the app to the previous version is not a viable solution, as it will automatically upgrade to the new version after a few months.
6 votes -
Add "case portal" tab or link in support site
It will be better to add case portal tab on the support site for easier navigation.
6 votes -
Call queue functionality
Ability for callers to either wait for a call queue rep or leave a voicemail directly with that call queue.
6 votes -
Disable or Restrict Access to RingCentral Web App
Disable or Restrict Access to RingCentral Web App
6 votes -
Automatic Outbound Caller ID
Asking for a dialer that automatically changes the outbound caller id depending on the area code they will be dialing.
6 votes -
To have an option to Play an Announcement if calls are not answered on Limited Extensions
To have an option to Play an Announcement if calls are not answered on Limited Extensions
6 votes -
SMS reports for individual users total SMS sent inbound and outbound
I need assistance running a report. I need a report showing SMS usage by user for the last 90 days, for all users on my account it must be for individual users I am really looking for a view showing all users on the account, and the number of times they have used SMS and I want to remove users who have no activity
6 votes -
IVR key press
If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.
6 votes -
Allow the import and export of key assignments in Key Templates.
Key Templates are very tedious to develop. Even more tedious is when you need to duplicate a phone template or update a large number of entries, such as with a sidecar, or creating a duplicate template on a different piece of hardware. (eg going from the Mitel 6940 to 6940W phones requires all new templates)
Request is to have a CSV Export of Key Templates details that can act as in import to either update existing templates, or create new Key templates.
Import and Export to CSV is a HUGE Timesaver on every feature set that has a large data…
6 votes -
The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.
When the agent calls from a deskphone, the RingCentral App status should turn to red even though the all is still ringing. Currently, it only turns red if the call is connected.
6 votes -
call park on shared lines
ability to park calls on shared lines or even not a part of a shared line
6 votes -
RingEX Mobile app needs to work with Android Auto for calls.
RingEX for mobile needs to fully support audio for calls as a minimum, but also allow audio for meetings. Currently, users have to access the mobile handset to make or answer calls, or even see the details of a call. This means use of the app does not comply with UK law.
Teams, Zoom phone, etc can already do this.
Ring Central also have a blog post which says the following:RingCentral is compatible with both Apple CarPlay and Android Auto so you can place calls and join meetings (audio only) while staying focused on the road.
https://www.ringcentral.com/us/en/blog/5-phone-hacks-every-ringcentral-user-should-know-about/
This statement…
6 votes -
Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number
The customer has an emergency alert system that triggers using an extension, such as 5304, which activates the alert on device 8180. After transitioning from Mitel to RingCentral, the manual SIP provisioning information requires the "username" field to be entered into the 8180's extension field. The emergency alert system depends on this extension to trigger correctly. Currently, this setup is not functioning as needed because the "username" field from RingCentral's manual SIP settings is tied to the phone number, not the extension number. The customer requests a feature that allows the "username" field to be used as the extension number.
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6 votes -
dial-pad tone
i want to remove the sound when I am dialing a number on my ringcentral application.
6 votes -
call recording announcement to play even before connecting the call to the dialed number
Call recording announcement to play even before connecting the call to the dialed number
6 votes -
Remove Yealink voicemail notification for fax
Whenever I received faxes, I also received voicemail notifications on my yealink device. And if I delete it, it will also delete the fax attached to the email notification I received.
6 votes -
Missed Call Notificaton
Remove the missed call notification when a call comes into a user when they are using a custom answering rule. When the custom answering rule is forwarded to another extension, the call logs show a missed call. Please remove this functionality.
6 votes -
Allow us to update geographical location on caller ID
When I chose my number, I didn't realize it was tied to a geographical location that does not match our actual location. We would like to update this, but are currently unable to do so.
6 votes -
DTMF tones BT Cloud
DTMF tones BT Cloud
Would like the ability to add pauses and DTMF tones within BT.6 votes
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