13289 results found
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Restrict Outbound Calls | Only Allow Outbound Calls to Assigned Numbers
Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricted. This allows the account to have more control over the numbers that can be called by their users making sure that called numbers are only company allowed.
7 votes -
Block All incoming International calls in bulk option
The customer wants to have a feature wherein they can block instantly all international numbers without manually entering the country code.
7 votes -
calendar for holidays
It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
7 votes -
Allow Outbound Caller to Play a Recorded Message When Leaving a Voice Mail
My Customer Service Agents frequently call customers to remind them of things like their payment is due, policy is about to cancel, etc. They currently have to verbally read a script if they reach a customer's voice mail. It gets repetitive so they would like to be able to record about a half-dozen messages, and be able to play those instead of speaking.
7 votes -
Video Call between Polycom CCX 700 and Polycom VVX 601
-This would allow clients to use the video call feature for the phones-This would encourage purchase of the newer Polycom models
7 votes -
Reports to generate the caller id number set up for all users
Wants to have an available reports that will show the caller id number set up for all users
7 votes -
Block a range of phone numbers
I am receiving 6-8 spam calls each day from a particular range of numbers. The numbers have the same area code and first four digits, but the last 3 digits vary. I cannot effectively manage 1000 (or more) numbers in my block list.The suggested solution is to allow a user or admin to block a range of numbers, e.g.,+1 (999) 555-7would block any number in the range (999) 555-7000 through (999) 555-7999.The wildcard digits do not have to be at the end of the number: to block a particular exchange (to use the old POTS terminology) from any US…
7 votes -
Display Corporate Directory as a List Instead of Having to Search
I feel this would be useful for us as we are a small company and having to search for a person just seems like an extra step for us.
7 votes -
Show Limited Extensions in Contacts
We have users on wifi phones (Spectralink 8440) connected to RingCentral. This is accomplished through manual provisioning. These are limited extension users, and they do not appear in any Contact list whatsoever in the RingCentral app. The only place you can search for them is by opening the dial pad, and searching from there. They aren't in Contact lists at all, and they can be searched using the central search box at the top of the app.
7 votes -
Automatically Update Presence After Computer is Locked
It would be nice for Ring Central to be able to recognize when a user has locked their computer and update their presence to "Idle" or something similar, noting that the user is briefly away from their desk. Our policy is to lock your system when not in use, so if somebody locks their system and walks away to help somebody with something, it would be nice for Ring to reflect that the user is not available/idle/away, so that they're not still receiving calls, appearing to be available. Otherwise, users have to remember to change this every time they step…
7 votes -
Avaya Crisis Mode for RingCentral System
Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
7 votes -
ability to create Analytics reports for a specific call queue
ability to create Analytics reports for a specific call queue
7 votes -
ability to create template for updating presence key - cisco phones
ability to create a template for updating presence key - cisco phones
7 votes -
notification sound in call queue group for incoming call while everyone's busy
notification sound in call queue group for incoming call while everyone's busy
7 votes -
have the fax subject line appear in the FAILED fax transmission receipt
Is there a way that we can have the fax subject line appear in the FAILED fax transmission receipt ? Reason being, when we receive the failed to transmit receipts, it only indicates the time sent, which is not the exact same time of the email showing in the sent box. Sometimes, we are sending multiple faxes during that 1 minute and sometimes to the exact same fax number, however, only 1 fax will fail. There is no clear way to identify which fax has failed. Whilst the actual transmission receipt, does show the fax number sent to, many are…
7 votes -
want to be notified when text is undelivered ,through an icon
Background: Notifications for Undelivered SMSProblem: Customer is not getting a notifications on the main screen for undelivered SMSSteps to Reproduce:1. Launch O@H Desktop app2. Send SMS (Example: 7016535315)Actual Behavior: He needs to open the SMS thread in order to check if the SMS is sent or notExpected Behavior: He wants to get notification pop up on the main screen of the app or PC for any undelivered SMSAdditional Info:- For Tier 3 escalation as a FEATURE REQUEST
7 votes -
Recovery or Holding of Deleted Extensions and Data
Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the user should have a waiting period before being permanently deleted from the system.
7 votes -
Add Home Screen with Favorites or HUD to Android and iOS app
currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them.Adding a Home Screen or even the HUD from the desktop app would allow me to call my most commonly contacted people without taking the extra steps of finding them.
7 votes -
Add captions for phonecall
Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology
7 votes -
Automatically Remove Users from Queue when "Away/Offline/Invisible"
If a user leaves the office and is away from their desk, they'll still rotate within the call queue. Invisible users should be treated the same as "do not disturb", so that if a user leaves for an extended period of time without disabling "queue calls", they won't negatively disrupt/impact the queue.
7 votes
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