12171 results found
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HUD on Desk Phone
It would be nice to see who other users on our phone system are talking to on the desk phone.
4 votes -
Print to Ringcentral with new app
We need to enable again the Print to Ringcentral with the new RingCentral app
4 votes -
Ability to disable DND feature through Admin Portal on phones used in common areas
The ability to completely disable DND features on phones that are used in Lobby areas, or other areas worked by multiple people, would be very helpful. We have found that the DND button will be pressed/bumped by accident on one of these high priority phones, and since it isn't tied to a specific user, it can sometimes be difficult to track down the issue. Not to mention that while the issue is being looked into, communications are being prevented by DND. By allowing this feature to be enable/disabled completely through the Admin Portal, these issues could be avoided.
4 votes -
Actually decline the call when a person selects 2 for decline
It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.
4 votes -
Enable iMac contacts to sync with Ring Central Desktop App.
Enable iMac contacts to sync with Ring Central Desktop App.
4 votes -
Integration with the FreshWorks suite such as FreshService, FreshSales or FreshDesk
Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.
4 votes -
Ability to customize the dial pad size
The most current version of the RC App (22.1.31.106750) has shrunk the dial pad to about half of it's normal size. This makes it difficult to dial out or read the keypad. The recommendation is a setting that allows you to adjust the size of the dial pad based on the individual user's current need.
4 votes -
Send fax using the fax contact list
When I add a contact list on my RC app there's an option to add a business number and fax number. When I tried to send a fax and select the contact on my list it shows the business number instead of the fax number.
4 votes -
Date stamp / Time stamp viewable on TEXT list
In prior version, you were able to see the date / time stamp along with the body of the text in a list format without having to hover over or click into every text. This makes it difficult to find communications. Please give an option as to how to view messages so we see more than just a list of contact names. We should be able to expand this view to see more information (i.e.: date, time, company name, phone number, body of text).
4 votes -
Mask number for SMS
I want my clients to only see my mobile number for all calls and text / sms messages sent from my ringcentral account. I want to mask my RingCentral number with my mobile number for both calls and text/sms message.
4 votes -
Customize the time for Auto-answer
We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers grabs the call. Having a customizable time would let us know there's a call coming in and then answer it promptly.
4 votes -
Different Ringtone for Transfers
Our parts manager isn't able to distinguish between inbound phone calls and direct transfer phone calls.
4 votes -
Press zero to repeat company greeting
Press zero to repeat the company greetingAs of the moment when you press Zero after the company greeting it only routes you to the operator extensionZero dialing is only working when you're on a user/group greeting
4 votes -
for RC App to have the mark as all read feature like on the RC phone app
for RC App to have the mark as all read feature like on the RC phone app
4 votes -
Save/Backup & Restore IVR Settings
To be able to save/backup a current IVR settings before making changes and to be able to restore it when needed through IVR Editor.
4 votes -
Answer from Android Smartwatch
If it is supposed to work I don't see the option for every call.
4 votes -
Have an option to set the primary number(main) to either voice only
Please add an option to change the number type of the main number to voice onlyOn default, it is set to voice and fax
4 votes -
Updating Music on hold for Call Queues
There just has to be a better way to manage and update the MOH that plays for the call queues. We have over 200 call queues and it is a royal pain to update each call queue for an upcoming holiday and then again after the holiday. It takes hours! It would be nice if you could create MOH sources (at minimum of up to 30) and then you just point to that source for the MOH you want applied. We have over 12 different divisions in our business, that is 12 different MOH productions. Please consider this so I…
4 votes -
Continuous ring for user call handling
Would like to have option for continuous ring for the user call handling instead of looping the call back and fort just to make sure the number rings until someone picks it up
4 votes -
park location music configured to match hold music
We are able to log in to the admin portal and edit/customize our hold music anytime, but I cannot access the ability to edit/customize our park music. I would like them to be configured to be identical so it feels more uniform to our clients.
4 votes
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