12167 results found
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Missed call notifications should sync between desk phone and apps
We have different phone groups. When the phone rings and one member of the group picks up the phone, the other members of the group receive missed call notifications. They should not receive the notification unless all members do not pick up the phone. When a user's phone rings, their mobile or PC app also rings. If they pick up the phone on their desk phone, then the app on their mobile phone or PC shows a missed call. If they pick up the phone on their mobile phone or PC , then the desk phone shows a missed call…
4 votes -
Disable file sharing by default
Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one of you are going to get hit with a major fine or data breach! If you are going to allow any kind of file sharing from your unified business platform there needs to be some kind of content exemption rules that can be put in play.
4 votes -
Be able to reassign a task to a different team
When I make a task just for myself, but later on I decide that it should be delegated, it's stuck in my own "team". I would like to be able to reassign it to some other team.
4 votes -
Set a Default Caller ID Based on Contact
We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our other company number. I'd love to put a default caller ID or "from" number based on the contact so every time we call or text that contact the caller ID is associated with the number we set and we don't create confusion by responding from a different number.
4 votes -
Rules Shortcuts
I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mobile app. A Rules shortcut tab that showed ALL your rules so you could turn them on quickly.
4 votes -
Add queue category to recents menu(call log)
Add queue category to recents menu(call log)
4 votes -
Simultaneous Ringing in Queues
We desperately need the ability to have multiple queues and as a call makes it way through those queues that the queues the call had passed continues to ring as it adds the second queue then the third queue. I assume this isnt an option based on conversation and research.
4 votes -
To have the ability to have no Voice Mail on a call Queue line
We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and how often. We do not want VM for these call Queue's, we are trying to get our customers to email instead and my recording even states to send email.
4 votes -
Call Queue Lineup
Urgently requesting a feature in which we can view all incoming calls within our queue at once. A "Call lineup" of sorts where all the calls that are awaiting pickup are listed so we know how many more calls need to be answered within a specific time-frame. There is no feature in the app to do this, and even within the admin portal, there still is no way to view how many incoming calls are happening simultaneously.
4 votes -
Fix Custom Rule Issue for Call Queue Members
Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…
4 votes -
Call forwarding using star codes
be able to forward calls automatically by dialing star codes on deskphone
4 votes -
Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes
Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message.Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waiting. We will be with you momentarily".What would be an amazing feature addition would be if a queue could have a collection of "Interrupt Messages" that could be configured to be played either sequentially or randomly at each interrupt period.Example Scenario:Hold music is playing.Interrupt Message comes on: "Did you know that we have a blue light special on widgets? Ask…
4 votes -
Copy/Paste Messages does not work well
Lots of blank lines, can only copy/paste Messages 1 screen at a time vs. selecting multiple consecutive lines for a longer conversation with someone, etc.
4 votes -
# Outbound Connected calls KPI
For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).
4 votes -
Auto Response for Disable SMS
Hi TeamPlease include a auto response for SMS disable that the SMS is not working for faield for clients SMS
4 votes -
Status to be displayed on APP when app is in the task bar (similar to teams)
We would like to see the status (busy/DND etc.) to be viewable from the "R" application when it is on your task bar. This way you do not have to open the app to see what status you are - This would prompt people in remembering they went on DND - as it would have a red circle of something similar highlighted.Teams has this function so something similar to teams would be ideal.
4 votes -
Call Queue Status Unavailable while 'In a meeting'
I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a feature request for this.
4 votes -
Unread notification should specify type
when you see the number bubble for new/unread there is no further indication that it could be a text message or other message type other than missed call/voicemail. It would be nice to show new/unread for all types by default or at minimum show an indicator number next to each message type so we don’t have to guess.
4 votes -
Allow all posts to be deleted from a 'Team' in the RC client
CurrentlyYou can create any number of 'Teams' (chat channels) but if you want to delete posts from those chats you have to manually delete each post one-by-one.ProposedCan we have a facility where the administrator of a 'Team' channel can delete all posts and contents of a channel in one step. We would have an option to delete every post, file / attachment or pinned item' in a channel whilst keeping the channel and it's members.Optionally a system were we could multi-select items from the channel and then press 'Delete' would be ideal.MotivationIn some of my Teams we want to remove…
4 votes -
Text confirmation for 2FA/MFA - Multifactor Authentication
Due to high pfishing and maliscious attacks with email, we would like to be able to receive MFA authentication via SMA/Text messaging like other major apps. It is much faster, and easier to accomodate if you are already on a phone call, or dont have access to email at the moment. For desktop and Chrome app please. Or Mobile if applies.
4 votes
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