13289 results found
-
Attachment to show on failed fax - application.
It would be best if the attachments also show when the fax fails when sent via the app. It seems to just work when sending faxes via the admin portal.
5 votes -
Enabling HOLD once you hit the TRANSFER button on the mobile app
It would be useful if HOLD was enabled automatically when you hit the TRANSFER button on the mobile app. Right now, hitting the transfer button only brings up the directory, but the caller can still hear background noises while the user is trying to find the person to transfer the call to.
5 votes -
Schedule changes to Call Queue membership
When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable person). Then set a schedule to switch it back when that person returns. The way it is now, even when I know ahead of time that these changes need to be made, I have to wait until the right time to make those changes otherwise it would be all wrong.if I tried to…
5 votes -
Custom rule that can be applied to all the numbers on the account with one click
I have multiple numbers on the account including digital line, auto receptionist and direct number
I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the account without assigning a template for each and every extension or to create a custom rule for each extensions5 votes -
Capability to include IVR menus on ACR
RingCentral customers are now looking to include calls going to IVR menus included in ACRThis will help them manage all calls when doing employee audit.
5 votes -
one button to page group
Currently, to page the office, you hit the page option, wait for the prompt asking for a page group, hit the keys for the page group, wait for it to dial then initiate the page.There should be a short key command for the page option. Hit the page button and all users in the page group would be activated.It would also be helpful to have the option as a soft key regardless of idle or on the phone.
5 votes -
User Status Visibility when Messaging is Turned Off in the RC App
Whether or not the Messaging is turned on, the users/members' statuses should still reflect for others to know if the person is busy or on a call or not as a hint so you do not have to disturb the person if they are in the middle of something important.
5 votes -
Inbound Calls Performance Reporting - Allow different view of data
Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the reporting is not accurate for our users performance. Future Solution: Allow a different view of the data. Capture the data for total call times even in the instance of call transfers. Instead of capturing a one to one for the inbound calls and FIRST user who answers. Allow a view that shows it broken down by the users and…
5 votes -
Gather Firmware files for the desk phones
Customer is looking for an option on our end to access and get firmware information for the desk phones without accessing the devices
5 votes -
Limited access on the RC app to a specific user
Limited access on the RC app to a specific user
5 votes -
Custom modification of extension permissions in Admin Portal
Creating a custom role for permission sets to start as a base is painstaking if an Admin only needs to change a minor permission on a user's permission set. Especially if it is only for one user and is not something that you need a custom role template created for that may not be applied to multiple users. Maybe a modify button under roles/permissions that offers an option to select or deselect individual permissions and Include the functionality of permission dependancies. This would be an awesome addition that would reduce the time it takes to modify extension permissions and would…
5 votes -
Bulk Deletion & Syncing from App to Phone
We would like to request the option to bulk delete voicemails, texts, call recordings, faxes etc.. and for them to sync with the phone from the app to the phone when bulk deleting.
5 votes -
Add a button in RingCentral to launch an external URL
We would like to :add a custom button in the Dialerbe able to select the option "on click of button" to launch an external url using that button
5 votes -
Add hyperlinks to RingCentral Technical Support case follow-up emails that link to case
Tech support case status emails do not contain any hyperlinks to the case itself or the support home page - I must open a browser and manually login from there - It would be helpful to have a direct link to either the case itself or at least the Ring Central Support home page. This is already a feature in the Web Support Portal email updates.
5 votes -
There should be a way to globally turn off email notifications for emails and other aspects.
In case their is a phishing campaign and we need to temporarily halt email notifications without having to go through hundreds of users individually.
5 votes -
RC App Video quality Monitoring/Controls
- Addition of RCV/RCM Host Setting to set maximum FPS, resolution quality on screen sharing and video calls to adjust for network latency/lag. 2. In progress meeting control slider to adjust FPS and resolution on the fly. 3. FPS & resolution monitor in addition to network stats monitor during meetings. 4. Debug log download option for troubleshooting that pops up after the meeting satisfaction stars pop up appears, when selecting 3 or 4 stars. These would assist in User, Customer IT, and RC Support troubleshooting and meeting in progress adjustments.
5 votes -
Customer wallpaper on Mitel 6900 series phone
Please find away to allow custom wallpapers to be applied to the 6900 series Mitel branded phones.
5 votes -
Call Screening Audio Prompt
Customer has call screening activated but he wants to hear a recording which will tell him what his customers' concerns are before he answers the calls.
5 votes -
Add Ability to Sort by Unanswered Calls
Please add the ability to sort the phone voicemail list so that unheard messages are at the top. The small dot is very easy to miss when scrolling.
5 votes -
An option in the application to separate the logs of the hotdeskphone log in vs to the regular in bound and outbound call
the main user extension keeps receiving a notification or logs in his application everytime someone will log in to their hotdeskphone, he wants a way to not received it in his application logs
5 votes
- Don't see your idea?