13289 results found
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4 votes
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Display Call Recordings and Transcripts in ACE for Internally Transferred Calls
Feature Request Summary:
Enable call recordings and transcripts to be accessible in ACE for internally transferred calls.Current Behavior:
For internally transferred calls, call recordings are visible in the call logs on the Service Web but are not available in ACE. The corresponding call transcripts are also unavailable in ACE.Expected Behavior:
Call recordings and their corresponding transcripts should be accessible in ACE for internally transferred calls, consistent with their availability in the Service Web call logs.Business Impact:
The unavailability of call recordings and transcripts in ACE limits users’ ability to review conversations, investigate call-related issues, and access call…4 votes -
AI Receptionist: add controls for acknowledgment filler and interruption handling
We use a RingCentral AI Receptionist for our salon business. Two response behaviors are currently fixed with no admin control, and both affect caller experience:
1. Acknowledgment filler — before every answer, the receptionist speaks a filler line ("All right, I'll look into that," "Got it, noted"). Please add a setting to disable acknowledgment responses so the receptionist answers directly, or a custom-instructions field where admins can set response style.
2. Interruption handling — there are no settings for caller interruptions: no enable/disable, no sensitivity, and no choice of what the receptionist does after being cut off (resume vs. drop…4 votes -
Ability to exclude users from default company teams based on site assignment or turn off auto-join for account-wide
Currently, when new RingCentral extensions/users are provisioned, they are automatically added to the primary account-wide default message team (e.g., "JTeam").
Admins—including Super Admins—currently have no way to:
Prevent users from automatically joining the default group based on their assigned site location (e.g., Maverick Medical).
Manually remove users from this default group once they are added.
Delete or convert the account-wide default group into a restricted/site-specific team.
For multi-site organizations, this creates unwanted group clutter, cross-site messaging noise, and potential data/communication privacy concerns across different locations.
Proposed Solution
Provide Admins with control over auto-joining default teams under Admin Portal Settings /…4 votes -
Custom Rule : Redirect Internal Calls
The user would like to have a separate call-routing configuration for internal calls to a specific user extension. The goal is to use the same direct line while bypassing the existing ring settings, so that internal calls will ring directly on the designated extension user’s desk phone without following the current ring group or call-routing settings.
4 votes -
RingCentral AI Assistant / Bot Integration for Microsoft Teams Meetings (Auto-Join & Post-Call Summaries)
The customer schedules and attends meetings natively within Microsoft Teams. Although RingCentral is integrated with their environment, RingCentral's AI meeting assistant and transcription/summary features currently apply natively to RingCentral Video meetings. The customer wants an AI bot that can automatically join third-party meetings (specifically Microsoft Teams), record/transcribe the conversation, and deliver an AI-generated post-call summary and action items directly to their RingCentral account or email.
4 votes -
Getting on-hold calls from other user
Getting on-hold calls from other user using desk phone without using shared lines or call park.
4 votes -
Add field to the user settings template for the display phone number option under home screen label in the phone configuration section
Add field to the user settings template for the display phone number option under home screen label in the phone configuration section. Currently adding the display phone number needs to be done on each phone one at a time.
4 votes -
Option for Dedicated Call Monitoring Extension / Bypassing Presence and Direct Extension Dialing Limitations
Currently, call monitoring (barge, whisper, listen) relies heavily on either HUD/Presence key configurations on desk phones or DTMF star codes (*80). When a call is answered via call overflow, forwarding rules, or secondary extensions, attempting to monitor a user by pressing their Presence key or dialing their direct extension often fails—instead, the desk phone simply initiates a direct call to the target extension.
This causes significant confusion and frustration for supervisors and managers who expect to monitor active calls directly without triggering an unwanted outbound phone call to the agent.
4 votes -
The ability to delete the system generated dashboard in Analytics
the ability to delete or remove the default dashboard in Analytics
4 votes -
Bulk Export Capability for User Outbound Caller IDs in Admin Portal
While there is currently an option in the Admin Portal to download a general list of phone numbers on the account, this existing export is insufficient. It does not indicate which of those numbers are actually mapped, available, or used as an Outbound Caller ID by specific users.
Currently, the only way an admin can see a user's available Outbound Caller IDs is by navigating into individual user profiles and manually checking the Caller ID dropdown menu. There is no functionality to pull this relationship data in bulk across the company. For organizations managing multiple users, manually checking these individual…
4 votes -
Remote Access Limitation
Please provide the option allowing to initiate Remote Control Access in a meeting with more than 5 participants.
4 votes -
Ability to us AU Regional format and Home Area Code for Canda Account or US Account
Could we add support for configuring the AU regional format and Home Area Code for both Canada and US accounts when creating Site Extension
4 votes -
Email notification when a call is missed from call queue
Option to receive email notifications for missed call queue calls, similar to call queue voicemails.
4 votes -
Marketing Call Identification and Blocking
To allow the system to automatically identify incoming marketing calls while continuing to allow normal calls to come through.
Once a call is identified as a marketing call, the system should provide an option to automatically block or decline the call, preventing the user from receiving unwanted marketing calls while ensuring legitimate calls are not affected.4 votes -
Add a "Contacts" Filter to the Text Tab Search Option
Please add a filter directly to the text tab search option that allows users to prioritize "Contacts."
Current Behavior: Right now, when using the search feature within the text tab, the system prioritizes searching "Text Conversations" rather than "Company Contacts." For example, if a user searches for a contact named "222," the search results pull up historical text messages containing "222" instead of simply displaying the actual contact profile.
Additionally, when a user selects a contact from this search, the system should automatically open the text thread and roll up to the most recent message sent/received. Since the user is…
4 votes -
Map Actual User as Author when Server-Side Logging is Enabled for Bullhorn
At the moment, if the server side call logging is enabled, it will log the call on behalf of the admin credential who enabled the feature. Because of this expected behavior, the "Author" field in the Bullhorn activity logs defaults to the Admin account (e.g., RingCentral Admin) rather than the actual user who initiated or received the call, even when the user manually selects which candidate profile to log the call against.
It will be better if the integration could map and display the actual user's name in the "Author" field in Bullhorn while keeping Server-Side Call Logging enabled. This…
4 votes -
Allow Call Forwarding to Any External Number (Mexico)
Product Area: PSTN Routing / Carrier Setup
Problem
When using Mexican Toll-Free (ITFS) numbers, users cannot forward calls to an external number unless that destination number is provided by Telefónica.Why it happens: ITFS traffic comes in through our NGN connection, but outbound forwarding uses our SIP Trunk connection—where Telefónica blocks non-Telefónica destination numbers.
Impact: Customers switching from legacy systems (like Avaya) expect to forward calls to any phone number. This restriction creates friction and risks lost deals during migration.
Requested Solution
Update our PSTN routing so Mexican Toll-Free calls can be forwarded to any external destination number, regardless of…4 votes -
Call Waiting Availability for Shared Lines
The ability to have a 'Call waiting" feature for Shared Lines extensions.
The Call Waiting feature for Shared Lines extensions would be needed to ensure that users do not miss incoming calls when the shared line is already being used.
Why it is needed:
Allows a second incoming call to be received while the shared line is already on another call.
Prevents callers from immediately receiving a busy signal or being unable to reach the team.
Gives the user the option to place the current call on hold and answer the incoming call.
Improves call handling for teams that share…4 votes -
RingEX for Salesforce does not automatically handle the Lead-to-Person Account conversion transition
We wanted to have an options to automatically logs all of the Calls and Text to the persons accounts. Auto-linking works as expected while records are Leads, but stops after Lead conversion to Person Account.
4 votes
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