12179 results found
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Export Call Queue Tree
Ability to have an option to export or download the call queue tree set up like IVR.
3 votes -
Segmentation of External Shared Contacts from Internal "Company" Directory
A feature is requested to separate externally shared contacts, such as vendors, clients, and partners, from the internal Company directory. Currently, all shared contacts appear alongside employees, creating clutter and making it difficult to quickly locate internal staff. The enhancement could include a dedicated Shared Contacts directory or customizable contact categories to improve organization, usability, and efficiency.
3 votes -
Add 35s and 40s Ring Duration Increments for Call Queues
Request to enable specific timing intervals of 35 and 40 seconds within the "Wait time in queue" configuration. This is a business requirement for the Director of Patient Services to provide more granular control over call routing and escalation logic for center queues.
3 votes -
Renaming an existing Group SMS
The ability to rename an existing group SMS. They cannot rename an existing Group SMS since they have exceeded the Group SMS limit of 30.
3 votes -
Feature Request: Real-Time Queue Visibility in RingEX Desktop App
Dear Product Team,
We would like to formally submit a feature request for RingEX.
Currently, agents using the RingCentral desktop application do not have visibility into the number of callers waiting in the queues to which they are assigned. This limitation impacts operational awareness, staffing responsiveness, and overall service level management.
We request the introduction of a feature that allows agents to view real-time queue statistics, specifically the number of callers waiting per assigned queue. This functionality could be delivered through any of the following options:
A built-in real-time queue display within the RingCentral desktop application (enabled via permission or…
3 votes -
Caller ID
(RingCentral Multi-Site Caller ID Display Enhancement Request)
For a multi-site account, please implement a way to have the RingCentral site caller ID number display on the first line and the caller's caller ID display on the second line, instead of the site caller ID and caller's ID displaying on one line.
If possible, have the caller's phone number display on the third line.3 votes -
Add PO Field to Admin portal for purchases made via portal
When purchasing phones, etc. via the Admin portal, the suggestion is that Ring Central adds a field to allow a customer to input a Purchase Order that would then be tied to that purchase on the resulting invoice.
3 votes -
RingCentral app access restriction by geolocation
We would like to have the option to block users from accessing RingCentral outside the office network.
3 votes -
Make the Status field work
Make the Status (Presence) work. It never has.
If someone isn't running the Windows app, they show offline, even if they have a desk phone and/or the smartphone app.
If someone has the Windows app running, they will show available, even if it is outside their work hours and you have no hope of reaching them.
If someone shuts down their computer to go home at the end of the day, they will show offline, rather than unavailable because the status doesn't have any regard for work hours.
If someone is inside their work hours and have a desk phone…
3 votes -
Disable Dial by Extension
We need the capability to disable Dial-by-Extension so that the call will strictly follow the extension set for it.
3 votes -
AI Notes on Call Queue Calls
AI Notes should be enabled for call queue calls. Received call queue calls should be transcribed by AI.
3 votes -
Visibility for returned devices and numbers
Client needs help with the service portal to locate numbers and devices they returned
3 votes -
Request to Extend Fax Storage Period Over 30 Days
Customer is requesting to extend fax storage on the server beyond the default 30-day retention period.
3 votes -
DTMF Feature Codes (Star Codes) in RingCentral Desktop & Mobile Apps
Add support for DTMF feature codes (star codes) within the RingCentral desktop and mobile apps to allow users to perform common call-control actions directly from the keypad, without navigating the GUI.
3 votes -
Mapping for RC email different from the UPN or the Email in Entra | SSO
At present, the registered RingCentral email must match either the UPN or the email address in Entra for users to successfully sign in via SSO.
It would be beneficial to have an option to map the RingCentral email to a value other than the UPN or primary email in Entra.
3 votes -
AI transcription for BT
The BT application should include an AI-powered call transcription feature that enables customers to automatically convert voice conversations into written text. This functionality will allow users to view a complete and accurate transcript of each call directly within the application after the call has ended.
3 votes -
Include Hot Desk Login/Logout Events in Audit Trail
Currently, login and logout events on Hot Desk phones are not captured in the Admin Portal’s Audit Trail. Adding these events would significantly enhance monitoring, troubleshooting, and compliance tracking.
We recommend logging Hot Desk login and logout activities with complete details, including:
• Date and time of the event
• User information (e.g., extension or user ID)
• Hot Desk phone/device information
Making this data available in the Audit Trail would provide administrators with greater visibility and a more comprehensive audit history of Hot Desk usage.
3 votes -
user call notes identifier in notification
Call notes notification of the users is being sent to a specific email address. Wants to have an identifier as to which user the notification is coming from.
3 votes -
SMS Message Log from a direct phone line
The customer requested a feature wherein they can recover or see text messages from a direct phone line on the Ring EX-platform. They can see that there is an SMS Log in the "Analytics and Logs", but it does not display the contents/messages.
3 votes -
Allow administrators to delete a RingOut number directly from the Admin Portal (Service Web).
Currently, administrators cannot delete or edit a RingOut number once it has been added. Even though the number is no longer available or editable in the RingCentral app, it still appears as an option in the Admin Portal/Service web
3 votes
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