13289 results found
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Ability to listen to voicemail while there is a cloud forwarding from their main RC number.
Wanted to have the options to listen to the voicemail while there is a cloud forwarding from their main RC number.
- Dialed main number > *86 - No option to put the pin of the ext. Calls are forwarding to Contact Center IVR.4 votes -
option for Admin to disable users access to stop call recording
option for Admin to disable users access to stop call recording in desktop and mobile app. "my agents sometimes click on off button and stop recordings".
4 votes -
Deleting Site should also delete the extensions, IVRs, queues, cost centers, etc.
To have the option to delete extensions, IVRs, queues, cost centers, etc. once the site has been deleted.
4 votes -
RingCentral Pulse for Microsfot Teams
Create RingCentral Pulse for Microsfot Teams. Currently there is only the option for the pulse alerts to appear in RingEX & Pulse would benefit more customers if we had different end point options for customers to choose from.
4 votes -
Send SMS option in the active call dialpad
there should be a send sms option in active dialpad so that the operator can send sms to the customer while on call with them instead of copying the number and sending a new sms from text tab.
Use case: share quotes sms while on call with the customer so that they can take informed decision.
4 votes -
Assisted provisioning for the 2nd Line in ATA devices
To enable assisted provisioning for ATA devices, the second line needs to be configured accordingly.
4 votes -
Super admin Role on the Account are capable of Data export / Message Data Export
Super admin Role on the Account are capable of Data export / Message Data Export
4 votes -
Block credit card information via SMS
DLP to identify and block credit card information from being send via SMS
4 votes -
call history on the app will be searchable without scrolling all the way
call history on the app will be searchable without scrolling all the way
4 votes -
Company Cloud Recording File List
currently, Under Role permissions, the Meeting section has the option "Company Cloud Recording File List". We would like to allow Site admins to view Meeting cloud recording file list for their sites only. Currently, turning on "Company Cloud Recording File List" allows site admins to see the list for the entire company. Please change this feature from entire company to site. Thanks.
4 votes -
Send/Attach Videos to SMS feature
We would like to attach videos to our SMS/Text
4 votes -
Allow Numbers Being Ported In as Substitute Caller ID
When we're waiting for a number to be ported in I think it would be highly appreciated if we can set it up as a Substitute caller ID so we could use the RingCentral system as soon as we got it instead of waiting for the numbers to be fully ported.
4 votes -
Add Shared Lines Functionality to the Desktop App
Why do shared lines only work on desk phones? It would be great to have shared lines on the softphone too.
4 votes -
Bulk update sync email for Contacts and Calendars
It would benefit our companies if we have the option to update the emails sync to our contacts and calendar in bulk, instead of updating them one by one.
4 votes -
Caller ID Label Names for Call Queue Numbers
Request: Enable display of label names for individual numbers in the "My Caller ID" dropdown list associated with Call Queue extensions.
Explanation: Currently, the Call Queue (CQ) name appears in the "My Caller ID" dropdown instead of specific label names assigned to individual numbers. This is because numbers are directly assigned to the Call Queue extension. Displaying label names would enhance user experience and clarity, especially for identifying incoming calls.
Benefit: Improved usability and caller identification accuracy for users managing Call Queue extensions.
4 votes -
Missed Call Notification for Numbers in Inventory
There should be an option to assign a number from the inventory to say a play announcement extension to avoid the notification going to the operator extension or there should not be any notification for numbers in the inventory if someone calls it and treats it as an inactive number completely.
4 votes -
SMS should not show text send failure if there were recently sent SMS
customer suggests that in the list of SMS messages it should not show text send failure if there were recently sent SMS
4 votes -
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing.
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing. This is however accepted local on the 6940w phones. We need to do this from the admin panel webpage.
4 votes -
Add expanded view under detailed call log for call queue
Include an expanded view option under the detailed call log for call queues, similar to the one available when searching for a specific number.
Please check comparison on the uploaded files.
4 votes -
To Add Non Geographical Numbers _ BT Accounts
Details : Want to have the option to add/order Non Geographical Numbers on a BT account
Current behavior : No option to add/order numbers
Brand : BT Business
4 votes
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