12179 results found
-
Role and Permissions Report
It would be great to have an out-of-the-box report showing all the enabled permissions in the roles.
4 votes -
Separation of Fax and calls on a call queue when custom rule to Contact center is in effect
Have a feature where a fax can go through without moving to the contact center when a customer sends a fax with a custom rule engaged to be custom routed to the contact center
4 votes -
User Level Robocall Block Feature
Currently, the robocall blocking feature is available to the system mailbox extension only. It would be nice to have users individually have an option to enable/disable this feature.
4 votes -
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail. blocking the # does not help since they call back with a different #
4 votes -
Ring Central App ring even if phone is on silent
I take after hours call. Before switching to RingCentral the calls came through a specific number which I had set up as "emergency bypass", allowing my phone to ring even when on Silent. When I go to sleep I do not want my friends to call me and the ringer go off and wake me up but if my patients are calling through ring central I want it to ring and wake me up. Can you develop a setting where the ringcentral app will cause the phone to ring even if the phone is set to silent. Basically like an…
4 votes -
Bulk Notification for Voicemail (Voicemail to Text)
Bulk Notification for Voicemail (Voicemail to Text).
- We are using RingCentral's service only to receive Voicemail Messages from our Client. We would like to have an option to receive Voicemail Notification by bulk not per call. It would help us to get all the details that we need instead of clicking/checking emails per voicemail per call.4 votes -
mute tone when dialing numbers
option to mute the tone when dialing numbers. The sound that plays on your phones as you dial each number
4 votes -
Allow multiple users in the ring group settings
Allow multiple devices to be added in a ring group settings since it can only have 2 devices that can be ring at the same time.
4 votes -
Ring Out call should show just once in call logs
When using the RingOut Feature the specific call should just show the specific dialed number used when using the RingOut Feature
4 votes -
Increase After call wrap-up time
Raised this request on behalf of the customer for the call queue's after call wrap-up time to be increased from 5 minutes to 10 minutes.
4 votes -
Remove Microsoft Support from SUSPECTED ROBOCALL classification
Dear RC,Microsoft's support number - where they call you back when you open a ticket with them (and ask them to call you) - is consistently marked as SUSPECTED ROBOCALL. This is certainly not a robocall number and it's (425) 635-2970.Is there a form or an area I can fill out to suggest that it be removed from the list?
4 votes -
ability to add different email to send the 2 factor authentication code
Would like to have an option to send the 2 factor authentication to multiple email address
4 votes -
Ability to add outdoor intercom devices for intercom feature
Need the ability to add outdoor intercom devices, like CyberData 011186 SIP Outdoor Intercom device, to an extension to use the intercom feature instead of paging.
4 votes -
Need to have background for polycom phones
https://pp.s3.ringcentral.com/polycom/backgrounds/rc_320x240.jpg I would love to be able to adjust add company approved backgrounds for our polycom phones.
4 votes -
make interface more user friendly
Simplify the interface by grouping all essential call controls and contact information into a single, unified screen to reduce menu-hopping and improve ease of use.
3 votes -
Disable SMS account wide
Subject: Disable SMS for every number in our inventory
Description: I need SMS disabled for all 614 numbers in our inventory. would also like to request a new feature that allows us to do this directly in the admin center and not have to contact support3 votes -
Have the ability to Block Faxes that does not have a Caller ID
Customer is requesting the ability to block incoming faxes that do not have Caller ID. Current system limitation: only available option is Call Screening for “No Caller ID,” which applies to both voice calls and fax traffic. Customer specifically wants fax-only Caller ID filtering without impacting incoming calls.
3 votes -
receive outage notifications affecting the account
Client wants an option to receive service status notifications that only affects their account
• Current Behavior :
Client receives blast notifications that there is an outage, causing their dashboard to display RingCentral downtime even though it doesn't affect them
• Requested Behavior :
Client would like to receive outage alerts/incident notifications that only affects their account
3 votes -
Search-by-Name Transfer to Call Queue VM
Enable the Transfer to Voicemail button when searching for and selecting a Call Queue by name during an active call. Currently, this button is grayed out for queues, forcing users to manually dial extension numbers. This update would allow agents to quickly send callers to a department's voicemail using the same intuitive search-and-click workflow used for individual extensions.
3 votes -
Show Shared SMS previews on lock screen notifications
Please show detailed information and previews of Shared SMS on the lock screen notification. Message previews are displayed for direct SMS on the lock screen.
3 votes
- Don't see your idea?