12744 results found
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Notifications and Logs for Pickup Members
It will be beneficial if there is a logs that shows who are the Pickup Members that are notified during Call Queue Calls for reporting
4 votes -
Caller ID on a Presence Button
We are using Mitel 6940 phones. When a Employee's number rings, it would be great for his/her assistant to see a caller ID on a line added with a presence key. They can currently answer but it is not obvious that the presence line is ringing. We think a Caller ID on a presence line would make the fact that it is ringing more obvious, and more importantly the assistant knows who is calling his/her boss and can answer if needed.
4 votes -
Add options to improve call forwarding (from providers like Google Voice)
Google Voice has a safeguard (presumably to limit routing to automated systems) which detects when a call is being picked up too quickly so routing is unable to connect to any IVR in RC without pressing 1 (or any other digit) to accept the call.
Two possible solutions may resolve this:
1. Ability to delay call pickup time. (ideally assignable to a specific phone number within RC to resolve relevant forwarded calls, leaving the rest of inbound calls unaffected)
2. Ability to direct RC to automatically press a button (dial a number) during call pickup, or at any time. (this…4 votes -
Allowing Custom Answering Rules to be exported and imported
I setup rules on different numbers for Area code routing and would like to be able to set it up on one number and then export and import it to other numbers that need the same rules.
4 votes -
Add an option to select Shared lines as default line for outbound calls from Deskphones
Currently users have to select the key configured for shared lines before calling in deskphones. Customers would like to select shared lines by default for outbound calls. Please add a feature so that the users can select which line they would like to use by default in Deskphones.
4 votes -
Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys
Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys.This should make the user aware that the extension they have on their presence keys are on DND so they no longer have to press or select them and be forwarded to the voicemail which saves time and effort.
4 votes -
Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App.
Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App. This 159 number is critical to the business as 159 is a short-code phone service that connects people safely to their bank's fraud prevention service.
4 votes -
Add Voicemail Feature to Limited Extensions
This will benefit customers who runs business with multiple Limited Extensions assigned to their stores, or branches.
4 votes -
Ring Groups to have its own tab under "Phone System/Groups"
Ring Groups to have their own tab under the "Phone System/Groups". It is odd that to have this functionality you need to go to the "Users with Extensions" tab and have specific labeling so you know its a group and not just a user with extension. This feature is heavily used in almost all on prem systems and should be under its own category under the phone system / groups. This would be beneficial both for end users and admin organization and ease of use/finding the difference between users setup as normal extensions and specifically for Ring Groups.
4 votes -
Disable Inbound Calling on Hotdesk Phones
When a user logs into a hotdesk phone, the hotdesk phone number assigned to the device can now be called which rings the user that is logged into that device. When there is no one logged into the phone it routes the call to a default auto attendant. At minimum the phone numbers assigned to Hotdesk phones should not be able to be called.
4 votes -
The RC mobile app should have a Wi-Fi only option
The Direct dial data options, should include Wi-Fi only
4 votes -
Archieved Recordings
Customer should have the ability to restore / retrieve archived recordings or files if they do not have any cloud backup service linked on the account.
4 votes -
Extending the display of Upcoming Meetings
It would be much more helpful to see a list of scheduled upcoming video meetings on the video page under upcoming meetings that extends beyond the day or a couple of days. In Zoom, a user is able to see all scheduled meetings. Even though my calendar is linked and I can see the meetings in calendar bookings, there are not visible to me in the RingCentral app. This is a huge flaw in my opinion.
4 votes -
Task filter - Sort by "Color"
The task filter in new ringcentral app is currently not complete. There's currently no way to sort by color nor sort by section/category.
4 votes -
Disable Call Logs Showing they are calling themselves from the Users Logged In a Hotdesk Phone
The call logs emanating from the User who logged in a Hotdesk Phone seems to calling themselves which are alarming and to the Admin.
4 votes -
Register a phone number to be able to send to multiple SMS recipients to receive the SMS
My alarm monitoring station would send a Non-Emergency or Non-Priority SMS text to a single phone number that several employees can receive.
4 votes -
Persistent Volume Settings for Polycom Phones
Currently, when using Polycom phones, the volume settings revert to default levels with each new call. This behavior can be inconvenient for users who prefer to set their own volume preferences and have them persist across calls. This feature request aims to introduce the capability for Polycom phones to retain the user's desired volume setting consistently from call to call.
Benefits:
Enhanced User Experience: Users will have a more personalized and consistent experience with their Polycom phones by not having to readjust the volume with every call.
Increased Productivity: Eliminating the need to manually set the volume for each call…4 votes -
Feature Request - Automated Custom Rules for Annual Announcements
Feature Request: Automated Custom Rules for Annual AnnouncementsDescription: I would like to propose the implementation of a feature that allows users to set automated custom rules for announcements based on specific dates, regardless of the year. This feature would be particularly beneficial for occasions that occur annually, such as holidays.Use Cases:December 25th Announcements:Example: Announce a special holiday greeting every December 25th.January 1st Announcements:Example: Set an automated announcement every January 1st to greet the new year.Benefits:Streamlining communication: Users can pre-set annual announcements for recurring events.Enhanced user experience: Automation reduces the need for manual intervention on specific dates.Increased flexibility: Users can plan…
4 votes -
Hide the "My next steps" tab on myringcentral.com
You should be able to hide/acknowledge this red badge to remove it.
4 votes -
Share Extension for macOS Finder
Hi there. It would be very handy if RingCentral were available in the macOS share sheet (dev info here). RC is in the iOS and ipadOS share sheets, but forgotten for macOS it seems.
4 votes
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