13291 results found
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Add recipient when zero dialing is selected
A feature where we can set 2 or more extensions in zero dialing
3 votes -
Caller number to show up in Blind transfer from call queue
Incall queue, normally it shows the name of the person who blind transferred the call. The customer wants to show the number of the caller.
3 votes -
Poly VVX 400 Firmware Update
Poly VVX 400 Firmware Update to higher version that is not supported by RingCentral. Current behavior its not updating to new version that released by Poly.
3 votes -
User Call Log - Ability to Access Recordings but not to download
Customer want to change Role's permission. They want to remove their user's ability to download call recording but still able to view and play their call recording.
3 votes -
Add the ability to forward calls to an internal number instead of an extension
Submitting Idea on customer's behalf. We were having an issue where some of the agent's sites were merging, and the agent wanted their customers to hear an announcement about the move before being forwarded to another site's number. Unfortunately, RingCentral's service web doesn't have the capacity to forward to a specific internal number, only to extensions. The problem here is that the agent's extensions will be changing soon with the merge, so the call rules or IVR menus we create to get this done will all break soon and have to be rebuilt. If we were able to forward the…
3 votes -
Ability to customize Missed calls Email notifications
HiIt could be very usefull to be able to customize the Email Notification.Making it more corporate, adding company logo, custom text and even customize the sending email address.The best will be the ability of sync the caller's information to our synced contact lists, to display the name and company of the incoming caller you missed.Kind regards
3 votes -
Restricting Caller ID options
We need to be sure that employees do not have the ability to put in a false number or block the caller ID in accordance with Truth In Caller ID Act (47 U.S. C. § 227(e)). Please have an option to hide/unpublish the Main Company Number and Company fax number that is located in Main Site. Also, option to remove Blocked as an option.
3 votes -
Admin level ability to backup all items for users in Archiver, including Chats
Admins need the ability to backup calls, voicemails, SMS/MMS, faxes, and CHATS. They need to be able to remove the ability for users to be able to turn off backups. This would be very helpful for compliance. Admins need the ability to control backups for every item at the admin level. Chats need to be able to be backed up as well, since SMS / MMS use is required to be registered through TCR. Some companies rely on chat now, instead of SMS / MMS. Chats need to be able to be backed up as well.
3 votes -
Users' name appears twice on Presence keys
Have an option to update lines 1 and 2 in presence
3 votes -
To Receive EMail Notification on Changes done on the account and Who Made the Changes
A Notification sent to the Super Admin would be helpful if there will be changes done on the account like call forwarding and IVR flow, including of who made the changes.
3 votes -
Be able to add your own extension to HUD
I would like to add my own extension to HUD so I can easily see my status. Sometimes I forget to go off DND when coming back from lunch.
3 votes -
Add Call Queues to HUD
We have a small company and we use a call queue to field all calls coming in on our main number. If someone is on vacation and someone else is at lunch, we have only 1 person available on the phone. If they are on their line, there is no way to know if a call is coming in on the call queue. If we could list is on HUD, we could maybe see when another call is coming in.
3 votes -
Create an easy way to convert Limited Extensions to Users.
create a user-friendly method to convert extension types between Users and limited extensions without having to delete and re-create them.
3 votes -
Restrict extensions from making an outbound call to a list of numbers
Restrict extensions from making a call to a list of numbers, add a do not call list to the account so that extensions will not have the ability to dial that number
2 votes -
Ability to forward call queue recordings within the admin portal, mirroring the existing feature used for direct calls.
In the admin portal, administrators can easily forward direct call recordings via email. However, this functionality is missing for Call Queue recordings, forcing users into a manual workaround of downloading and attaching files.
2 votes -
Automatically Update Desk Phone Time Zone When Site Time Zone Is Changed
Description:
Currently, when an administrator updates the time zone configured for a site, the time zone settings on the individual desk phones do not automatically follow the site's updated time zone. Administrators may need to manually update the time zone configuration for each user or desk phone to ensure the displayed time is correct.
Requested Enhancement:
Implement functionality that automatically synchronizes the time zone settings of desk phones with the time zone configured at the site level.
Whenever an administrator changes a site's time zone, the associated desk phones should automatically inherit the updated time zone without requiring individual device…
2 votes -
Enable Compliant Business SMS Use Cases for Hospitality and Event Industry (Alcohol / SHAFT)
Businesses in hospitality, catering, bartending, and event production frequently use RingCentral SMS to coordinate logistics with event staff and contractors. Internal operational messages containing ******** names, drink recipes, or menu ingredients (e.g., tequila, rum, margarita) are flagged by automated carrier SHAFT filters. This leads to immediate carrier blocks and full suspensions of outbound SMS capability on direct lines ("This number has been flagged for potential spam. You can no longer send messages from this number").
Proposed Solution:
Support Age-Gated / Compliant 10DLC TCR Campaigns: Allow RingCentral customers to register compliant TCR campaigns that cover alcohol-related messaging for legitimate hospitality, event,…
2 votes -
Centralized, reusable business-hours and holiday schedules for users and call queues
Summary of the request: The customer wants to create multiple company-wide business-hours schedules and holiday schedules in one central place. They want to assign these schedules to users and call queues. When a central schedule changes, every user and queue assigned to it should update automatically.
Current behavior and gap:
- Business hours and holiday rules are set per user, per call queue, or per site.
- The only alternative is applying templates.
- Templates don't work for this customer's call queues. Each queue forwards voicemail to a different external voicemail destination, so a template would overwrite them all with…2 votes -
Dedicated Quality of Service (QoS) Reporting Dashboard for RingCX
The customer is requesting a dedicated Quality of Service (QoS) analytics report directly within the RingCX platform. Supervisors and administrators need the ability to monitor key network performance metrics—such as MOS (Mean Opinion Score), jitter, latency, and packet loss—specifically for their RingCX agents and contact center voice interactions.
Incorporate a dedicated QoS tracking tab within the RingCX Insights/Reports module that automatically filters and displays network performance metrics exclusively for RingCX interactions.
2 votes -
Automatic Detection and Blocking of Spoofed Calls
Feature Title: Automated Caller ID Spoofing Detection and Call Blocking
Product: RingCentral RingEX
Request Type: Security Enhancement / Call Protection
- Feature Description
We request the implementation of a feature that can automatically detect and block suspected spoofed calls before they reach the intended recipients. The system should analyze incoming call information and identify calls where the displayed Caller ID (CLID/ANI) may have been manipulated to impersonate a legitimate business number.
When a spoofed call is detected, RingCentral should be able to automatically reject the call, quarantine it, or route it to a designated destination based on administrator-defined policies.
- Business Need
…
2 votes
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