13291 results found

1. multiple users can answer or join a call simultaneously

   The need for several users to be able to join an actual phone call in the case of a medical emergentcy

   Old system allowed a person to call a group and anyone available within that group could pick up that call to assist.
   
   They could also see the line and join others on that line to.

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2. Enhanced Company Directory Management

   1. Allow Users to Add Company Contacts Through the RingCentral App

   Provide an option for authorized users to add company contacts directly through the RingCentral app without requiring full administrator permissions to manage the External Shared Contacts Directory. This would help prevent accidental deletion or modification of existing shared contacts while allowing users to add new contacts as needed.

   1. Improve the Process of Adding External Shared Company Contacts

   Simplify the process of adding new contacts to the External Shared Contacts Directory, particularly for bulk uploads. If possible, provide a more user-friendly interface and a streamlined bulk-import process to make adding and managing multiple contacts easier and more efficient.

   1. Synchronize the External Shared Company Directory With the RingCentral Google Chrome Extension

   If possible, enable synchronization of the External Shared Contacts Directory with the RingCentral Google Chrome extension. This would allow users to access and search for shared company contacts directly from the extension without needing to switch between applications.

   These enhancements would improve usability, reduce the risk of accidental data loss, simplify contact management, and provide a more seamless experience across RingCentral applications and integrations.

   1. Allow Users to Add Company Contacts Through the RingCentral App

   Provide an option for authorized users to add company contacts directly through the RingCentral app without requiring full administrator permissions to manage the External Shared Contacts Directory. This would help prevent accidental deletion or modification of existing shared contacts while allowing users to add new contacts as needed.

   1. Improve the Process of Adding External Shared Company Contacts

   Simplify the process of adding new contacts to the External Shared Contacts Directory, particularly for bulk uploads. If possible, provide a more user-friendly interface and a streamlined bulk-import process to make adding and… more

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3. Add “Mark Message as Read Once Emailed” to Call Queue Voicemail Notifications

   Current Behavior
   The “Mark message as read once emailed” option is currently available for individual user voicemail notification settings but is not available for Call Queues.

   Requested Enhancement
   Add a Custom Settings or Advanced Settings section to Call Queue voicemail notification settings that includes the option to automatically mark a voicemail message as read after it has been successfully emailed to the configured recipients.

   Business Value
   Call Queue members often rely on email notifications to review voicemail messages. Automatically marking a voicemail as read once it has been emailed would:

   • Clearly indicate that the voicemail has already been distributed for review.
   • Reduce duplicate reviews and repeated handling by multiple Call Queue members.
   • Improve coordination and efficiency among team members.
   • Provide behavior consistent with the voicemail notification settings already available to individual users.

   Current Behavior
   The “Mark message as read once emailed” option is currently available for individual user voicemail notification settings but is not available for Call Queues.

   Requested Enhancement
   Add a Custom Settings or Advanced Settings section to Call Queue voicemail notification settings that includes the option to automatically mark a voicemail message as read after it has been successfully emailed to the configured recipients.

   Business Value
   Call Queue members often rely on email notifications to review voicemail messages. Automatically marking a voicemail as read once it has been emailed would:

   • Clearly indicate that the voicemail has already been distributed for… more
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4. transfer menu

   While on an active call, a second call should not cancel out of any menu you have open like for transferring the first call. Currently, the second call cancels out of any menu you have open.

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5. Custom/Healthcare Booking Integration (e.g., OceanMD) in AI Receptionist

   We operate in the medical field and use OceanMD as our primary appointment scheduling and EMR tool. Currently, the AI Receptionist only supports a limited set of native booking integrations (about 6 platforms).

   Proposed Enhancement:

   Support Custom / Third-Party Booking Tools: Allow clinics to connect external EHR/EMR platforms (like OceanMD) directly to the AI Receptionist.

   Extend "Collect Appointment Request" Functionality: Allow the AI Receptionist to collect patient details/requests during a call and seamlessly push that structured intake data into custom booking tools via webhooks, API, or direct integration.

   Business Value:
   Medical practices and specialized clinics rely heavily on healthcare-specific booking platforms to maintain compliance and workflow efficiency. Expanding integration options beyond the standard 6 tools will significantly increase adoption among medical and healthcare users.

   We operate in the medical field and use OceanMD as our primary appointment scheduling and EMR tool. Currently, the AI Receptionist only supports a limited set of native booking integrations (about 6 platforms).

   Proposed Enhancement:

   Support Custom / Third-Party Booking Tools: Allow clinics to connect external EHR/EMR platforms (like OceanMD) directly to the AI Receptionist.

   Extend "Collect Appointment Request" Functionality: Allow the AI Receptionist to collect patient details/requests during a call and seamlessly push that structured intake data into custom booking tools via webhooks, API, or direct integration.

   Business Value:
   Medical practices and specialized clinics rely heavily on healthcare-specific booking… more

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6. Remove Disabled License Deletion Option When Removing a Number from Auto Receptionist

   Current Behavior:

   When a customer removes a phone number from the Auto Receptionist, the system displays two license management options:

   Keep license(s) with no effect on billing
   Delete license(s) and update billing in the next billing cycle — This option is currently disabled (grayed out) and cannot be selected.

   Requested Enhancement:

   Remove the second option from the user interface entirely instead of displaying it in a disabled state.

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7. Granular Permissions for Individual Site Management Features

   Currently, the Site Management permission in the RingCentral Admin Portal does not appear to provide granular access controls for individual features. Administrators need more flexibility to assign permissions based on each user's responsibilities.

   For example, an administrator may want to allow a specific user to manage Multi-Site Call Forwarding while preventing access to Call Queues, IVR Menus, Prompts Library, and other Site Management settings.

   I would like to request the ability to configure permissions for each feature under Site Management independently, rather than granting access to the entire category.

   Requested Functionality:

   Allow administrators to grant or restrict access to individual Site Management features.

   Provide separate permission levels, such as View, Edit, and No Access, where applicable.

   Allow access to Multi-Site Call Forwarding without granting access to Call Queues, IVR Menus, Prompts Library, or other unrelated settings.

   Ensure restricted features are hidden or inaccessible to users without the appropriate permissions.

   Support these permissions through custom administrator roles.

   Business Justification:

   This enhancement would provide greater administrative flexibility, improve security, and enforce the principle of least privilege. Organizations could delegate specific responsibilities to users without granting unnecessary access to other site configuration settings.

   Expected Outcome:

   Administrators can create custom roles that grant users access only to the Site Management features required for their responsibilities, reducing the risk of unauthorized or unintended configuration changes.

   Currently, the Site Management permission in the RingCentral Admin Portal does not appear to provide granular access controls for individual features. Administrators need more flexibility to assign permissions based on each user's responsibilities.

   For example, an administrator may want to allow a specific user to manage Multi-Site Call Forwarding while preventing access to Call Queues, IVR Menus, Prompts Library, and other Site Management settings.

   I would like to request the ability to configure permissions for each feature under Site Management independently, rather than granting access to the entire category.

   Requested Functionality:

   Allow administrators to grant or restrict access to individual… more

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8. Ability to add third party number to approved TCR campaign

   Customer have another number from other carrier and the wanted to add send nor receive SMS to their approved TCR campaign in RingCentral

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9. Mobile app old layout for custom rules

   The Customer prefer the old layout of the buttons in the Call queue custom rules in the mobile application.
   The current buttons are not that visible and he's having a hard time determining if a custom rule is active or not.

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10. RingCentral Fax Cover Page Customization Options

    Option to Suppress @rcfax.com Domain Suffix: Allow admins/users to set the TO field to display strictly the destination fax number (e.g., 0357598508).

    Complete Omission/Removal of Disclaimer: Provide a toggle switch or setting within Cover Page Settings to:

    Completely omit/turn off the automatically generated confidentiality disclosure.

    If total removal is restricted, allow reducing its font size and visual prominence to a minimal footnote level.

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11. Force RingCentral Voicemail Capture for Calls Forwarded to Non-RingCentral Lines

    Summary: When calls to a RingCentral business number (e.g., 818-995-4477) are forwarded to a personal or non-RingCentral mobile number (e.g., 818-960-9487), unanswered calls are often captured by the personal cell carrier's voicemail instead of RingCentral's corporate voicemail.

    Proposed Solution: Provide a native toggle under Call Forwarding settings that automatically prevents external carrier voicemail pickup (e.g., automated conditional call forwarding standard or default active call confirmation enforcement) so that all unanswered business calls consistently land in the RingCentral voicemail box regardless of mobile carrier settings.

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12. Enable Bulk Editing of Notification Email Recipients

    Feature Request Title:
    Allow Bulk Update of Notification Email Recipient Settings for Multiple Users

    Product Area:
    User Notifications / Email Notification Settings / Admin Portal

    Background:
    During Case 3287423, a customer, Jussara, reported an issue where notification emails were not reaching the intended recipients. The investigation identified that the notification recipient setting could be changed from Customer Recipients to Default Recipient as a workaround.

    Currently, administrators must access the notification configuration and manually change the recipient setting for each affected user. Updating users' email addresses through templates or spreadsheets only modifies their profile information and does not update the notification recipient configuration.

    This limitation presents a significant administrative challenge for organizations with a large number of users. In this case, the customer's account has more than 500 users, making individual updates time-consuming and operationally inefficient.

    Problem Statement:
    The current system does not provide an efficient way for administrators to modify notification recipient settings in bulk. When multiple users are affected by incorrect or outdated notification recipient configurations, administrators must update each user's settings individually or ask users to make the changes themselves.

    This creates additional administrative overhead, increases the risk of inconsistent configurations, and delays the resolution of notification email delivery issues.

    Requested Enhancement:
    Enhance the Admin Portal to allow authorized administrators to edit or update notification recipient settings for multiple users simultaneously.

    The proposed functionality should include:

    Bulk Update Capability: Allow administrators to select multiple users and change their notification recipient setting in a single operation.

    Spreadsheet or Template Support: Provide an option to export, modify, and re-import notification recipient settings through a supported CSV or spreadsheet template.

    Recipient Configuration Management: Allow administrators to switch between Customer Recipients and Default Recipient without having to open each user's individual configuration.

    Validation and Confirmation: Validate the selected settings before applying changes and provide a confirmation summary of successful and unsuccessful updates.

    Permissions and Auditability: Restrict bulk modifications to authorized administrators and maintain an audit trail of configuration changes.

    Business Impact:
    Implementing this enhancement would significantly reduce the time and effort required to manage notification settings across large organizations. It would also improve configuration consistency, minimize manual errors, and help administrators resolve notification email delivery issues more efficiently.

    For customers with hundreds or thousands of users, bulk management would provide a scalable alternative to individual updates and reduce reliance on end users to correct their own settings.

    Use Case / Example:
    A customer with more than 500 users experiences notification email delivery issues because the affected users are configured to use Customer Recipients instead of Default Recipient.

    The administrator needs to change the notification recipient setting for all affected users. Instead of manually opening each user's configuration, the administrator selects the affected users and applies the required setting in bulk.

    Expected Result:
    Administrators can efficiently update notification recipient settings for multiple users through the Admin Portal or a supported bulk-import process, without modifying each user's configuration individually.

    Current Workaround:
    Manually change the notification recipient setting from Customer Recipients to Default Recipient for each affected user, or ask users to update their own notification settings where feasible.

    Reference Case: 3287423

    Feature Request Title:
    Allow Bulk Update of Notification Email Recipient Settings for Multiple Users

    Product Area:
    User Notifications / Email Notification Settings / Admin Portal

    Background:
    During Case 3287423, a customer, Jussara, reported an issue where notification emails were not reaching the intended recipients. The investigation identified that the notification recipient setting could be changed from Customer Recipients to Default Recipient as a workaround.

    Currently, administrators must access the notification configuration and manually change the recipient setting for each affected user. Updating users' email addresses through templates or spreadsheets only modifies their profile information and does not update the notification… more

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13. ability to disable call history on ringcentral app

    would like to have the option to delete a user's call history from their RingCentral app through the Admin Portal while ensuring that the admin can still view the call logs in the Admin Portal.

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14. Allow Custom Caller ID Names (CNAM) to Begin with Numbers

    Currently, the RingCentral Admin Portal restricts custom Caller ID Name (CNAM) entries by requiring them to begin with a letter. This prevents businesses whose registered legal name or DBA starts with a digit (e.g., "911 GARAGE PROS") from displaying their exact business name on outbound calls.

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15. Apply Call Screening Settings to Main Company Number Calls (IVR/Auto-Receptionist Routing)

    We need RingCentral to apply Call Screening settings rules across all inbound calls—regardless of whether a caller dials a user’s DL number or routes to the user via the Main Company Number (e.g., through an IVR / Auto-Receptionist or extension dialing).

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16. Call Transcription in Call Queue

    I would like RingCentral to implement a feature that allows call transcriptions to be generated for calls routed through a Call Queue extension, even when call recording is not enabled. This feature would be very beneficial, and I hope RingCentral can make it available as soon as possible.

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17. Admin-Controlled SMS Scheduling: Enables Super Admins to restrict or permit the exact hours users can send and receive SMS text messages.

    Admin-Controlled SMS Scheduling: Enables Super Admins to restrict or permit the exact hours users can send and receive SMS text messages.

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18. Remove Transmission Header on faxes

    We would like to request an option to disable or remove the transmission header from outgoing faxes. This would allow customers to send fax documents without the system-generated header appearing on the recipient’s copy.

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19. Printing with Fax Machine Connected via ATA

    Allow a fax machine connected through an ATA to support both faxing and normal printing simultaneously.

    Currently, when the fax machine is connected through an ATA and configured as a dedicated fax extension, normal printing does not work.

    Expected outcome: The device should be able to function as a fax extension while still allowing users to print normally.

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20. keypad pop out for pickup member

    Ring EX keypad should pop out for call control for a pickup member in a call queue. This currently is not an option.

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