13291 results found
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2 votes
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Adaptive Card Search
RingCentral does not currently search text contained within Adaptive Cards received through incoming webhooks. Although the text can be selected and copied, it cannot be found using RingCentral's search.
A significant number of our automated notifications are delivered as Adaptive Cards. Without search capability, users must manually scroll through messages to locate specific alerts and notices, and other information. Making Adaptive Card content searchable would significantly improve our ability to quickly locate and reference critical notifications.
Requesting a feature or bot that can index the text displayed within Adaptive Cards so it can be searched using RingCentral's standard search functionality,…
2 votes -
Ability to update location of unmapped newly ported numbers in bulk
Current Behavior: The "Other states / Other Area" designation is expected platform behavior for ported numbers whose originating rate center does not map to a RingCentral-owned local inventory area code; the geographic location tied to a ported number cannot be re-labeled independently of the number itself. To display a correct local state/area code, the number must either be replaced with local inventory.
Request: Looking for an option to update the location of unmapped newly ported numbers in bulk
2 votes -
Presence | Answering Call Set up
The customer has a user who has access to another user on their phone through the presence feature. So when the number of ext 1 rings, ext 2 can answer it. However they are looking for a way for extension 2 to answer the call but for the call to stay on extension 1's phone so extension 1 has the option to just pick up their phone and join the call.
2 votes -
Inbound calls should not show as outgoing in any instance on RingCentral app
Inbound calls received by an extension are currently displaying as outgoing calls in RingCentral App. While I understand this is currently the system's expected behavior, it leads to inaccurate reporting.
Could we log a request or fix so that inbound calls are properly reflected as incoming calls across all instances?
2 votes -
Remove user from company wide group chat turn to private
Allow Team Admins to manually manage and remove members from Company-Wide teams without affecting the user's account status in the company directory.
2 votes -
Option to retrieved a deleted Custom Greeting
When a user uploads new Custom Greeting, the old one will be automatically deleted. It will be helpful if there is an option to retrieve the previous greeting that has been deleted
2 votes -
To have the ability to mark opted-out numbers directly within the SMS conversation view at the RingCentral app
We need the ability to manually mark specific phone numbers as opted-out directly within the RingCentral app. This will allow us to manage opted-out numbers separately, prevent accidental SMS sends, and avoid unnecessary messaging charges.
2 votes -
Easier access to RingCentral status message
A customer is requesting easier access to the RingCentral status message. They would want the status message to show up on their screen without having to click their icon to see the option to edit the status message.
2 votes -
Remove the deskphone from limited extension easily
Remove the deskphone from limited extension easily
2 votes -
Option to Customize or Update TTS (Text-to-Speech) Caller Name Voice for Over-the-Phone Voicemail Playback
Product / Integration: RingEX / Telephony Voice Menu (Over-the-Phone Voicemail)
Summary of Request
Customers are requesting the ability to change, update, or improve the Text-to-Speech (TTS) voice engine that reads out the caller's name when checking voicemails over the phone from any desk phone, mobile device, or external phone line.Current Behavior
When checking voicemail over the telephone interface (as documented in Accessing and Managing Your Voicemail), the TUI system prompts:
"Message received on [Date] at [Time] from [Caller Name]"
The specific TTS voice used for reading the [Caller Name] portion sounds unnatural/unpleasant to end users, generating complaints following a…
2 votes -
Customize Hold Time
I would like to set a maximum hold time for my calls the call should automatically return to the customer on the line.
2 votes -
Improve Fax Error Reporting for Terminating Carrier Blocks and ANI-Based Rejections
When an outbound fax is rejected by the receiving carrier or fax system because the originating fax number is blocked or filtered, RingCentral currently shows generic errors such as Busy, No Answer, or Wrong Number.
It would be helpful if fax diagnostics could identify when the rejection is coming from the terminating side and, where possible, indicate that the sending number may be blocked or filtered. This would make troubleshooting faster and help customers understand when the issue needs to be addressed by the owner or provider of the receiving fax number.2 votes -
Call Queue "Agent Status" vs. App Login State
Summary:
Automatically sync or update an agent's Call Queue "Agent Status" / queue availability when a user logs out of the RingCentral App or when a Super Admin triggers a forced logout across all devices.Current Behavior:
When an agent logs out of the RingCentral app (or an admin forces a logout on all devices), the user's "Agent Status" and individual "Queue Status" toggles remain ENABLED in the Admin Portal. Call queues continue attempting to route calls to an offline agent until call timeout rules take effect, creating unnecessary delays for callers.Requested Feature:
Add an option/setting for admins to…
2 votes -
Emergency Log In Extension
Emergency contact that can bypass the standard login protocol for emergency purposes.
Allow to put a mobile number that can recieve the OTP for emegency purposes.
2 votes -
Better Contact Management
Contact cards, Easier view for contacts, Custom fields, Tags....Make easier to edit contacts....
Sync contacts with Beetexting!
Sync contacts among extentions!
Just to name a few.
2 votes -
International SMS for RingCentral AU
International SMS for RingCentral AU ACCOUNT.
2 votes -
Retain Call & SMS history for deleted users
Allow call and SMS history to remain accessible after a user account is deleted. This would preserve historical communication records for auditing, reporting, and continuity purposes while ensuring that the data is handled in accordance with applicable privacy and data-retention requirements.
The retained history should remain clearly associated with the relevant records without allowing access to the deleted user’s active account or personal profile.
2 votes -
Implement a native billing collection and payment link dispatch feature within the RingCentral platform (RingEX Web, Desktop, and Mobile App
This feature will allow users to send direct payment request links to clients/patients via 10DLC Business SMS or Email and track payment statuses directly within the RingCentral app.
2 votes -
Add the option to route calls to voicemail when blocking calls with no caller ID.
Currently, the only available option is to change the default greeting from "Default" to "Mailbox is full."
It would be beneficial to have an option to route these calls to voicemail. This would allow us to customize the greeting so callers can leave a callback number or an alternate contact method, ensuring it doesn't defeat the purpose of hiding their caller ID in the first place.
2 votes
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