12191 results found
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restrict a user from entering anymore once maximum amount of character is reached for SMS
restrict a user from entering anymore once maximum amount of character is reached for SMS
2 votes -
add extension number to main site
We should have a way to add an extension number to the main site. As of now, we only have options to add extension numbers to other sites for multi-site accounts. This would let the other sites transfer/call the main site easier.
2 votes -
Sort extensions added in call recording
A feature in admin portal to sort the extensions added in automatic call recording from the ones not added yet
2 votes -
On the Yealink Phones we need the name field to be at least 8 characters long.
On the Yealink T46U we need to name field to be at least 9 charters long
2 votes -
AI Assistance Receptionist
For the AI assistant gather information from the caller first before routing it to the desired routing.
2 votes -
customize DTMF
Customer would like to a have an option to their ringcentral app. when they press *8 on a keypad , it typically triggers a specific feature
2 votes -
call monitoring speed
when listening to the call monitoring, can we get a x2 to hear the call faster
2 votes -
IVR Keypress "Transfer to voicemail of" Function
We have a customer with a direct dial set up for their Call Queue, and after hours, the call is routed to an IVR with keypress options that should direct the call to voicemail within the same Call Queue. However, the issue is that the call is getting stuck in a loop within the IVR and not reaching the Call Queue voicemail as intended. They would like this fixed so that the voicemail is correctly routed to the same Call Queue voicemail.
2 votes -
Service Status Notification Tester
We would like to have an option to test if the Service Status Notification is working by clicking a button to test if we can receive the service status notification email.
2 votes -
VM Automation Option
VM Automation Option
Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:
Record and save multiple custom messages
Select and play a pre-recorded message with one tap
Save time and reduce repetition in frequent voicemail scenariosBenefits:
- Increased efficiency for users
- Consistent messaging across multiple voicemails
- Reduced voice strain for high-volume callersPlease consider adding this feature to enhance user experience and streamline the voicemail process.
2 votes -
Turn Off the ability for users to modify their call handling
For All Users and new added user extension, Ability to turn the user access for user call ahndling
2 votes -
Ability to change the time limit before the access code sent to the email expires
Ability to change the time limit before the access code sent to the email expires
2 votes -
Exclude company contacts from being screened.
Callers will be asked for their name when call screening is enabled and the caller is not in the contact list. This feature only works for external calls and not for company contacts. Is there a way to exclude company contacts from being screened?
2 votes -
ring central background
We would like to be able to manage backgrounds in Ring Central Video at a enterprise level. Ring Central Meetings had this feature, and we lost all of our backgrounds when we moved to RCV.
2 votes -
Text message notifications in RingCentral phone app follow user schedule
In the RingCental Phone app, have the SMS/Text notifications respect the users Schedule.
This would have the app not make any notifications for a text message outside of the users scheduled hours. This would behave just as it does for the phone aspect. If a users schedule is set to 9-5, the phone would not ring from 5:01 to 8:59 the next day. Text message notifications should behave the same. When a user is then in their normal schedule, they would see the new text notification just like they see a missed call notification.
2 votes -
Ability to select what users can see as an outbound caller ID on their RingCentral application
The customer has requested the addition of a new feature within the Caller ID restriction settings. They would like an option that can be toggled on or off, labeled "Allow call queue group as caller ID." When enabled, users added to a call queue group would be able to use the group’s caller ID number when making outbound calls. However, when this option is disabled, the customer wants to prevent users in the call queue group from using the group’s caller ID for outbound calls made through the RingCentral app.
Alternatively, the customer is also looking for an option that…
2 votes -
Set Message Only Extension for each VM with max time 3 to 5 minutes long
In RC UC, there are five Message Only Extension with extension numbers. Would you please help change settings where each VM maximum time can only be between 3 to 5 minutes long for the Message Only Extension as listed above. Thanks!
2 votes -
Ability to sync mobile/cell phone contacts to Ring Central mobile app
The customer wants to have the capability to sync Mobile phone contacts to Ring Central mobile app contacts.
2 votes -
2 votes
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Option to Hide Call Queue Answered Call Information in User RC App Call Log
Option to Hide Call Queue Answered Call Information in User Call Log
Description: Currently, when a call from a call queue rings to a user’s RC app and the call is missed, the app displays information about who answered the call (e.g., another team member). This is a significant issue as it unnecessarily exposes sensitive internal information, specifically how many calls other staff members are answering. This is not relevant to the user, and it’s simply not appropriate for other staff to see this level of detail regarding others' call handling.
Requested Feature: Introduce an option in the settings that…
2 votes
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