13291 results found
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Track idle the most user on multiple call queues (Longest Idle ring setting)
Customer would like to know how he can track a user that's idle the most when a call comes in to the call queue and a member of multiple queue under Longest Idle ring settings.
3 votes -
Option to auto-update app in admin portal/access
Is there a way to push the updates from the Admin site - company wide - rather than updating each individual workstation one by one?
3 votes -
Polycom e400 added to the list of certified phones
cx wants the e400 polycom to be added with the option for assisted provisioning
3 votes -
Resync Button for Assisted Provisioned Common Area Phones
The "Resync" feature that can restart the device through a virtual button is helpful for an IT or an Admin that is not on the site or for tons of devices that needs to be rebooted instead of tediously unplugging and replugging the phone.
3 votes -
Show Caller Name and Number on outbound call
The customer would like for their name and number to show when they do an outbound calls to their customer.
3 votes -
Add a feature that can copy user settings
copy user settingsit will take a while to create the users, and now I want all settings from one user to be applied to allother VoIP phone providers have it
3 votes -
Ring desk phone and RC app for call park
A feature to ring the assigned desk phone and RC app in a user extension whenever there is a parked call instead of just getting a notification that there is a parked call
3 votes -
Desktop app version report with station ID
It would be nice to add the station id associated with the user that shows on the report so you can determine if the computer is still active with that user. Also it would be good to add a refresh button or put a timeline on when the report will when it will update next.
3 votes -
Call Integration
I want to be able to make calls using my iPhone and it will automatically use the RC app without having to go directly to the RC app to dial a number.
3 votes -
Convert guest user to an actual user extension
I have guest users on my account that I wanna be able to manage and convert as an actual user extension.It will be easier to have settings to have these guest users converted to an actual user extension
3 votes -
Reporting Call Quality after Call
The user is struggling with daily network issues and is seeking assistance in reporting poor-quality calls after a call has ended. We find it inconvenient and manually connect issues to specific calls.This feature is to enable all users to report poor quality even after the call has concluded.
3 votes -
Admin managed default notification preferences for teams and direct messages.
The ability to control the default notification preferences (through templates if possible) would be very handy. we noticed that when a teams message group gets created some users notifications for that team will be muted by default and they will not get any notifications about messages from that team.
3 votes -
Immediately upload fax document file for scheduled faxes.
Customer doesn't need to have phone turned on at later scheduled time.
3 votes -
Playback Greeting for Call Queues
I am writing to you on behalf of one of our valued customers who has expressed interest in a specific enhancement to our call handling system.The customer has suggested the inclusion of a playback greeting feature within our call queues. The envisioned process involves prompting the caller to state their name and company before the call is routed through to our support team. On the receiving end, just before the call is answered, this recorded message would be played back for our support agents.The primary goal of this feature request is to optimize call tracking by ensuring that callers leave…
3 votes -
Option to disable webinar pop up
Our account was subscribed with webinar trial and our users are getting random webinar popup which we find annoying, It would be useful if there is a way for our users to toggle off the webinar pop up
3 votes -
Add option to reduce background sounds (output) instead of mute them at all.
During a call, right now, you can either let 100% of the background sounds, or 0% (mute them). It would be great to add options for level this.
3 votes -
Improve Bluetooth connection for RC app.
the app that is for android for some reason when its connected to a bluetooth device like a car when he gets calls and tries to answer it it will automatically end the call and it goes to voicemail
3 votes -
Voicemail check box
In the voicemail section in the app (MVP and softphone) plus in the admin portal there should be a check mark box so that we can mark when a situation has been handled. This should be included for user extensions and for call queue voicemails
3 votes -
Two accounts one direct number
two entities. Company A has a RingCentral account and numbers Main Number directs the calls to my individual extension hence I want another number to redirect it to the same main number / Can I receive calls from the two main numbers on my single RingCentral App on my phone, even if those are on different accounts
3 votes -
Add Delegated Lines on Presence
Apart from the actual user extensions, the ability to add the delegated line to the Prence keys will help users quickly reach the person using that line also answer calls to the line if there's no person on that desk.
3 votes
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