13291 results found
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Additional option to apply phonetic spelling for AI receptionist
Add an option or setting that allows administrators to enter phonetic spellings for names so the AI Receptionist can pronounce them correctly when transferring calls to a specific extension.
This feature would help correct situations where the AI Receptionist mispronounces an employee’s name when announcing or transferring an active incoming call. Administrators should be able to specify a phonetic pronunciation for each extension or user name.
2 votes -
Ability to Access and Update Firmware for Poly Edge 450/550 Series Publicly
Customer Request:
The customer is requesting the ability to access and download newer firmware versions for their Poly Edge 450/550 series desk phones, rather than having to wait for RingCentral's firmware certification and deployment process.Current Issue:
The customer is currently using firmware version 8.4.1.0068 and reports an issue involving PoE and DHCP errors, which can cause the phones to go offline.The customer is aware that Poly has released firmware version 8.5.0, which reportedly includes a fix for the PoE/DHCP-related issue. They would like to know whether RingCentral will deploy this firmware and, if so, when it will become…
2 votes -
Native Visibility for Call Disconnect Initiator & Reason in Admin Portal
Problem Statement
Account administrators currently have no self-service method within the Admin Portal or Analytics to determine which party disconnected a call or why. When users report suspected "call drops," admins must open support tickets to have Tier 2 support pull backend session logs (Sonus-Disconnect-Initiator / Sonus-Call-Disconnect-Reason). In many cases, these inquiries turn out to be normal hangups rather than technical failures, resulting in unnecessary ticket volume and delayed answers for admins.Proposed Feature
Expose call termination telemetry directly within the Admin Portal Call Logs and Analytics detailed view:
1. Disconnect Initiator: A field indicating who ended the call (e.g.,…2 votes -
Fax transmission result for Main fax line assigned to Call queue
The customer is requesting the ability to configure email delivery confirmation settings for faxes sent from a main number assigned to a call queue.
2 votes -
Preserve Call Queue / IVR Routing Tags for Saved Contacts in Call Logs
Prevents customer service and medical teams from losing queue context after hanging up, eliminating the need to pull separate Analytics reports just to check which department a saved contact tried to reach.
2 votes -
Ability to change the area code of numbers directly in the number inventory without needing to assign them to a user first. This will stream
Direct area code changes for unassigned inventory numbers without having to assign them to a user first—reducing process steps and saving time.
2 votes -
Saved Contacts to Show Extension Number
All contacts should show extension numbers when you filter calls in call logs
2 votes -
favorite personal contact
ability to add personal external contacts from Google and Microsoft to ringcentral favorites
2 votes -
Salesforce Data Lookup for AI Receptionist
Objective
Enable AIR (AI Receptionist) to query Salesforce in real-time during a call to retrieve and verbally deliver specific client record updates based on caller inquiries.
Key Requirements
Contextual Data Retrieval: AIR identifies the caller's intent (e.g., checking application status) and uses key variables (e.g., client address) to locate the corresponding record in Salesforce.
Verbatim Response Delivery: AIR reads the retrieved Salesforce record data back to the caller exactly as it appears in the system, ensuring complete accuracy.
Workflow
Inquiry Received: Caller asks for an update (e.g., application status) and provides identifying information (e.g., property address).
Salesforce Lookup: AIR queries…
2 votes -
Call Blocking on a Contact Level
I have a contact with tons of phone numbers - like 15 phone numbers - how do I block one whole contact so that all their phone numbers are affected as well?
In other words, so that I don't have to block one by one?
2 votes -
Bulk Enable Users With Dummy Email Assigned
Significance:
There are user extensions that does not need email addresses and that dummy emails has been assigned in order to be created and be used for deskphones. Some features won't work if these extensions are not enabled. There's currently no way to bulk enable users without the need to assign credentials, the only current available option is to "Send Invite" by bulk.It will be very helpful to have a function of assigning PIN, security question, and password for bulk of users that won't be using the service web or the admin portal or for those that will be…
2 votes -
Disable forward to voicemail keys for incoming calls
A feature in which allows the admin of the account to disable the short cut keys like * or # to forward calls to voicemail
2 votes -
Caller ID Passthrough on Toll-Free Forwarding Chains
When a fax is transmitted from an originating Toll-Free Number (TFN) to a RingCentral Direct Inward Dialing (DID) local number configured to forward to a secondary destination TFN, the final recipient TFN displays the intermediate RingCentral DID on the Caller ID (ANI) rather than the originating TFN.
This behavior is standard for routed/forwarded legs, as the intermediate DID acts as the billing and originating point for the final call leg to the destination TFN.
Desired Outcome: Preserve and display the originating sender's TFN on the recipient’s inbound Caller ID/header, rather than overriding it with the intermediate forwarding DID.
2 votes -
Feature Request: Prioritize the Caller’s Phone Number Over Location in Call History
Some calls are displayed in the RingCentral App call history using the phone number’s registered location instead of the actual calling number. As a result, users must first click the “i” (information) button to view and confirm the caller’s actual phone number.
This behavior is currently working as designed. For certain phone numbers, the registered CNAM in the LIDB contains the is the actual geographic location rather than a business or caller name, causing the RingCentral App to display the location in the call history.
Requested Enhancement:
Introduce a mechanism in the RingCentral App to prioritize displaying the actual caller’s…
2 votes -
Please add the ability to display the original external caller’s name and phone number for calls placed in a Park Location.
Currently, Park Location keys—shown through Presence on desk phones or HUD in the RingCentral app—only indicate whether the park slot is busy or idle. The original caller ID is not forwarded or displayed while the call is parked. When another user retrieves the call, the Park Location identity may be displayed instead of the original caller’s information.
Requested Enhancement:
Preserve and display the original external caller ID:- While the call is parked on a Presence or HUD key
- When the parked call is retrieved by another extension
- In both the RingCentral app and supported desk phones
Business Benefit:
Displaying the…2 votes -
RingCentral Chat report
RingCentral Team Messaging User Engagement Report
Problem Statement
Account administrators currently lack visibility into individual user activity within RingCentral Team Messaging. Without user-level participation metrics, it is difficult to track platform adoption, identify disengaged employees, or offer targeted support to teams struggling with digital collaboration.Proposed Solution
Add a dedicated participation report to the RingCentral Analytics / Admin Portal that tracks user messaging frequency, engagement levels, and activity trends over configurable timeframes.Key Requirements & Capabilities
User-Level Metrics:
Total messages/posts sent
Replies and thread participation
Reactions given/received
Number of active days (days where at least one chat action occurred)
Last…
2 votes -
BT Feature Request: Position in Queue Feature
The BT customer needs a feature that lets waiting callers know their queue position (PIQ).
2 votes -
Enable press 1 to answer call when a call is routed to a coworker with an external number as routing from a direct phone number.
We need to have press 1 to answer calls on multiple extensions (co-worker extensions) when calls are routed to our direct lines.
For example: A caller calls ext 103 via direct number the call is routed to 103's personal number but the routing also has 102 as a co worker ext call routing, 102 has an external number. The problem starts when it routes the calls to 102's external phone number as it doesn't prompt press 1 to answer the call.
2 votes -
Fax Delivery Confirmation Status
Please add a clear delivery status to this page confirming that the fax was successfully sent and received by the recipient. This information is needed on the confirmation page for recordkeeping purposes.
2 votes -
Ability to use the direct number of an extension as an outbound caller id for all the users.
Ability to use the direct number of an extension as an outbound caller id for all the users.
2 votes
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