12208 results found
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Organize tasks in whatever priority I deem necessary. Like the original Ring Central Classic App
The old app (Ring Central Classic) allowed the user to arrange the tasks by dragging and dropping them in whatever order the user preferred. This allowed lots of great flexibility to organize tasks in a strategic way of goal setting for what is most important to least important tasks. This feature was AMAZING in the original app and is disappointing and frustrating not to have that ability. It was a major way I kept up with the priority of my tasks as well as what my team members and employees were doing first and last. Thanks for your help in…
2 votes -
Include "Called Number--User Direct Line" variable in Call Handling Template Menu
When making a Call Handling template, you do not have the option to create a condition for "Called Number." This may have a variety of use cases, but in my case, I would like to apply a rule to all users that when a fax is sent to their direct line number, it would be forwarded to our HR department in the case of sensitive information accidentally being sent to a wrong number. In the existing Call Handling setup menu for individual users, you already have the option to pick either an IVR menu number, or the user's direct line…
2 votes -
Block callers via number option when listening to voicemail
RingCentral phone number gets a high volume of spam messages. I would like to block the calls after I listen to the content of their messages by pressing a number option.
2 votes -
call logs view where it shows caller's information
please add a call log feature where it adds caller's information like city, state and zipcode
2 votes -
Show International calling credits bundle usage on Call Logs
Having a column on Call Logs specifically for calls using up the International Calling Credits Bundle would be a big help.We have over 300 users. 70 of which have global office numbers. It's difficult to keep track of which US extensions are making calls that incur a subtraction from the international calling credits if there is no indication on the call logs. We found that one phone call. There was no indication on the Purchased column under Call Logs. The extension had a US number, and made an international call. But it would be difficult to look through the call…
2 votes -
Application installation/usage by device for NIST/CMMC compliance
Report to show which users have the mobile or desktop application installed/logged in and some identifiying information regarding that device (OS, MAC address, IP, etc.)
2 votes -
Use RingCentral desktop app as an alarm in case of fire.
We, Driving Force, do not have land lines at some of our locations and exclusively use the RingCentral app on desktop and/or mobile devices. Looking for a method to alert personnel in specific buildings (i.e., only alert those in a building that is exposed to fire or other hazard and not all company buildings). In previous "land line" scenarios, a predetermined number (e.g., 5555) was dialed which in turn triggered an audible alarm and alerted personnel to proceed to the muster point. Further, there was also a first aid response mode where those needing assistance could connect with first aid…
2 votes -
Custom Display Name for Call Queues
There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.
2 votes -
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls - steve.main@bissell.com
2 votes -
Option to block calls from Google Adworks
Subscribers that have relationship with Google or a third-party using Google for advertising purposes been having call forwarding issue. Subscribers need to reach back to their advertising vendor or Google directly to disable call forwarding rule.
2 votes -
Display Number of new voicemail on the screen of Yealink T57W Prime Business Phone
We have new Yealink T57W Prime Business Phoneand we cannot make them display that there are new messages waiting. Ideally I would like to have displayed how many new messages are left in the voicemail and how many messages have been checked/heard. Can anyone suggest a solution?
2 votes -
Call routing to Voicemail
Have the calls routed to voicemail first then have the option to answer the call.
2 votes -
Allow call queues to work with members that have both a main extension and a hot desk phone
Our workflow requires simultaneous ringing for our offices so any available rep can pick up the incoming calls. Currently, the only way to do this is with a ring group designating the main lines for the offices as the extension. When the calls are answered thru the extension for the main number you can not tell which rep answered the call only that the extension was answered. This causes constant confusion for forwarding other calls because part of our reps are remote and can't tell who is on the phone. When we set up call queues to try and fix…
2 votes -
Force caller to hear entire IVR menu prompt
Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls, and ends up costing the caller MORE time in then a human trying to connect them to the right department. There should be a feature that can be turned on and off, to force a caller to hear the entire audio prompt recording, before making their selection. This is also standard practice in virutally ALL…
2 votes -
Allow Users to Update Voicemail Greeting via RingCentral Desktop App
Allow the end user to update their voicemail greeting from the app, or at least a direct link to the correct part of the portal from the app.When users are OOH they need to update their voicemail regularly, and this should be as easy as it is on a mobile phone.
2 votes -
Reset Password Option for by one push button
Customer want to have a option to Reset Password for all user extensions or Call Queue Extension with One Reset Password Button .
2 votes -
develop an indicator in the text fields to acknowledge if an smsm/mms text was sent successfully
We are a Pharmacy and send many texts that are time critical to our patients.If we get a # that is not sms enabled (older folks/landlines) it can impact their health. Currently we cannot determine if the patient received the communication.
2 votes -
"Call recording has been turned on" email notification
wordings used to the email notification that is sent monthly to the customers gives confusion as the feature is already turned but email they're receiving is "Your call recording has been turned on"It would be better to change the words that's being used when notifying the customer that the feature is already enabled
2 votes -
Add User Alternate First and Last Name
Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also help callers to reach a user via dial-by-name when that user has alternate first names (e.g. Charlie, Chuck, etc.)
2 votes -
Share Common Business Contacts (Like Customers) In A Company Wide Directory
Show name and caller ID on each ringing desk phone for these shared contacts
2 votes
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