12208 results found
-
Adding extra digits to the incoming number
It would be useful to add extra digits to incoming phone numbers displaying on my phone. I found this feature to be usefull (it used to be an option) because it told me right away that it was a business call via ringcentral. I use my phone also for personal calls, so this made it easy to screen them
2 votes -
Create task in task via API
Create the many task in a team, then your api allow I can put task id array to update child task of another specified task id
2 votes -
Extension Text Task Assignment
Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients don't become confused by all the various phone numbers associated with our office. Please add this feature for texts, so it matches the main phone # associated with our business, to come from one source number to keep client confidence by not having to text from a bunch of different numbers creating confusion, and distrust by reaching out from all these different numbers with each different extension. Privacy and security are a big concern for…
2 votes -
Warm Transfer for Yealink T57W
We need this as an option.
2 votes -
Able to copy message by just one click using the RingCentral app
Able to copy message by just one click using the RingCentral app
2 votes -
Park call numbers/extension specific to site
Our company has many stores across several states. As RingCentral works now, if store A parks a call, there is nothing that stops store B or store C, etc, from picking up that call. It happened today simply because one store accidentally put in the wrong digit when they went to retrieve a call from park. The caller/customer was aggrivated because it then took them some time to figure out what store the customer had originally called. If the park numbers could be specific per site it would help. For example, store A could have parking available at *800 -…
2 votes -
Forward button to Polycom phone connect with Call Queue
Currently, forward button to Polycom phone will only work when forwarding it to another extension. Hope this option will work too when forwarding it to Call Queue.
2 votes -
Call Queue Member Change Status Visibility on Portal and Analytics
Account type: RC Office
A brief description of the business : not discussed
A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting themselves to not receive call queue calls.
A typical use case scenario explaining how your business would use the feature: customer would like to be able to log into the portal as an admin, go to call queue settings and when the call queue members are viewed, it would indicate why they're set to unavailable (on after hours, on…2 votes -
Feature Request: Glip Direct Message Filtered Alphabetically
Currently, on Glip (RC Unified app), under Direct Messages, whoever sends you the most recently message will be the one to appear first on the list.Along with that, there is also be a way for users and admins to filter out the list of users alphabetically.
2 votes -
Copy and paste up to 50 numbers into recipient box at once for texting tool
Copy and paste up to 50 numbers into recipient box at once for texting tool either by control copy or by CSV file.
2 votes -
The call recording should get start as soon as the call hits the Ringcentral portal, say company site.
.In this way, we would be able to analyse the caller's experience in missed calls more relatively and will help solving the issues related to minimize the missed calls.
2 votes -
Generic Key Presses
My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.
2 votes -
how much SMS sent/received
We wish to know how much SMS sent/received in ours accounts
2 votes -
RingCentral Conference Add-on
When scheduling in google calendars, there is an option for a RingCentral Video Meeting Add-on. However, if one wants to schedule a meeting without video, there is no option for just adding a Conference call, which there should be instead of entering it manually.
2 votes -
Custom recording of name pronunciation when you leave a voicemail for another user
When you call to leave a voicemail for another user, and listen to the message on your Polycom desk phone, it announces who the voicemail is from using a computer generated computer. I've been told there is no way to currently change this. We've done a custom recording for the "Record User Name" function in the users profile, but this doesn't affect the name announced when leaving a voicemail.
2 votes -
Send group SMS on chrome plugins.
We would like to have the group SMS feature to be added in chrome plugins. So we can send group SMS as well on the chrome plugins and not just on the app
2 votes -
Export Tasks in CSV format to be transferred to databases
It would be great to be able to move some info posted inside Glip Pro outside in a text CSV format. That way these info might be stored and used inside organization databases
2 votes -
Use of Forms for requests
It would be great to be be able to place a requests like tasks. Sometimes there is the need to place requests between team members. Let's say for example ask for days off or ask for a purchase .......
2 votes -
Team Rooms with Guest Admins
I work with RingCentral App regularly. We often create groups that include many members of my domain and/or other domains. The issue is... the Team Admin must be from the creating organization. Is it possible for the creator of the Team to add Guest Admins from other organizations that can "Add People". This would be a huge help.
2 votes -
Enable the RingCentral App to use the *9 mute feature
Ring central App does not allow us to use the *9 feature unless call is transferred from the desktop.
2 votes
- Don't see your idea?