12768 results found
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Configure Automated Voicemail Deletion
configure the voicemail to auto delete after x amount of days
2 votes -
Slack automated messages
To have an automated slack message to be sent to internal email address when user transfers calls to them and / or when they receive a voicemail on their personal extension
2 votes -
Limit number of logins per user/extension
Please could you let us know if it is possible to limit the number of logins per user/extension?
Example - users can only login to one device, i.e. laptop, at any one time. If they tried to login with RC credentials for softphone on any other device can this be denied? If in the scenario where a users computer/laptop fails can the original registered device be de-authorised from the admin portal to allow the user to sign in on a new/alternative device going forward if required?
Thank you.2 votes -
Ability to change phone status from order in progress to completed
Customer should have a capability to change phone status from order in progress to completed in Service web
2 votes -
Gmail E-mail invite for conference call
The Customer wants to use their Gmail account to facilitate invite E-mails for call conferencing in the application.
Currently, when the account is synced-in with google, nothing is happening when "invite by E-mail" is pressed.2 votes -
bulk delete inactive/unused devices/hot desk phones
bulk delete inactive desk phones
an admin should be able to delete in bulk RingCentral admin portal data such as devices that are inactive or currently not in use2 votes -
Change Bluetooth Device Name
I have a Poly CCX700 purchased/leased through you guys. Myphone says 'Visible as "Spencer Smith" to other devices. How can I change this so I can keep my headset connected but my personal name is not broadcast to everyone within Bluetooth range
2 votes -
The capability to set all international numbers to be forwarded in to the voicemail without adding the country code manually in custom rule.
The capability to set all international numbers to be forwarded in to the voicemail without adding the every country code manually in custom rule.
2 votes -
utgoing Dialing rules (Dialplan)
I am looking to integrate with one of our entities. I would like to create short dial codes to call users on the other phone system. For example, I want to be able to dial 5220 and it should automatically dial an outside number and pause and then dial ext 220.
2 votes -
Sent to Voicemail or answer it using a deskphone option
Ability to choose whether calls are routed to voicemail or answer it when someone called in to the main number using a deskphone.
2 votes -
Fax Outage Notification for Fax Account
Customer is requesting to receive service status notification whenever there are outage on the service. Customer has a RingCentral Fax3000 account.
2 votes -
Delegated line for IP Phone
I'd like to apply a template and set a Delegated / Shared Line, but I don't see a template available for VVX250.
2 votes -
Fax Transmission Result: View Message on RingCentral App
On the fax transmission result email, "View this message on your RingCentral App", when you click the hyper link, it's not taking me to the message but just a download page for the RingCentral app even if I have it downloaded or the web version is open on the browser.
It would be best if it would actually route me to the fax I sent.
2 votes -
Synchronous Automated Machine Detection - AMD
Synchronous Automated Machine Detection. Allow for campaigns to enable audio files to be played while the system is detecting if a pickup is a machine or person (AMD). The reasoning here is that people are more likely to stay on the phone if they hear something - like generic call center background noise.
2 votes -
Option to change outbound call recording per site
cx would like an Option to change outbound call recording per site
2 votes -
Display inbound caller id when a call is placed on hold and the phones has shared lines configured
Display inbound caller id when call is placed on hold in a shared line configuration.
2 votes -
Ringtone for external number
please have a feature for the default ringtone available in the portal to take effect even the call is transfer to a 3rd party number
2 votes -
Quiet Message Delivery
It would be great to send internal chat messages on a quiet delivery option. The ability to message colleagues who are on calls but not disturb them. IE--if someone is on RED (on a call), I could send them a chat and it would deliver discretely/quietly as to not disturb their call, regardless of their notification settings
2 votes -
Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes.
Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes. Not specifically a call monitoring/HUD but other way to share calls for them to do a side by side training for new hires call center agents.
2 votes -
Automatic Caller ID Name Saving Problem:
Currently, when receiving calls on a RingCentral number, the caller's name (if available) is displayed but not automatically saved to the user's contact list. This requires manual input and can be time-consuming, especially for frequent callers.
Customization: Allow users to control whether the caller ID name is automatically saved to the Personal contact list or a specific custom contact list.
Duplicate Prevention: Implement measures to prevent duplicate entries in the contact list if the caller ID name already exists.
Privacy Settings: Provide users with the option to opt-out of this feature if they prefer to manually manage their contact list.…
2 votes
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