12770 results found
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A feature to minimize silence gaps when callers don't take action during IVR greeting, before the greeting repeats."
A feature that can shortened the silence gap time at the end of the options; if you don’t select anything, there is 10 seconds a gap before it returns to repeating the options
2 votes -
Be able to track calls in RC and Salesforce when making a call from personal cell phone
Being able to have an employee make calls from their personal cell phone and have the data tracked in RC and in Salesforce to use show up on the analytical reports (For Sales People). An option for them to be able to turn it on/off at any given moment. Or being able to link their cell number with RC to dial out between a certain time frame that will be tracked for the reports in RC and Salesforce.
2 votes -
Assigning Direct Line to desk phone without associating the Direct Line to a user
It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number
2 votes -
Option to view users schedule phone time in the RC app
We need our users to be able to view the week schedule of their phone time in the RC app, as per support it is viewable in user extension Settings> User details > Settings and permission> Schedule however we need our users to have a view in the RC app for easier view
2 votes -
transfer to voicemail on cisco cp8851
Transfer a caller from a desk phone to another extensions voicemail. This can be done on the RC app but we need the feature to be on the desk phone.
Typically we could press *55 and then the persons extension and it will send directly to another employee's voicemail.2 votes -
ability to see who picked up an incoming call
when a call comes in, you cannot see who or what extension has answered the call.
2 votes -
Allow users to select a Delegated DID as their primary outbound caller ID
Use case:
* An entire office of RingEX users needs to use the same outbound caller ID. This phone number is also the primary number used for their Contact Center (RingCX).Feature request:
* Add support for using a Delegated DID as the primary DID used for outbound calls on all the Apps.2 votes -
Customer would like to have their nick name as caller ID instead of Full Name (internal calls)
Customer would like to have their nick name as caller ID instead of Full Name when doing internal calls.
2 votes -
Enable SMS feature for korea numbers
It would be best if we can allow SMS enable to a Korea numbers in RingCentral Account. The users who are based in Korea would able to send and receive SMS using their Korea numbers in RingCentral Account.
2 votes -
option to disable the notification prompt in RingCentral Phone app
Option to disable the pop-up window/notification in RingCentral Phone app. Please see the attached file.
2 votes -
Integrate a website to a Call Queue extension
We would like to trigger a website when a Call Queue extension is called.
2 votes -
Queue Management
Have the ability to set the Queue management list in Alphabetical order
2 votes -
Automatically enable Do Not Disturb when away from desk
This is a description of the Issue you are communicating about. Is there a way to automatically send calls to voicemail when you are away from the desk? Currently users have to manually set themselves to DND in order for the calls to not ring through. We would like when the PC is locked to send to voicemail automatically.
2 votes -
Allow call queue ringer settings to supersede individual extension settings
I would like for the "number of rings before trying next member" setting in call queue settings to supersede individual extension ringer settings. It makes no sense to have a "number of rings before trying next member" setting for a call queue, if the number of rings set by each individual member of the queue take precedence over this setting.
2 votes -
Images in built-in signature should not be added as additional page
Customer has built-in company email signature that cannot be removed and it's adding up 5 pages to the total fax attachment.
RingCentral should be able to identify and not include it to the fax attachment.2 votes -
A functionality to prevent the number from being recognized as a VOIP number.
This is causing other companies to reject their calls because other companies can see if they are using a VOIP number, which is easy to get.
2 votes -
Cisco Forward all calls option
Cisco phones in general don't have the option to forward all calls from call preferences on its settings. It would be efficient to have this option available so reception phones can be automatically forwarded to external numbers without the need to log into the portal.
2 votes -
Disable Autostart of Desktop App
In virtualized environments (VDI) an autostart option is required to control the autostart escpecially in environments with limited ressources. Please enable provide an option/parameter for an admin to control the behavior. When the admin manages the setting, the user should not have the option anymore to change this.
2 votes -
2 votes
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assign special number if someone called main company number
it would be helpful if we can assign special numbers on caller id if the main number is dialed
2 votes
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