13294 results found
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Note section for individual phones
I would like a section for notes about individual phones under User phone details. This could help with tracking physical location of phones withing the organization.
2 votes -
Display schedule without clicking Edit
Display the configured schedule without clicking the Edit button.
Instead of displaying "custom" like in the attache screenshot, show the configured schedule.
2 votes -
Dial by name directory to offer more than 20 names
Dial by name directory to offer more than 20 names
2 votes -
Ring central to service Firewall config
We contacted Ringcentral support seeking assistance as a user in the account when logging in getting the error "getting error this redirect failed because URL is blocked. please contact our support" as we have informed that a certain port with ring central is not allowed on our firewall and needs to be whitelisted a link for the network requirements was provided however we do not have the knowledge to set it up it would be better if Ringcentral can setup this configuration with our router to ensure connectivity with the Apps and RC tools
2 votes -
After hours filter in analytics
Option to add business hours in the Business Analytics, more specifically on the "Data Filter". It only shows date.
2 votes -
Hide RC app stand alone
option to hide the standalone window, option is no longer available as shown on this KB:
https://support.ringcentral.com/article-v2/Using-the-standalone-window-for-phone-calls-in-the-app.html?brand=RingCentral&product=RingEX&language=en_US2 votes -
Call Flip before connection
Ability to FLIP a call from the desktop application to the deskphone prior to the receiving party connecting. As is currently designed, the CALL FLIP can ONLY occur after the call has been connected. The problem with this is that once a call has been FLIPPED, hold music will play. This is very distracting to the party being called and does NOT provide for a smooth transfer. It should appear seamless to the party being called and not disrupted with hold music.
2 votes -
Customizing Faxes: Removing "@rcfax.com" domain from email to fax
When sending a fax via email, the fax header and cover letter currently include the full email address (ie: 1234567890@rcfax.com. The customer only wants the destination fax number (ie: 1234567890) to appear on the header and the coversheet aligning with their branding and improving readability for receipients.
This enhancement would provide gerater flexibility and professionalism, catering to customer-specific needs and increasing satisfaction with the email to fax feature.
2 votes -
The customer wanted to use ATA as a paging device and to be added in a paging group.
The customer wanted to use ATA as a paging device and to be added in a paging group.
2 votes -
Call log tagging
option to remove the missed call notification for call queues that are set to simultaneous ring
2 votes -
Ability to send and receive SMS/ messages
Customer wants to have the ability to send and receive emergency messages/SMS.
2 votes -
Increase HUD/Presence Contacts to 1,000
There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.
2 votes -
import personal sms messages to ringcentral app
The customer wants to import their personal messages to ringcentral app to use as a back up.
2 votes -
Multi Site Notification Settings
Messaging notification on the account when someone send an SMS to the phone number assigned to the site is being sent to the operator of the main site.
We would like to receive the SMS notification on the SMS recipient of the specific site and not the operator of the main site.
2 votes -
Disable RC app Notes
A feature in which we can disable the RC app notes only for specific users
2 votes -
Number of callers allowed in queue to one
Customer would like to have the option to set the Number of callers allowed in queue to 1.
2 votes -
Set default outbound caller id
the ability to set your main number as outbound caller id as default on your account. While you would still have the flexibility to select other numbers as needed, the system should automatically revert to your primary number as the outbound caller ID once the call is completed.
2 votes -
Enable customization on the audio conference host code
Enable customization on the audio conference host code
2 votes -
ability to detect invalid phone number when sending faxes using the app
Customer would like to have the system to have the ability to detect invalid phone numbers when sending faxes using the app. It would be helpful for them since they are sending faxes in bulk
2 votes -
Centralized External Shared Contacts Directory automatically remove duplicate contacts
Customer is requesting for the automatically removal of duplicate contact information on the centralized External Shared Contacts Directory. Since the admin is the only person who can add the contact on the admin portal and every users will gather all of their personal contacts, chances of Duplicate contacts will occur and customer wanted for the feature to automatically detect the duplicate contact and automatically removing those duplicate contact on the centralized External Shared Contacts Directory.
2 votes
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