11055 results found
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Conference call line without a participate code
We want to use a conference call line without a participate code.
1 vote -
Stop blocking calls
The call is blocked due to inactivity. how to stop this without downloading the app i dont like their app
1 vote -
customize IVR voicemail greeting when pressing #
customer wants to customize the greeting if they press # on the voicemail greeting
1 vote -
Admins for Greetings only
An option where they would be able to set up a role that would only allow to update the Greetings for the Call Queues, or other group extension if needed. A customized role which would not allow other features to avoid unncessary changes on the account.
1 vote -
Enable Toggle Between Original Caller and Transfer Recipient During Warm Transfer on Desk Phones (Yealink T46U and Similar Models)
Current Behavior:
When a user initiates a warm transfer, they:
- Answer a call from a caller.
- Dial the extension of the intended transfer recipient (Ext. B).
- While waiting for Ext. B to answer, there is no way to toggle back to the original caller without canceling the transfer attempt.
After Ext. B answers the call:
- The original caller is on hold.
- Ext. A can either complete the transfer or cancel it.
- There is no option to put Ext. B on hold and return to the original caller before completing the transfer.
Requested Enhancement:
Introduce functionality to allow the transferring…
1 vote -
Paperless Invoice
Can ringcentral automatically email your bills to me so I don't have to download pdf in billing section?
As of now, RingCentral does not offer an automatic email feature for sending billing invoices directly to your inbox. All billing communications are sent exclusively to the email address listed on your account's Billing Overview page. To ensure you receive all crucial billing information, updates, and notifications in a timely manner, please review and update your billing contact information accordingly. Alternatively, you can manually download your invoices from the Billing section of your RingCentral account and forward them to your desired email…
1 vote -
exchange diversion
Calls are forwarded blind to an external number with the originating number and the incoming user's caller ID in the packet header.
1 vote -
Would like to set the Site Name for numbers in Vault
I want to label the numbers in storage so when my staff search for a number for a new staff they can choose the site they are going to be working for.
1 vote -
Setup Corporate Directory by Password for BYOD Other Phones
Setup Corporate Directory by Password for BYOD Other Phones
1 vote -
assigning presence 3rd line key same extension yealink T54W
Ability to assign the 3rd line key of the presence to the same extension using T54W Yealink
1 vote -
Disabled Zero dialing on specific extensions, Message only Extension
Add a setting or toggle on/off where zero dialing is specific to Messages only extension or any extension not for company wide.
1 vote -
option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list
Currently, call queue groups are displayed in the contact list when users attempt to send an SMS and browse their contacts. We want to prevent these groups from being visible to users while sending SMS or browsing contacts for SMS, but still maintain their availability in the company phone directory. We would like to add an option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list, while ensuring they remain visible in the company phone directory.
1 vote -
It would be nice to have an app that would help provision/program IP Phones that aren't supported by RC's Auto-provisioning feature.
It would be nice to have an app that would help somehow help provision/program IP Phones (like our 12 new VOiP Desk phones here at our office) that aren't supported by RC's Auto-provisioning feature.
1 vote -
Brings Caller name along with Caller ID when call client
Brings the caller name along with caller ID when call client. This will avoid lots 'not familiar' hang up from client side
1 vote -
Enhanced Missed Call and Voicemail Logging Indicators
Summary
Requesting enhancement to the call logging system to include more detailed indicators for missed calls and voicemail routing. This will allow support and end-users to identify whether a missed call or voicemail was due to caller disconnection, lack of answer, or a network/system-level issue.Current Behavior
Missed calls in call logs do not differentiate between:Caller disconnecting before the call was answered
Callee not answering the call within the ring timeout
Voicemail entries do not specify:
If the call was routed to voicemail due to user not answering
If the call was sent directly to voicemail due to a…
1 vote -
Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.
A recent update allows me to listen to voicemails as they're being recorded, after I send a call to voicemail, and allows me to pick up the call if desired.
It would be nice to enable the same for calls transferred to my voicemail from other extensions.
Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.
1 vote -
stop sending sms when sms limit exceeded
We would like to turn off auto-purchase for SMS.
1 vote -
Option to disable the users from using company phone numbers as caller ID number
Looking for the option to disable the users from using the Phone number as their Caller ID number on the drop down.
1 vote -
Enhance Call Logs: Show Disconnect Initiator and Call Release Type for Missed Calls
Currently, for calls where the caller initiates the disconnect before the call is answered, the call result only appears as "missed." This creates some uncertainty regarding the exact cause of the missed call. It would be very helpful to include additional details, such as the "Disconnect Initiator" and whether the disconnection was a normal release or due to a system issue. This would provide admins with more in-depth data, helping them understand what exactly occurred with calls marked as missed in the call logs.
1 vote -
Add Option to Filter All Posts by a Specific User Within a Team Conversation
Currently, filtering messages by a specific user in a Team conversation requires entering a keyword and only returns posts that match the search term. We would like the ability to filter and view all messages posted by a specific team member within a conversation, regardless of content. This would greatly improve visibility and tracking in collaborative threads.
1 vote
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