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11323 results found

  1. Have an option to still ring the user's phone even if the Call Forward is enabled

    Looking to have an option to still ring my phone even if I enable the Call Forward feature to ring to another user or phone number.

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  2. Call recording

    I want the call to go to voicemail if we are not available. But if we are available, I need a recording to notify this call may be recorded before it goes to the active agent. Currently, if we are not avail, the recording gives the disclaimer and the voice mail message. Case #28781387

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  3. Smart Call Queue Routing

    We want to have a smart feature in our call queue system. When a customer calls back within 24 hours, they're automatically connected to the same user/member that handled their previous call. This ensures continuity in their customer service experience.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Call log

    To show multiple missed calls from the same number.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. Ability to See the Response of External Number on SMS

    Allow users to see the response of an external number within a group SMS thread.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Template for Trusted Numbers

    There should be an option to add trusted numbers using templates to apply to all users.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Links: update the REGEX to interpret text as link to support more uri schemes

    We use Team messaging extensively. In our business, we use many custom uri schemes (fmp://, maps://…)
    It would be great if these were interpreted as links just as https:// or ftp:// are.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  8. Keep the cyber criminal out of my accounts

    Do not allow anyone else in my account that pretends to work for me. I have been in captivity close to 5 years because of this

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  9. Improvement for AI Notes Button on RC Mobile App

    Problem: During a call on the RC mobile app, the "AI notes" button remains visible even after it has been enabled. This makes it very easy to accidentally tap the button and disable the AI notes feature mid-call, resulting in the loss of the call transcription and summary.

    Impact: This issue forces users to either restart the call or manually take notes, which is inefficient and can lead to missed information. The primary benefit of the AI notes feature—automated transcription—is compromised by this user experience flaw.

    Proposed Solution: Once a user has enabled the AI notes button at the start…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. call number without using the app request

    Request to have feature to call outside number without using any RingCentral app by just calling the number and providing code from RingCentral to any destination

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. SMS report would like to show the body of the message as well

    The report currently only shows that there was a message sent between the two numbers but does not show the actual message. Would like for to have a option that you can see the actual body of the message in the SMS text

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. allow

    allow the review of text to speech voice prompts, a feature to create text to speech voice prompts in the "Prompts Library" Instead of uploading.

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  13. Allow SMS Message Auto-Conversion to MMS or Multi-Segment Handling to Prevent Delivery Failures

    Requesting a system enhancement that automatically converts long SMS messages (e.g., job listings with pay rates) into MMS format or optimally splits them across SMS segments, while removing/replacing special characters that trigger UCS-2 encoding. This would prevent message delivery errors caused by exceeding segment limits or unsupported characters, and ensure consistent delivery of structured text content like job postings.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Cross-Site User Assignment for Queue Managers and Co-Recipients

    Feature Request: Cross-Site User Assignment for Queue Managers and Co-Recipients

    We have a setup with multiple Sites and would like to request the ability for Managers with Full Access to assign users across different Sites.

    Currently, a Manager with Full Access is unable to assign users from other Sites when managing Queues or Co-Recipients. When changes are made, the system does not allow saving the required users. Additionally, when assigning Co-Recipients, the selection is limited to users within a single Site, preventing us from choosing recipients from multiple Sites.

    To work around this limitation, both the client and RingCentral Support…

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Separate Call Recordings for Private Call Park

    Current Behavior:
    When using Private Call Park, the system only shows the recording of the parked portion of the call in the app. The recording of the initial call (when you first answered it) is not available.

    Requested Behavior:
    We would like to have two separate call recordings when performing a Private Call Park, regardless of whether On-Demand Call Recording or Automatic Call Recording is enabled:

    Recording of the initial call when answered.

    Recording of the call after it has been parked.

    This enhancement would allow users to access the full call history for each interaction, even when using Private…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Ability to Use RingCentral APP Text Templates in RingCentral for Salesforce

    We would like to request an enhancement to the RingCentral for Salesforce integration that allows users to access and utilize text templates created or available in the RingCentral app directly within RingCentral for Salesforce.

    Business Need / Use Case:
    Currently, agents and users who rely on RingCentral for Salesforce must manually type or copy/paste recurring text responses when sending SMS messages to customers. While text templates are available in the RingCentral app, these templates are not accessible within the RingCentral for Salesforce interface.

    This limitation impacts efficiency and consistency, particularly for sales and support teams that frequently use standardized messages…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Change the outbound hold music

    When I make the outbound call, if I place the call on hold, there should be a setting on our end that the recipient should not hear any audio on their end.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. ability to receive sent faxes email notification

    able to receive email notification for all the faxes were sending for future reference.

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  19. option to disable the recording and screensharing button on the app

    option to disable the recording and screensharing button on the app

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  20. Request to Route Dial-by-Name Directory Calls to User's Assigned Call Queue

    The customer is requesting that the Dial-by-Name Directory be configured to forward calls—when a user’s name is selected—directly to the call queue that the user is a member of, instead of routing the call to the individual user.

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?
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