9346 results found
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Enable call log retrieval indefinitely into the past
I suggest that you enable call logs to be retrieved indefinitely into the past as I believe many users are like us - businesses who don't usually need to retrieve call logs except under unusual circumstances (like in our case, an IRS audit!).I need our call logs for January - December 2020 in order to respond to an IRS audit. We have never needed to retrieve our call logs in the past so we did not set up Archiver, and I was not aware of the time limitation on call log retrieval. I contacted Support by phone and chat and…
1 vote -
Have the ability to restrict an extension from adding another extension in HUD in RC App.
Customer called in regarding whether we have the option or setting to restrict an extension from adding another extension on their HUD. Not taking the option of not being able to be monitored by other user, but just to restrict some users to view or monitor others in HUD via the RC App.
1 vote -
Admin Portal Transfer Requests: Email and attach a copy of the completed form and in portal
Please can you include a copy of the number transfer request form that we complete in the admin portal and also email a PDF to the requestor?That way if a port request fails or there is an issue we can review the submitted form and identify if it was caused due to an admin error.Would be great if there was also an option to edit/resubmit.
1 vote -
Sort 'call from' numbers
My business uses Ring Central to take inbound calls from over 100 small businesses nation wide. When we need to outbound call the clients back, I have the daunting task of scrolling through a list of over 100 possible 'call from' numbers in the drop down to represent the number the client called initially. I notice the list of 'call from' numbers is sorted numerically, which is not very helpful. I'd like them to be sorted alphabetically by the name I've given them. How can I do that? This problem has slowly worsened as we took on more accounts and…
1 vote -
default phone to do not disturb as soon as you are on a call...even for intercom calls.
If someone is on a call and we intercom them, they and the other person on the call can hear what we are saying.
1 vote -
Department column header within Billing Items view
Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost centre as we have to do a lot of cross-referencing.
1 vote -
Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name
As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
1 vote -
To be able to change the amount of times the IVR menu must play before an extension can be dialled.
It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.
1 vote -
Online Access to Reprovision Phone Number
I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes each time to navigate the options menu, wait in queue, explain the issue to the support agent, wait on hold while they create the support ticket, and then have them explain that they have opened the ticket and it will be resolved. The user I have assigned the new number then…
1 vote -
Use JobNimbus app
Add JobNimbus App to simplify my calls with their customer service software
1 vote -
Global Missed Call notifications
I would like to be able to set up a global missed call notification emails to go out to my customer care team so they can know when call are being missed on any future and current number in my organization
1 vote -
need to be able to distinguish which line is being called
My RC account gave me a main line and then a direct dial number. System currently set up such that the caller ID bar which displays when you get a call does not distinguish whether the caller is calling the general line of my direct dial line. Apparently, all cell phones have this problem. I have a solo law practice and want to be able to distinguish at the time of the call whether it is an appointed public defender client or a private client/new business. Right now no matter which is called it says ring central caller. I can…
1 vote -
Disable "block all calls" on system mailbox ext.
We had a new admin accidentally block all calls on the account by toggling the "block all calls" on the system mailbox ext. I can't think of a reason why this would ever need to be done. On the system mailbox ext., can this option be removed, greyed out, or at least a pop-up stating the repercussions if it's toggled?
1 vote -
Auto created contacts from chats with AI identification
The idea would be to use AI to improve contacts management and people efficiency... One thing I have found difficult since I joined RingCentral is to remember all the names and what people do as I have met so many people...IF when I chat with someone MVP could suggest and automatically create a contact I have been "In contact" and put a note of what we were talking about (like when you send a text and apple highlight and suggest to create the contact if it see a name). And then I could also go back to it and change…
1 vote -
Voicemail notification on Yealink 48S phone
Right now I only get an indication on my Yealink desktop phone that i have missed calls. I would like a separate notification on my desktop phone that would tell me if any of those missed calls left a voicemail.
1 vote -
Limit the number of voicemail messages allowed
We get a VERY high call volume to our emergency assistance extensions. Too many to be able to return their calls. So we would like to change the max voicemail message allowed to 40. So if a caller wants to leave a voicemail message and the mailbox is full (at the 40 limit), we want them to get a message that the mailbox is full.
1 vote -
Record your own company name
It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.
1 vote -
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
1 vote -
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
1 vote -
Ability to change voice mail email notifications
Can we please change the voicemail notifications so that either the person leaving the voicemail or RingCentral can filter voice mails between which voice mails are considered urgent and which are not.This is so that users can determine what they need to respond to in what manner of time. Currently all voice mails have urgent in the subject line.
1 vote
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