12776 results found
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Be able to delete missed video calls in app
its annoying to see on dashboard
2 votes -
User Can Monitor Calls Even Without a License
Can we have the option to set up a user without a license or digital line to be able to monitor calls? The user does not need to make and receive calls. The sole purpose is to just monitor calls of other users.
2 votes -
The ability to "turn off/hop out" of a call group without having to manually change the call group each time.
This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for it to not ring their phones unless they are filling in for the others. I was thinking maybe there would be a way to create a button or something to where they could mute/hop out of the call group so they dont have to hear their phones ringing all day.…
2 votes -
Inbound: Toll-Free vs Local call graph
our account manager provides us with a graph that shows Toll-Free vs Local calls, this is very helpful information. It would be nice to have this accessible at the customer level, it would allow for quicker access so that we do not have to wait for a reply from the account team.
2 votes -
Integrate RC Scheduler using outlook.com
We are using an exchange outlook web app that looks like everyone else, but it is private to our server and does not go thru MS365. I need to integrate the ring central scheduler on that platform now that RCM is retiring
2 votes -
Chrome Extension: ability to keep a session live
Chrome Extension: ability to keep a session live, without any need to login again for longer time on the PC/chromebook even if the PC/chromebook has been shutdown .
2 votes -
Change company contacts to show direct numbers
The mobile app has it's current contact page show company contacts with their emails for the accounts. I don't see this as very useful as we use other apps to manage emails and would much rather have the direct number shown there instead. I understand that it is shown if you tap on the contact. I would like to be able to see the direct number or at the very least be able to choose what info is shown for each contact so I can edit it to my liking.
2 votes -
Only number associated with user is visible to him/her
There should be option where when number is assigned to user, he should be able to view and use only assigned number, not have list of all numbers that are there on the main account.
2 votes -
Add quick search to know which CALL QUEUE a user belongs to.
This is important for accounts with 20 call queues, to hundreds. Some users are members of more than one call queue. It is tedious to go to each call queue and check the members if a user is one of them.
2 votes -
Remove hyperlink from text
Current behavior: If you type or enter an IP address or domain name, it is automatically displayed as a clickable hyperlink. Desire behavior: The ability to right click on the string identified by RC app as a hyperlink and remove the hyperlink so that it's displayed as just a raw stringThis will improve cases where the RC app misidentifies text as a hyperlink and also allows users to share links/IPs while removing the risk of an accidental click, should the link or IP be malicious or intended to be not clickable
2 votes -
Conversation-Specific Notifications on Mobile App
Right now (at least on iOS), all chat notifications from RingCentral are grouped under a single notification group, regardless of which contacts are involved.For iOS's native text message app, each conversation is a separate group of notifications. This is much better, since someone glancing at their notifications doesn't need to sift through all the messages to find the one conversation they cared about.
2 votes -
Blocking calls after hours for cell but not physical phone/desktop app
The afterhours option is great. I want to use the phone app, but don't want work calls afterhours. The problem is this is a global setting. So if I am working late at the office, I can't get calls unless I remember to turn off the afterhours. It would be great to have the after hours seperated between mobile app (so I don't get calls outside the office) and physical phone/desktop (so I can get calls if I am working late)
2 votes -
Editing RC meeting as a delegate (on unified app)
we would like our users to be able to edit meetings as delegates using the RC unified app. Looks like you are not able to do that with new RC unified app
2 votes -
Have the ability to restrict an extension from adding another extension in HUD in RC App.
Customer called in regarding whether we have the option or setting to restrict an extension from adding another extension on their HUD. Not taking the option of not being able to be monitored by other user, but just to restrict some users to view or monitor others in HUD via the RC App.
2 votes -
Sort 'call from' numbers
My business uses Ring Central to take inbound calls from over 100 small businesses nation wide. When we need to outbound call the clients back, I have the daunting task of scrolling through a list of over 100 possible 'call from' numbers in the drop down to represent the number the client called initially. I notice the list of 'call from' numbers is sorted numerically, which is not very helpful. I'd like them to be sorted alphabetically by the name I've given them. How can I do that? This problem has slowly worsened as we took on more accounts and…
2 votes -
a way to restrict what devices the phone app can be installed or used on?
a way to restrict what devices the phone app can be installed or used to
2 votes -
Make the service portal mobile-friendly
(service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile device and resize itself accordingly.Also, the voicemails do not play from here, the text transcription does not work, and the call-back by tapping the phone number does not work. Please fix these for the mobile platform.
2 votes -
Add TRANSFER BUTTON ON INCOMING CALLS ON THE DIALLER
Aside from voicemail option, please add a transfer button on the RC APP DIALLER pop up when a call comes in. Right now the transfer feature will only comes when the call has been answered already. Customer want the ability to transfer the incoming call right away when the dialer pops up / as the phone is still ringing.
2 votes -
Flip Phone Support for App
We have an employee that is visually impaired that works standing up and can not access a desk phone. He had been using an older smartphone, that just forwards the number over wifi, but since you retired that version of the app, we can not find a smartphone that will work for him. Having an option for the application to be used on a flip device would certainly be more inclusive than having no options at this time. Thank you for looking into this.
2 votes -
Ring central Message view
I would suggest to add Clickable option to previous message thread so they can click on that and review before and after msgs. SLACK provide that option.Ringcentral : https://nimb.ws/4IVxhY
2 votes
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