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  1. I am often on one outgoing call, when an important second call comes in. I currently use a human teller receptionist so that I can be told who is calling about what, and prioritize accordingly, REAL TIME.Call screening should go like thisRC. “May I ask your contact information and nature of call?”Caller “joe re your dishwasher”At that point RC should reply, “please hold on a moment”And nearninstantly send me a voice to text of what the caller just said. It can be sloppy, just need to know who and about what.Then give me a few (customizable) options I can select…

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  2. when turning off the member status on a specific call queue it wont affect the other call queues the member is part of

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. This gives programmers the ability to integrate directly to RingCentral, and not have to rely on stand-alone email applications (like Outlook, Gmail, or Microsoft Mail) or a third party (like JangoMail) to send fax requests to FaxNumber@rcfax.com. There is no flexibility to automate email sends to get faxes into RingCentral's queue, other than having users save all attachments to file and attach them manually, or contract with a third party to handle this integration. This should be a service that Ring Central provides.

    1 vote

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  4. "Not a problem but what would be amazing is if you can have comment streams within the chats. Sometimes various conversations are happening within one ring and you have to copy and paste the thing you are responding to so that people know what you are talking about.Voting functions would also be cool.Also, it would be nice if the event function gave reminders."

    1 vote

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  5. I have used Zipwhip for several years, they have a very convenient feature that allows a draft SMS to be saved and sent later.This feature does not exist in RingCentral, I have talked with support several times.Thanks.

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  6. This wouldnt require any crazy coding, but the addition of a field in the Transfer Orders page would be very helpful to keep track, especially for larger companies, where several transfers can be requested, so that internal admins can keep track of transfer processes at a glance rather than having to click in to the order number and then compare number lists back and forth to make sure everything is going as it should. The Order Number is unique and doesnt tie into anything in particular and so it is helpful for when an issue comes up or keeping historical…

    1 vote

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  7. Whilst using the Ringcentral desktop app, I think it would be very useful to be able to input calling number on the dial feature and the option that that call be made through the phone application or the desktop app. Much like how Windows Your Phone application works.

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  8. Dracula is a popular dark theme that is easy on the eyes. https://draculatheme.com/

    1 vote

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  9. We want to be able to have extension uniformity across our multisite locations. We have may different dealerships and want the positions at each dealership to be able to have uniform extension numbers and then have site codes for internal calling between locations. Please contact me with questions

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  10. When viewing tasks created on teams that are set up, you need to scroll up/down to see even just a few tasks. It would be SUPER beneficial to have a 'condensed' view so that you can see numerous tasks in rows in one view. There is so much wasted space off to the right where additional information can be included. Also, adding filter radio buttons to view (only complete tasks, incomplete tasks, all tasks, etc.) Sort tasks by due date, etc.

    1 vote

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  11. In my unit, we are constantly at our desks and then away taking orders, then talking with builders. Adding a keyboard command to put the app in the Not Available mode would be very beneficial

    1 vote

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  12. inbound and outbound call

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  13. Provide an option, via the search option in the directory on the desk top phones to call either a mobile number or the direct dial number. (similar to what you can do on a cell phone for a contact.) Time savings; paper savings; convenient

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  14. We would like to be able to flag/mark previously recorded call logs, and to also have the ability to include a short description pertaining to the call. This would make for easy reference should the call be needed in the future for any purpose, saving time in know which call is which.

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  15. When I click Join for a video meeting, there is a dropdown list of past invites. It shows only five rows, of which one has the description "RingCentral Video meeting" which is so vague that it is useless, another is a link to join my own personal meeting, and the fifth was a meeting I was invited to once to interview a job candidate - but these rows never leave my list. Other meetings that I join regularly, in other users' personal meeting rooms for example, do not show up no matter how often I meet with them, so I…

    1 vote

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  16. All calls from unsaved and unknown callers should go straight to voicemail.

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  17. This should be obvious. For some reason, RC won't show the name of the phone line when I'm sending a New text on the RC desktop app. It only shows a dropdown of numbers and I have to look up which business the line is for. SUPER INCONVENIENT. Please RC let's fix this as this is a necessity and not a luxury!

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  18. It would be helpful if there was a diagnostic tool within the online account that would determine what is the cause of phone registration failure

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  19. I have realtors and customers. I would like to put realtors in a group (that is not on the same feed) so when I need to send text messages. Realtors are in their own group and customers in another.

    1 vote

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  20. Allow call forwarding (custom rule) to directly forward the calls to a mobile app

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