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10688 results found

  1. Currently, you can only Switch calls twice and it won't allow you anymore on your third attempt to switch the call.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  2. We are trying to setup a call flip in the admin portal to flip a call to a announcement only extension this option is not available as the announcement only extension is not populating in the forwarding under User> User with extension> 101> Phone> incoming call rules> Incoming calls> Add number or Co-worker

    It would be better if we can set a call to be flipped to a announcement only extension

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Custom rule should stay enable whenever you make changes to it. Current behavior is on the existing rule changes made then it automatically tuns off. We need to manually enable it again. It should stay enabled

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  4. Customer is trying to Expand their business and would like to create an account with a phone number that is based in China and bring an existing phone number in China going to RingCentral

    1 vote
    New  ·  0 comments  ·  International  ·  Admin →
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  5. Make the Group Call Pickup feature available for MS Teams when it it integrated with RingCentral.
    Currently, the feature is only available for Desk phones.

    1 vote
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  6. Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  7. The customer requested the ability to enter a code before accessing the RingCX recorded link, ensuring that all call recordings remain secure and are not accessible to unauthorized users.

    1 vote
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  8. Please update the Mitel 6930 and 6940 firmware so they don't reboot when an HUD is updated from the app. When updating speed dials on the Mitel portal they would always update the speed dial buttons without ever rebooting the phones. With Ring Central even moving the order of the HUD on the app causes the phones to reboot.

    At a minimum there should be a button on the App to push out the updated HUD with a warning that it will reboot the phone.

    Many users computers are connect through the phones so rebooting the phones cause the computer…

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  9. calls from answering service are forwarded to customer s ring central number, so staff can answer their calls. but if no staff is available to pickup the call, the forwarded call should be able to retrieve the said call after a number of rings so the caller can leave a message on their answering service and not RingCentral.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. To view and assign Call log permissions for managers to view only their Agent' phone calls

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Add the feature for when the caller presses 1 for English or 2 for Spanish (or any other language) to display on the phone screen so that the staff can answer the phone and greet the clients appropriately.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. To have the ability to answer phone calls even if the computer Screen is lock

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Is there not a way to put the current caller on hold to accept a call just to put them on hold, and then continue with the first caller? Sometimes we have only 1 employee to answer the phone during a certain time.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. Voicemail will state the caller's number and time received first before playing the actual voicemail

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. 1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  18. To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:

    The ability to choose whether the UC called number or the originating called number is displayed.
    An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.

    These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Granular Control for the RingCentral for Teams Embedded App

    1 vote
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  20. Text-to-speech option for Voicemails for Call Queues

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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