10688 results found
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Ability to Switch calls more than twice to multiple devices
Currently, you can only Switch calls twice and it won't allow you anymore on your third attempt to switch the call.
1 vote -
Allow Call flip to announcement only extension
We are trying to setup a call flip in the admin portal to flip a call to a announcement only extension this option is not available as the announcement only extension is not populating in the forwarding under User> User with extension> 101> Phone> incoming call rules> Incoming calls> Add number or Co-worker
It would be better if we can set a call to be flipped to a announcement only extension
1 vote -
Custom Rule Stay Enable
Custom rule should stay enable whenever you make changes to it. Current behavior is on the existing rule changes made then it automatically tuns off. We need to manually enable it again. It should stay enabled
1 vote -
Add China for global RingEX supported country
Customer is trying to Expand their business and would like to create an account with a phone number that is based in China and bring an existing phone number in China going to RingCentral
1 vote -
Group Call Pickup
Make the Group Call Pickup feature available for MS Teams when it it integrated with RingCentral.
Currently, the feature is only available for Desk phones.1 vote -
Add Read/Sent Feature on Messaging
Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.
1 vote -
The customer wanted to know if there is an option to enter a code before accessing the RingCX recorded link
The customer requested the ability to enter a code before accessing the RingCX recorded link, ensuring that all call recordings remain secure and are not accessible to unauthorized users.
1 vote -
HUD updates shouldn't need to reboot the Mitel 6930 and 6940 phones
Please update the Mitel 6930 and 6940 firmware so they don't reboot when an HUD is updated from the app. When updating speed dials on the Mitel portal they would always update the speed dial buttons without ever rebooting the phones. With Ring Central even moving the order of the HUD on the app causes the phones to reboot.
At a minimum there should be a button on the App to push out the updated HUD with a warning that it will reboot the phone.
Many users computers are connect through the phones so rebooting the phones cause the computer…1 vote -
Allow answering service to retrieve forwarded calls as not to leave voicemail to RingCentral number
calls from answering service are forwarded to customer s ring central number, so staff can answer their calls. but if no staff is available to pickup the call, the forwarded call should be able to retrieve the said call after a number of rings so the caller can leave a message on their answering service and not RingCentral.
1 vote -
Call log permissions for managers to view only their Agent's phone calls
To view and assign Call log permissions for managers to view only their Agent' phone calls
1 vote -
Display What Number is Pressed When Caller Chooses Language Preference
Add the feature for when the caller presses 1 for English or 2 for Spanish (or any other language) to display on the phone screen so that the staff can answer the phone and greet the clients appropriately.
1 vote -
Platform Indicator where calls are routed and accepted on call logs
Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.
1 vote -
Ability to answer phone calls when computer screen is lock
To have the ability to answer phone calls even if the computer Screen is lock
1 vote -
Phone rings but only for available agents, not ones with current calls.
Is there not a way to put the current caller on hold to accept a call just to put them on hold, and then continue with the first caller? Sometimes we have only 1 employee to answer the phone during a certain time.
1 vote -
TimeClock for Users in RingEX
Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics
1 vote -
Voicemail will state the caller's number and time received first before playing the actual voicemail
Voicemail will state the caller's number and time received first before playing the actual voicemail
1 vote -
1 vote
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Customize Settings for Message Only Extension Email Notifications
To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:
The ability to choose whether the UC called number or the originating called number is displayed.
An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.
1 vote -
Granular Control for the RingCentral for Teams Embedded App
Granular Control for the RingCentral for Teams Embedded App
1 vote -
Text-to-speech option for Voicemails for Call Queues
Text-to-speech option for Voicemails for Call Queues
1 vote
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