11090 results found
-
Make a feature that sends numbers straight to voicemail if they call back to back in a short duration of time
Basically if somebody keeps “spam “calling you back to back to back and doesn’t leave a voicemail essentially the message will say you have called too many times or attempted to call too many times in a short duration please try again later. Just so that way people stop spam calling over and over again without having to block their number.
1 vote -
All history or logs in contacts
The customer wants all SMS logs and history to be displayed when they click on a contact in their RingCentral app.
1 vote -
Publish Number on Search Engines/Have Visibility Online
Publish Number on Search Engines/Have Visibility Online. RingCentral to manage publishing the company name and number so when searched online, it will have their company name and number.
1 vote -
Limitation with Smartwatches
When customer using Smart watch connect to Android Mobile phone the call routes directly to Smart watch and not on the Mobile phone application.
1 vote -
linked accounts caller ID
For LINKED ACCOUNTS
Users should have the ability to set their CALLER ID to their COMPANY NAME when dialing INTERNAL CALL
Company name should also be part of their contact information in Corporate Directory1 vote -
allow the mobile app to be used like the browser extension.
Instead of having to switch devices on each call, create an option for the mobile app to take over the calls permanently like the extension.
1 vote -
per
privacy settings for Performance Reports to private, public, and shared, similar to what is available in BA.
1 vote -
Call pick up notifications
Customer would like to have a feature other form of notification whenever there is a call to pick up. For example every 20 secs there will be a message that there is a call needs to be pick up
1 vote -
feature where an announcement will be played advising the pending bill of the caller before it will route to an IVR, when dialing the main
A feature where an announcement will be played advising the pending bill of the caller before it will route to an IVR where they have an option to press a key for payment or proceed to the call.
1 vote -
Gifs in messaging
I would love to see gifs available in messaging.
1 vote -
Ability to disable incoming call ring when on a current call
We have set the members of our call queue Maximum concurrent calls per agent to 5 the feature works however, when if the user is getting a second call on the call queue the user can hear the ring from his headset to his app, we contacted support we were advised to go to settings> Audio> Ringtone and notification volume and also we were advised to disable the settings on the Presence "Ring my phone when any user I am monitoring rings" but this did not work for us, it would be helpful if there is an option we can…
1 vote -
Include RingCentral Teams in Teams RingCentral Plugin Contacts
In the RingCentral app in Contacts, you can create teams and view members' statuses. For some reason in the RingCentral Teams Plugin, this option is not available. Would be great to be able to view those teams in the plugin as well.
1 vote -
1 vote
-
Option to restrict the ability to change the option "Auto answer" from the RC phone app
I manage a team of agents and I was looking for the option to restrict their ability to change the option "Auto answer" from their RC app as they keep turning this option off from their side. I tried to follow the instructions from your bot but it asks me to go to Security Profile which is an option I dont have.
1 vote -
voicemail playback speed
Voicemail playback speed -
It would be very helpful if you could slow down the voicemail playback speed. Our old system allowed you to do this by pressing a number during playback.1 vote -
DND show on reports
when physical phone is set to DND it should reflect that the ext is not available on live reports
1 vote -
SMS Registration
If an account uses Ring Central for home phone use and would like to use SMS feature there should be a way to register without asking for EIN and other business info because it's not used for a business.
1 vote -
Subject Generate a report for automatic notes in RingCentral App
Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App
Description:
Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.Current Limitation:
There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
Technical Requirements:Data Source:
Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
Extract…1 vote -
Generate a report for automatic notes in RingCentral App
Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App
Description:
Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.Current Limitation:
There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
Technical Requirements:Data Source:
Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
Extract…1 vote -
Better Emoji Functionality/Customization(Go Giants! emoji)
During RingCentral meetings, it'd be nice to choose from a variety of emoji reactions instead of the 5 basic options. Being a partner of the San Francisco Giants, it'd be great to get a custom "Go Giants!" reaction emoji. Thanks!
1 vote
- Don't see your idea?