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  1. We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inbound call to you.The feature can be used by staff when they are expecting an important call that they need to take for themselves and they don’t want to temporarily remove themselves from the pickup group or temporarily extend the alert timer in the admin portal.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?

    1 vote

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  3. Turn off queue automatically if agent is inactive on computer for x amount of time.

    1 vote

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination

    1 vote

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  5. Customer's who is signed up for trial accounts, fax account, etc. Regardless of what plan tier or type should have the given the option to speak to a live agents for immediate concerns such as simple queries like who their account manager is, how-to questions, et.

    1 vote

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  6. Add more details to call recording file name like the extension who answered or made the call.

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  7. link to join a conference from laptop, and got an error that said "One-tap join is currently unavailable on this device. Please refer to the conference invitation to join.But she was able to log in via the app on the cell phone.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Customer Is looking for option to only have User Group base from the Site Location created and the members that they are assigned. Currently "User Group" option does not indicate per Site Location. Customer would like only user to see "User Group" are created to their site location as per more user are working remotely.

    1 vote

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  9. There is no way to have no number/person selected on the left side of the text screen. If the highlighted person send a new text, it automatically shows as read, so can be easily missed. Please add a way to have nobody selected so texts aren't missed due to this design flaw.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. When you do updates or new uploads via the bulk upload tool, it send an email afterwards to confirm success. The attached template does not show you what was updated or changed. It only tells you which one fails. We would like it to tell us both.

    1 vote

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  11. Selecting a custom named profile would establish video & audio settings. i.e. an "Office" profile would establish different video & audio settings than a "Home" profile. For those that have desks at both home and office - it would simplify the user interface.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. A way to change the dialling code so that it appears as if you are calling from a local number each time

    1 vote

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  13. Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping companies back end

    1 vote

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  14. Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.

    1 vote

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  15. 1 vote

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Need other options besides PDF. Would like JPEG or PNG.

    1 vote

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  17. To be able to have a one year range for the downloaded call logs content

    1 vote

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  18. Have a designated filter in the call logs for monitored calls and an in depth data if the call was successfully joined/barged by the monitoring extension.

    1 vote

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  19. Permanent deletion is not a good idea.

    1 vote

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  20. Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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