9677 results found
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Ability to toggle when you want to allow calls to go to your pickup group
We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inbound call to you.The feature can be used by staff when they are expecting an important call that they need to take for themselves and they don’t want to temporarily remove themselves from the pickup group or temporarily extend the alert timer in the admin portal.
1 vote -
automated voice mails for disconnected or not connected calls
we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?
1 vote -
Turn off queue automatically if agent is inactive on computer for x amount of time.
Turn off queue automatically if agent is inactive on computer for x amount of time.
1 vote -
Phone should also be programmed to indicate when Offline and Do Not Disturb
If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination
1 vote -
Live Agents reachability regardless of the Account plan tier
Customer's who is signed up for trial accounts, fax account, etc. Regardless of what plan tier or type should have the given the option to speak to a live agents for immediate concerns such as simple queries like who their account manager is, how-to questions, et.
1 vote -
Change Downloaded Call Recording File Name
Add more details to call recording file name like the extension who answered or made the call.
1 vote -
One-tap join for conference from the RC MVP App
link to join a conference from laptop, and got an error that said "One-tap join is currently unavailable on this device. Please refer to the conference invitation to join.But she was able to log in via the app on the cell phone.
1 vote -
Creating user group per Site Location
Customer Is looking for option to only have User Group base from the Site Location created and the members that they are assigned. Currently "User Group" option does not indicate per Site Location. Customer would like only user to see "User Group" are created to their site location as per more user are working remotely.
1 vote -
Add capacity to have no numbers/people selected on the left side
There is no way to have no number/person selected on the left side of the text screen. If the highlighted person send a new text, it automatically shows as read, so can be easily missed. Please add a way to have nobody selected so texts aren't missed due to this design flaw.
1 vote -
Update Bulk Upload Confirmation Spreadsheet to show Sucesses
When you do updates or new uploads via the bulk upload tool, it send an email afterwards to confirm success. The attached template does not show you what was updated or changed. It only tells you which one fails. We would like it to tell us both.
1 vote -
Add profile feature for Video & Audio Settings
Selecting a custom named profile would establish video & audio settings. i.e. an "Office" profile would establish different video & audio settings than a "Home" profile. For those that have desks at both home and office - it would simplify the user interface.
1 vote -
Changing Dialing Codes
A way to change the dialling code so that it appears as if you are calling from a local number each time
1 vote -
Grant ability for Admins to remove holds on phones being updated
Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping companies back end
1 vote -
Allow phone assignments without adding a new number
Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.
1 vote -
A separate right pane alignment for RC app dedicated for sent items, SMS MS Teams
To have a separate pane for sent items, SMS MS Teams
1 vote -
Attachment Types
Need other options besides PDF. Would like JPEG or PNG.
1 vote -
Call logs downloaded content
To be able to have a one year range for the downloaded call logs content
1 vote -
Call log filter
Have a designated filter in the call logs for monitored calls and an in depth data if the call was successfully joined/barged by the monitoring extension.
1 vote -
Call log should be retreived or a warning prompt
Permanent deletion is not a good idea.
1 vote -
Set Permissions for creating team channels
Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!
1 vote
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