12223 results found
-
Tenant‑wide Default App Ring Duration Without Overriding User Call‑Handling Preferences
Admins currently must use a User Settings Template to change app ring duration at scale, which forces an override of user call‑handling preferences (ring in order vs ring all). This causes missed calls when short defaults (e.g., 2 rings) are applied and increases admin effort.
Request:
Add a tenant‑wide default RingCentral App ring duration that:-Applies only as a default
-Does not override user call‑handling preferences
- Can be changed safely without affecting personalized workflowsBenefit: Prevents missed calls, reduces manual user updates, avoids unintended overrides, and improves audit clarity.
1 vote -
ability to receive fax but disable outbound fax per user
When the fax setting is on for the account and the the user has a customized role of fax settings not enabled . The user should not have the ability to send fax
2 votes -
Record 911 calls
Any outbound calls from any building to 911 - we need to be able to record and have those stored for review.
2 votes -
stick to same post time when pop out conversation
After searching back and finding relevant point in a DM or Team message thread, I would like to pop out the conversation and remain at that point. Currently the pop out is positioned at latest message always.
1 vote -
View all outbound faxes sent by all extensions
Admins want the ability to view all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand.
1 vote -
caller id
I'd like a way to check the outbound caller ID set on a user's account without having to go user by user in the admin portal. If it could be included in the User export or displayed as a column in the user portal that would be ideal
1 vote -
Fix Automatic Fax Printing so that it works in A4
Currently the Automatic fax printing in Avaya Cloudoffice is unable to resize faxes to print in A4 - it generates printouts in A4 but for any printouts that are outside the margins of A4 it adds a blank page before and after each page of content.
This doesn't happen on every fax, but it is a very frequent occurrence in our environment, so much so that we can't use automatic printing, despite it being what we need to suit the system. Instead our team are having to manually print all faxes as they arrive.
Have worked with the support team…
1 vote -
Silence calls
In the iPhone app, incoming calls cannot be silenced. They keep ringing until answered or transferred to voicemail. I need to be able to silence the calls when in a meeting or working on another task.
1 vote -
DTMF passed on merged conference call for hard phones
Customers would like the ability to merge two PSTN calls onto a 3-way conference call using a hard phone and have DTMF passed between the two PSTN calls.
This currently works with the Ringcentral app but does not work for most all of the supported desk phones.
1 vote -
Enable Sequence Customization Within Custom Rules
Currently, while the Work Hours Primary Sequence allows users to drag and reorder members, the same flexibility is not available within Custom Rules. Inside a custom rule, there is no option to adjust the sequence of rule members.
Issue: When configuring a custom rule, the member sequence is automatically inherited from the sequence defined under Work Hours Settings. Admins are unable to modify or override this order within the custom rule itself.
1 vote -
Enable SMS for Mexico numbers
Hi, It would be best if we can allow SMS to be enabled for Mexican numbers. This will help users to utilize their Mexican numbers in communicating to clients thru text messaging.
1 vote -
Key Layout Customization for Poly VVX 250
Currently supported: VVX 350 and 450.
Request: Key Layout Customization for Poly VVX 250
1 vote -
Ability for multiple users to log in to one extension and conduct conference calls
Ability for multiple users to log in to one extension and conduct conference calls
1 vote -
Clarification of Call Queue After-Hours Schedule Configuration
Summary:
Improve clarity in the Service Web UI regarding how after-hours schedules are configured for Call Queues.Current Behavior:
In the Service Web, the label states:
“Schedule: These settings will apply during after hours. Edit schedule”This creates confusion because:
The phrase suggests that users can directly configure an after-hours schedule.
However, the “Edit schedule” option actually modifies the business hours only.
After-hours are implicitly defined as any time outside the configured business hours.Problem:
Customers often misunderstand this behavior and assume:There is a separate after-hours schedule configuration.
They can directly customize after-hours timing independently.This leads to:
Misconfiguration…
1 vote -
Add drop down during a fax for billing code selection
Request for billing codes to be selected during a fax. Use case, during a fax, need a drop down with a list of billing codes, some general like sales, engineering, service, to being able to select client billing codes from a list or DB.
1 vote -
Outlook app for Fax Only Solution
Need an Outlook plugin/App for fax when RingEX is not being used. For fax only solution. Allow this app to open up, pick the cover page, add all the details, attach, select the CallerID, all done with Outlook. Provide within app, history, failures, outgoing, incoming, etc...
1 vote -
Option to remove company name for outbound caller ID settings
We have UK RingCentral account
Our company name keeps showing up on the screen of those that we ring but we would like to have that removed and only show our number.
1 vote -
Using Conference Call Line without sending invites, providing codes or adding contacts
The ability to use the conference call line without sending invites, providing access codes, or adding contacts—simply by dialing the dedicated number to join the conference call.
1 vote -
Call queue routing can be configured to provide customers with options to choose from multiple user voicemails when leaving a message.
Using RingCentral’s call queue routing, it can be configured to present multiple user voicemail options for customers to choose from when leaving a message.
1 vote -
caller ID pass-through
passing the original caller's number through the system to a final destination for inbound calls.
1 vote
- Don't see your idea?