12224 results found
-
Enable Compatibility for External SIP Platforms
Add official support and documentation for integrating RingCentral with third-party SIP platforms such as Glia Contact Center
1 vote -
Very limited features available on Phone App via Text, but they're available via message (Internally)
On the RC Phone App if you go to Messages & message an employee you have the below options, but you don’t have these options when using Text in the RC App. • You Can like the message • You can Edit the Message • You can reply with Emojis None of the above options are available when using Text on the RC Application. I would really prefer someone to contact me directly to discuss this issue 1-305-610-3698
1 vote -
have an ability to record calls on the extension including to the call queue even though the call does not have an automatic call recording
Customer wants to still have an automatic recording for all the extensions included to the call queue even though the call queue is not enabled for automatic recording.
1 vote -
Support Flying Voice Device for Assisted Provisioning
Support "Flying Voice Device" for Assisted Provisioning and on FTA 5111 model
Device is provisioned manually but the connected Analog device cannot hear audios or media packet.
The Analog device worked perfectly when connected to a Polycom ATA.
1 vote -
1 vote
-
Auto messages for none saved clients vs saved
If a new number calls that is not saved, you can have it auto set up texts that go to them. As well as a separate section for clients saved. I use this for my business and it would be helpful for clients that have not been saved yet that I can not get to yet. But I do not need the text for new clients to go to those already saved who are my existing ones.
1 vote -
ability to have a lower case when setting up multi site main caller id
The ability to have a lower case when setting up the main caller ID
either in custom caller id or on main caller id set up
1 vote -
It would really be nice if all communication for ticket issues wouold actually be in the ticket itself so that it doesnt get lost. And every
It would really be nice if all communication for ticket issues would actually be in the ticket itself so that it doesnt get lost. And everytime a comment is added it could notify you. I use a fake email on my customer accounts and even though I always add my email to the ticket and specify that it is the email to use, they rarely use it and I miss communication on tickets and sometimes they are closed becasue I didnt receive the communication. Or at least allow the email field to be edited on the ticket. Also by posting…
1 vote -
Feature Request: Administrator Control for SMS Opt-Out List
Feature Request: Administrator Control for SMS Opt-Out List
Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.
While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.
Currently, if an automatic opt-out fails, RingCentral administrators…
1 vote -
When listening to a voicemail, it should mention the call queue name
When listening to a voicemail of a call queue, it will mention the name of call queue prior the message. For example this call is from ( Call Queue Name) then the message.
1 vote -
Ability to warm transfer call using presence button
**Currently, RingCentral does not provide a way to perform a warm transfer using only the Presence button. The Presence feature is designed for monitoring the status (Available, Busy, On a Call, etc.) of other users, not for initiating transfers.
**Many customers have expressed a desire for warm transfer functionality using the Presence button. However, this is not currently possible, as using the Presence button automatically results in a cold transfer of the entire call.
1 vote -
Option for call queue overflows to route to voicemail
The customer wanted to set up a call queue overflow, so if no one is available in the call queue, the call will be routed to the next call queue. At the same time, if no rep is available in both of the call queues, it will route to voicemail
1 vote -
Account Federation - Auto-Attendant 4-Digit Instance Routing
Account federation has been enabled between RingCentral instances in Canada, USA, Australia, and the UK. However, an issue has been identified with the Auto-Attendant functionality. When a caller provides a 4-digit extension, the Auto-Attendant is unable to route the call across instances. Interestingly, the routing works correctly when dialing by name.
From a user point of view, this works fine. I can call from the Canada instance to the USA instance via someone's internal 4-digit USA extension.
However, when an inbound call comes to the Auto-Attendant in Canada, the robot is unable to route across/between instances.
- Call comes in from…
1 vote -
Fanvil Speaker configuration
They want to be able to use their third-party device as a speaker
1 vote -
Allow Ring Central Mobile app to orient the screen based on phone settings
Give the Ring Central app the ability to orient the screen to your phone settings. It is really annoying when the screen on my phone is tilted to a "landscape" and the app view does not adjust when I orient my phone in a different way.
1 vote -
Feature Request - Add a "Check All function" to Group Membership under User Details, when you select "+ Add call queue membership"
implementing a "Check All" function within the "+ Add call queue membership" interface to streamline the manual selection process. This should be prioritized for development to maximize time savings. Current manual box selection costs the admin at least 30 minutes per day.
adding a template for group management with a check all button
UID: 230126107 | Hicuity Health
MRR: USD 16,196.001 vote -
Option for call queue overflows to route to voicemail
Option for call queue overflows to route to voicemail
1 vote -
Outbound SMS Phone Number in Contact History - Contact Center
Sending outbound SMS messages - when we send an outbound SMS message it does not display the customer phone number in contact history but instead displays a random-looking string of characters. It would be excellent if this were modified to instead show the customer's phone number instead of the random character string.
1 vote -
Desk Phone
Would like to be able to use the desk phone to transfer and place calls on hold while logged into Ring Central.
1 vote -
Limited role access
It would be great if we could create a custom role that has access to only specified roles when creating or editing user accounts.
We've got other members of IT that are responsible for provisioning user accounts for multiple business apps, including RingCentral. I want them to be able to edit roles, but only have access to roles that we specify so they cannot make themselves or someone else a super admin.
Basically want a safeguard so that they can't self-elevate their permissions.
1 vote
- Don't see your idea?