12776 results found
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Automated Loop Detection & Suppression for SMS Channels
Feature Request: Automated Loop Detection & Suppression for SMS Channels
Problem Statement:
When automated queue messages (such as welcome or trigger-based SMS) interact with another external automated system (e.g., a third-party shopping mall bot or an external auto-responder), it can trigger an infinite conversational loop. Because both systems respond automatically to incoming webhooks/triggers, they continually exchange messages.This results in unintended billable SMS charges, artificially inflated queue metrics, and wasted system resources. Currently, the only workaround is to completely disable the queue's automatic welcome messages, which negatively impacts the standard user experience for human customers.
1 vote -
HUD
When I added extensions to HUD (because they didn't pre-load from Call Monitoring Queues), they didn't show. I had to go to Help --> Troubleshooting --> Reset App Data for them to load in.
1 vote -
SMS on Unassigned Numbers
Ability to have the following features when the line or number is unassigned from a user
check any texts sent to the unassigned between a certain time frame including the specific message
check specific number that sent sms to the unassigned number
check the specific message sent to the unassigned number on the SMS logs.
1 vote -
Quo does not have a max number of messages it can store. My understanding is ring central can only store a certain amount of texts and then
Customer is requesting for the features in Quo that are not available in RingCentral.
Quo does not have a max number of messages it can store. My understanding is ring central can only store a certain amount of texts and then starts to delete the oldest ones.
Quo have a easier and more efficient interface is I want to review texts or calls that are being made by anyone or any number in the company.
Quo allows me to see who is sending a message if more than one user uses the same number.1 vote -
Call Queue Call Recording
I would like to enable Automatic Call Recording (ACR) for specific members within the call queue.
Currently, when call queue recording is turned on, it records everyone. However, we only need certain members to be recorded, while others should remain unrecorded.
1 vote -
Disable the audio capture threshold or increase it
Currently, calls won't be recorded if the system doesn't hear any audio within 1 second after the system says "This call is being recorded".
We need to increase the threshold for this feature so our system has more time to decide if the call should be recorded.
Or
Better yet, disable the threshold so that all calls are recorded.
1 vote -
RingCentral App
Ability to have a designated tab on the RingCentral App for call queue group (including access to voicemail, SMS of queue in 1 tab). Specially for managers of a call queue group.
1 vote -
Ability to Transfer to an IVR extension
Internal users should be able to transfer a call to an IVR extension.
1 vote -
Allow callers to submit an alternate number for callback requests in the call queue booster
When a call queue booster is in place with the callback request feature, the caller hears "To get a callback at (caller’s phone number), please press 1. To keep holding, press 2". Callers should have the option to enter an alternate number to receive the callback. For example, a caller calls from their home phone number and selects to receive a callback, but they want to receive that callback at an alternate cell phone number. They should be able to enter the number they want to receive the callback at.
1 vote -
Call queue
" Filter calls from call queue that are routed to an answering service and not be tagged as missed calls"
1 vote -
Disable Glip/Messaging and App Feature Visibility (Tenant-Level)
Disable Glip/Messaging and App Feature Visibility (Tenant-Level)
We need the ability to fully disable RingCentral Messaging (Glip) and control app feature visibility at the tenant level.
Currently, there is no admin setting to disable or hide messaging, even with Super Admin access. The expected “Message Tab” control is not available.Tenant-level option to disable Glip/Messaging
Ability to hide Messaging from app UI (desktop, mobile, web)
Role-based control for feature visibility1 vote -
Hold Music
Allow live stream as the Hold music in Admin Portal
1 vote -
For the shared lines' ability to have 16 lines and 25 users in a group
For the shared lines' ability to have 16 lines and 25 users in a group
1 vote -
Resend Invite Option for Updated Users on Active Extensions
We would like to request a new feature that provides an option to send a new invitation whenever user details are modified on an active extension. Currently, if an admin updates a user's information (such as their email address) while an extension is active, there is no built-in way to easily send an invite to the new details without deleting and recreating the entire setup.
1 vote -
Delete RingCentral App Messages/Chats
Option to Delete RingCentral App Messages/Chats
1 vote -
Option to restrict Caller ID for Specific Numbers
We need an option to restrict Caller ID on specific numbers if we do not want to assign the number to company numbers, site numbers or message only extension.
1 vote -
ability to create different ringsettings for incoming or transfer call
Ability to separate transfer calls and regular incoming calls.
It would be best to have an option for different call routing for regular incoming calls versus transfer calls.
1 vote -
To make RingCentral app compatible on TC phone devices
For the RingCentral app to be compatible and can be applied or installed on TC phone devices. That will be very helpful since TC phones are widely used in the US. Known for their premium metal build, groundbreaking audio engineering, and streamlined software.
1 vote -
Add Avaya PBX features like Coverage answer groups and Coverage Paths.
RingCentral should implement the feature on Avaya know as Coverage answer Paths and Coverage Answer groups. The current Ring groups do not meet the need and TOO much needs to be done with calls queues as a workaround
1 vote -
Call Queue Number as Outbound Caller ID for Overflow Members
Customer Request:
The customer would like the ability to use a Call Queue's phone number as the outbound caller ID, even when a user is receiving calls through an Overflow configuration and their direct Call Queue membership status is set to Off.Current Limitation:
At present, users who are part of an Overflow setup and have their Call Queue membership status set to Off are unable to present the Call Queue's phone number as their outbound caller ID.Requested Enhancement:
Allow users participating in a Call Queue Overflow configuration to select and use the associated Call Queue phone number as…1 vote
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