12224 results found
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Add an option to record a message to use on multiple calls
For the people making multiple calls to different numbers for the same person, I think it would be wonderful to be able to record your desired voicemail once then have an option to play that same recording on multiple different calls. Anytime you record something new it will erase the last one please #letmebelazy
1 vote -
Signed-in users option for RCV schedule meeting
I'm trying to schedule a ringcentral meeting and I'm on the advanced settings section. I'm trying to select for "signed-in users" for "Only authenicated users can join" but i only see "Signed in co-workers" What happened to "signed-in users
1 vote -
New Emergency Calling Framework for desk phones
New Emergency Calling Framework for desk phones
1 vote -
New Emergency Calling Framework for desk phones
New Emergency Calling Framework for desk phones
1 vote -
Customizable font sizes for Live Reports
To have the ability to adjust font sizes for Live Reports
1 vote -
"order reference"
It would be nice to have an "order reference" field where we could enter an internal ticket number, name or other reference tag. Sometimes multiple devices are shipped to the same address and it is difficult to track what the device is for without an internal reference field.
1 vote -
Number Storage for U.S. Numbers
Number Storage is currently available for international numbers. It would be nice to have the availability for US numbers so that we can lock away numbers that we want to keep, but we don't want anyone to be able to assign to other users. Number Inventory still makes it too easy to do that.
0 votes -
Request to Limit Outbound Calls to Toll-Free Only
The purpose of this request is to prevent accidental international or long-distance charges while allowing calls to 800/888/877 numbers.
1 vote -
condensed space
I run 2 x 28". Two CRMs, outlook app, three browsers, PDF editor, Excel, Word, and Phone; at all times. the size of the phone app is critical.
I do not want it to cover any other app. see attached image
1 vote -
Add 7-Minute Wait Time Option to Call Queue
Please add a configurable 7-minute wait time option to the call queue. This enhancement would allow teams to better manage caller flow and reduce abandonment rates by providing more flexibility in setting queue durations. Currently, available wait time settings do not meet all operational needs, and adding a 7-minute interval would help balance customer experience with agent availability. This adjustment would be a valuable improvement for optimizing call handling and overall queue performance.
1 vote -
Able to have beep sound for unread voicemail
Wanted to have a beep sound for any unread voiceamil on the deskphone
1 vote -
AdHoc Switch Option in the Admin Portal
It would be highly beneficial if the RingCentral Admin Portal included a simple toggle or button that allows administrators to temporarily disable or pause all incoming calls across the entire account (or selected sites, departments, or call queues).
This feature would be especially useful in scenarios where:
The organization needs to attend an important all-hands meeting,
The network is undergoing maintenance,
Or there’s a need to suspend incoming traffic temporarily for testing or troubleshooting.
Instead of manually adjusting call handling or DND settings for each user, queue, or device, having a centralized “Ad Hoc Call Block” switch at the admin…
1 vote -
1 vote
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Option to use the same email address as a username login for multiple user extensions
Option to use the same email address as a username login for multiple user extensions
1 vote -
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Current Behavior:
In the Call Log Report, inbound and outbound call icons (small phone icons displayed under the Type column) currently appear only on the first line record when a call entry is expanded. The subsequent lines in the expanded view do not display the icons.Requested Enhancement:
Customers would like the inbound/outbound icons to display on every line within the expanded call log view, ensuring consistent visual indicators across all call segments or details.1 vote -
Adjustment to Service Level Threshold Timing in Call Queue
Please adjust the service level threshold to activate after the 30-second greeting in the call queue? Currently, the threshold timer starts during the greeting, and we’d like it to begin counting only once the greeting has finished.
1 vote -
Get more integrations for interactions like Giphy
Get more integrations for interactions like Giphy
1 vote -
OneNote HyperLinks
Copied links from OneNote automatically generate a hyperlink in the messages window. However, when you click the link to open, you are not redirected to OneNote from the link. Instead you have to copy the link and paste it into a web browser to be redirect to OneNote.
1 vote -
report and live activity point to point encryption monitoring for cyberattacks
I have clients which indicate their phones are being spoof. If Ring central in the report section contained a portal to allow the admin account to determine if a risk is real or non-active would help in trouble shooting the suspected account.
1 vote -
Enhancement Request: Improve Zoho “Get Leads” Function to Allow Custom Lead Retrieval Rules
Currently, the Zoho “Get Leads” feature in the RingCX–Zoho integration works as designed by following Zoho’s default lead assignment and ownership logic. However, some users would like more flexibility in how leads are pulled—for example, the ability to customize retrieval rules, prioritize certain lead sources, or bypass Zoho’s ownership restrictions.
This enhancement would allow admins to configure or filter the “Get Leads” function based on their workflow needs, improving efficiency and reducing manual adjustments.
1 vote
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