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  1. Currently, when creating an IVR, the system is designed to prompt for a key to be pressed; there is no option to act with no user iteration. For instance, if I want to play a greeting message and immediately after the greeting transfer the call to an extension, this is just not possible because, after the greeting, the user will be required to select and option (press 0-9 keys)

    1 vote

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  2. For the cust can see the entire pages of the fax

    1 vote

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  3. Advise the customer about the sms content policy.customer wants to inlude the (-) and the email also the website on the body of sms

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. SSO for Google Workspace

    1 vote

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  5. customer would still want to be notified of a new message even if the app is in the foreground and the conversation is currently in view, at the moment only notifications for other conversations as long as they are not in view sends notifications

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. download inbound call using analytics on a group number

    1 vote

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  8. PLEASE relocate the RECORD USER NAME button FROM User Details TO Voicemail! It makes so much more sense. Maybe both places would be great! Thank you!

    1 vote

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  9. There are fax recipients that do not have direct numbers so it would be helpful if an option to put their extension number will be available when sending externally.

    1 vote

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  10. We need a global suppression for text messaging. This will allow us to add users who request to never be texted by the organization.

    1 vote

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Ability to view call queue VM from the RC app

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Porting process in the Service Web should show the condition for porting in, i.e. For porting Toll Free Number to Toll Free Number and Local to Local so as not to surprise the customer a new number charge

    1 vote

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  13. I just found out that I'm not able to place "Hungary" as my business related country in the admin settings.Support told me that just countries are listed in which you handle direct sales.So I request to start sales in Hungary as well.If you need a partner onsite, feel free to contact me.https://digitalassetsconsulting.eu

    1 vote

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  14. I dont want calls to be recorded in states where it is not allowed to record because that's the law...

    1 vote

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  15. Allow Call log to retrieve report for Specific phone number only

    1 vote

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  16. End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).

    1 vote

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  17. System should detect when you are active on the application and automatically disable email notifications that are being sent since you already have visibility on the application.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Set a limit for our Auto Purchase with that feature we can control our paid

    1 vote

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  19. Wants to have an option to customize a greeting first before the call routed to the voicemail greeting on message only extension.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extension. I would like to see a setting that when I am on an active call it can be directed to voicemail instead of ringing the cell phone extension. It is very annoying to be on a call and my cell phone rings and rings as hitting the "X" to decline…

    1 vote

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