9185 results found
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Mute Conversations within Inbox
You can mute messages, but would like to also be able to mute items in the inbox
1 vote -
International Calling Guide
Requesting a KB article or a guide for the number type and license for RingCentral products on how and specific destination is available to calls. Also, include restricted areas and caller ID's to use that will not violate the region that is being called.
1 vote -
SMS logs | Check Group SMS
We have a RC user that sent a group message to other RC users. Normally they uncheck the 'group message' checkbox so that the whole group doesnt see each other. The RC user believes that they unchecked this box and the the RingCentral app had an error. Is there a log for each user to see what kind of message they have sent?
1 vote -
Show department in contact under company contacts initial screen selection list
Please add a feature to show the users department/title in the initial screen contact list. In larger companies not all users know each other. It would be helpful to scroll through the list to view a person's title for example manager or sales person etc.
1 vote -
Task duration
Be able to set duration on a task and be able to have it visible for more than one day in the calendar
1 vote -
Allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
1 vote -
Add Custom Field to Call Queues
Allow a custom field on call queues so that the call queues can be viewed/grouped by a common factor. Allow for the call queues to be grouped by the custom field. Example: Custom field could list the queue manager. Allow for a report to be created based on the queue manager entered in the custom field. Similarly, custom field could allow for grouping by region or district within a site.
1 vote -
Template Application Status
When applying Call Queue template you don't see a status indicator to know when the job completes. It would be good to get an indicator of some type when the job completes.
1 vote -
See Incoming calls in a call queue using Desk phones
See Incoming calls in a call queue using Desk phones.
1 vote -
2 rings
Want to have 2 rings if someone calling my main phone number. The settings that I have on the account now is 2 rings however if someone calling my main phone number I am getting 4 rings.
1 vote -
Option to create a folder within the RC app.
It will be best to have the option to move messages to a certain folder but still store them in RC App. Example is for Voicemail- a super basic component of voicemail that's been around for at least 5+ years
1 vote -
Report to show RC Desktop Client Usage aka Logins (Analytics)
hello! I would like to understand if there is any report available in RC Analytics or on the backend that could show us the number of users who never logged into their RC app, potentially along with their RC desktop client software version. I'm speaking here only about the desktop client not the web-based version. Thanks!
1 vote -
The chat bot window covers the “save button” when entering new payment information
I suggest you have a more simplified version. Working from a cell phone there is to much information crammed into the screen. The chabot iterfears with workabilty. Button to disable chabot.
1 vote -
Play hold music from desktop phone to enjoy while working.
It would be nice to play the hold music from desktop phone at the touch of a button. This will be especially useful when a radio station can be played when on hold.
1 vote -
Add New Status in Application
Customers need a feature where they can add a new status from the application, a combination of status, and a change of availability; for example, they want a status saying On Lunch, and the availability should be on DnD.
1 vote -
Provide a means to offer IVR function within a call queue to give a caller options to redirect
Many customers use a call flow that allows a caller waiting to be answered in a call queue to press a digit 1 , digit 2 etc to redirect out of the call queue
1 vote -
Emergency Calling Notification
Display incoming call for emergency calls when dialed specific number or extension.
1 vote -
Multiple devices management
Request: We need to be able to set separate default devices for the "phone" and the "video" functionalities of the MVP suite.------------------These users start a huddle type meeting at the start of the day and need to take other calls throughout the day. That being said, they must not leave the huddle at any point, and must not cut it's audio. The group needs to be able to listen when a specific user of the group takes a call and what happens in that call.Before, they would use Microsoft Teams for the "huddle" part and Ring Central to take calls,…
1 vote -
Video calling should also be a feature of Yealink phones with cameras.
Yealink phones with cameras should have the same video calling capabilities as Poly VVX phones.
1 vote -
Provision without authorization ID
The company needs to provision a line to be able to make the phone work using taxicaller app. The other service provider can provision even without authorization ID and can use subscriber information only.
1 vote
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