13296 results found
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Geofencing RC status
Set up geofencing so that upon returning to warehouse/ place of business automatically put yourself available or unavailable upon leaving geofenced area
2 votes -
Include contact list in VM Forward option
As an Admin, I need to forward voicemails from exiting employees to current staff for review, but the team’s information does not populate. It does not make sense to have this contact search feature embedded in the system when the company contacts are not available to search unless I add each individual to my contact list. Additionally, the contact list that I add within my profile will not transfer to another user. Since I have to log in as that user to be able to transfer the voicemail, my contact list will not display which defeats the purpose of me…
2 votes -
Hyperlink to confirm a VM has been read
If I uncheck the read message from the advanced settings for voicemail. If I listen to the VM on the email, it will still be unread in the system. I would like for those rare occasions that the email template include a hyperlink that if the message is listen via email, a hyper link to trigger that the certain message was read so it clears the light on the phone. You kinda already have this with the app but a link within the vm email is also nice.
2 votes -
Company Fax number should not reflect the settings that Company main number has
Customer wanted to have the different set up for the company fax number
2 votes -
Program Ring Central Feature Codes Into One Touch Button - Paging - Direct to VM
Adding Value to Ring Cental Productivity and Security:My job is Sales Manager for Walser Technology, I just installed two Ring Central phone systems, both used to have Mitel. I guess Ring Central decided to use keystrokes to enable a feature for (Transfer straight to VM), (Engage Paging), I am sure there are others. My request is to create the least amount of keystrokes for the customer, especially if they do the same function many times a day, or if the feature could actually save lives such as the paging feature. First I would like to mention the paging, one the…
2 votes -
Call reporting setting included in user profile
When an account is set up to record calls automatically, new users should be set up that way automatically with the option of changing it to not record, not the other way around. In addition to that, this option/function should be included in the users' profiles instead of a completely different path and setup function. It is very misleading that, when our account is set up to automatically record calls, each new user added isn't set up that way as default, and there's nothing in the profile setup to indicate that it's a separate setting elsewhere in the system.
2 votes -
Increase the character limit of email addresses that receive faxes, texts, and voicemails
This would allow all users to receive faxes, texts, and voicemails that come into main phone lines.
2 votes -
Managing two extension while logged in to 1 ext
Customer would like to be able to manage and receive notifications on other extension even they are logged in to a different ext.
2 votes -
Ability to hide company contacts while using the mobile app
Why would contacts be being saved on an iPhone titled "via RingCentral"? All of these contacts appeared and were not created by the iPhone's owner. Every one of them is the owner's assigned RingCentral number. It would be best if we had the option hide company contacts when using the mobile app
2 votes -
Indicator if a person is speaking English or Spanish.
For Incoming calls, it would be great if we could see an indicator if the caller speaks English or Spanish.
2 votes -
Call Reports With All data In One Line Not Three
When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.
2 votes -
Call queue custom rule where people calling the line are automatically put on hold
I want to create a rule where people calling my line are automatically put on hold (not incoming) after hearing our welcome message. I can have multiple callers at a time and can't always answer the call to put them on hold, but I don't want to miss their call. We are a live show.
2 votes -
Configure Keypress to Return to the Main IVR Menu
The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the main IVR Menu of the dialed number.
2 votes -
Add Viking Door Intercom Box as supported device for Paging
Requesting to add Viking Callbox as a supported device for paging. Viking is also a SIP-based device that works like Algo and Cyberdata.
2 votes -
Be able to see all lists of all blocked numbers
Be able to see all lists of all blocked numbers
2 votes -
requiring god-level access for RC Desktop is a security risk
RingCentral for Microsoft Teams1. Minimum of Application Administrator and User Administrator Roles2. Other screen shots in the Admin Guide indicate the service account also needs the Teams Administrator and Privideged Administrator Roles (Both of those are also highly-privileged roles)It seems to be very risky to login an admin with those privileges onto a foreign site. Kinda asking to be hacked - it doesn't matter which foreign site.Surely there must be a less risky method of this? How about going back to v1 where it only needed the individual user's privileges rather then the AD domain admin account.That way worked and…
2 votes -
Block unregistered SMS on your account by disabling SMS on unregistered numbers.
Want to block the unregistered SMS on the account by disabling SMS on unregistered numbers? Since the only option right now is once you block the number of incoming calls, SMS and fax will be blocked but we need only blocking the SMS only
2 votes -
Cloud backup for SMS
SMS can be backup to a third party cloud system such as iCloud, Google Drive, Dropbox and ect. This is for them to retrieve it just incase the system or accidentally deleted the SMS
2 votes -
Adding a more detailed Result Description for the downloaded Detailed Call Logs
If I could suggest one potential improvement to pass on to the engineers to include in a future update. The downloaded Detailed Call Logs have a column for Result Description. The “Receive Error” Action Result has a Result Description of “Receive Error.” Adding a more detailed Result Description could be beneficial.
2 votes -
Unified Inbox Custom Filter
Would be nice to set custom default view filters for the unified inbox (aka only view voicemail and texts to keep faxes separate, only view certain shared voicemails, only view voicemail, etc.. I know you can view voicemail under its own tab but you cannot view multiple shared voicemail extentsion at the same time.
2 votes
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