12776 results found
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Customizable Prompt for Dial-by-Name Directory
As an administrator managing the corporate phone system,
I want to customize or completely replace the default system audio prompt within the Dial-by-Name directory,
So that our organization can maintain a consistent brand voice, support multiple languages natively, and provide clearer instructions tailored to our business needs.
Current Limitation / Problem Statement
Currently, when a caller is routed to the Dial-by-Name feature, RingCentral plays a hardcoded global system prompt ("Please enter the first few letters..."). While administrators can customize the top-level Auto-Receptionist greeting before entering the directory, the transition to a generic, text-to-speech system voice sounds disjointed, breaks corporate branding,…1 vote -
RC Phone App should not be discontinued
On 4/25/26, It said RC Phone app would be discontinued on 6/5/26. I literally have a screenshot... It's very frustrating that it was discontinued early.
The version of RC is total trash. I really hope my company find a different phone system.1 vote -
Prioritize transfer calls than current calls or Incoming calls from call queue
Prioritize transfer calls from other user than current calls or Incoming calls from call queue
1 vote -
Update distribution list that has over 20 members in the email notification section.
Need to update the distribution list that has over 20 members in the email notification section. Currently can update only 8 emails in the notification section.
1 vote -
Contact Saving Options in RingCentral App (Personal vs. Company Shared Directory)
Ability to choose an option when adding a contact in the RingCentral app: either save it as a personal contact, accessible only to the individual user, or save it to the External Company Shared Directory, accessible to all users.
However, adding contacts to the External Company Shared Directory can only be done through the Admin Portal by editing the existing company shared directory file.1 vote -
Option to provide flex licensing for RingEX users much in the same way we charge for RCX
Why don't we offer flex RingEX licenses as an option to clients at a set premium like we do for RCCC and RCX?
This would eliminate customer friction in cases of seasonality as well as negate some scenarios of needing elasticity clauses for smaller clients.
It would also help prevent CSat and long downsell cycle times for adamant customers.
1 vote -
Add additional option to Call Screening
Here's a quick idea, how about you add "Not in Company List" to the call screening feature, so that co-workers don't have to announce their name. And do not let the call go through without the name being recorded and/or # being pressed.
1 vote -
collect attendance records for video meetings
I have a potential customer who conducts interactive training videos. They would like to document those in attendance. How can we do this?
1 vote -
Automatically disable a user after a set number of days
Have the ability to automatically disable a certain user after a certain period. That will be helpful for employees who will be laid off at certain times.
1 vote -
Fax preview
We need the ability to view attached fax files before sending them. Currently, the system does not allow this. Since this feature was available in RingCentral Classic, we would like to maintain the same functionality in the new system.
1 vote -
Unified SMS and Call History
Customer would like to have a Unified SMS and Call History that's accessible regardless of a user's roles.
1 vote -
Support for French Special Numbers and Short Codes (e.g., 3179 for RIO)
Currently, RingCentral accounts using French phone numbers are unable to dial local special short codes, specifically 3179. When an outbound call is attempted to this number, the call fails immediately.
We request that RingCentral update its outbound routing tables and coordinate with its local European carriers to recognize, support, and successfully route calls to French special numbers and short codes. Specifically, full access must be granted to 3179, which is the national automated service used to obtain a line's RIO Code (Relevé d'Identité Opérateur).
1 vote -
Agent priority for callback
looking to see if certain agents are set as priority for the callbacks
1 vote -
AI notes will be automatically created as a task to assign to specific Users to handle it for callback/appointment
The customer asked if a custom voice recordings could be uploaded to RingCentral to generate call summaries and assign follow-up tasks to specific Users
1 vote -
Feature Request: Ability to Import data from another providers data after porting the phone number
Description:
currently there is no option to import data like Call history, SMS logs and other information from another providers database to RingCentral so that it can easily store the original data and keep it in the new SystemRequest: to have the ability to import the data that the phone number had with the original provider
Proposed Solution Features:
Add Import Call Log data or SMS History
Benefits:
It can allow easy access to the old data for the recently ported number and can be easily retrieved for use in reporting and tracking1 vote -
I would like to set up something almost like rules—I don't know whether it's through webhooks and Microsoft Teams channels—but I would like
I would like to set up rules so that when I receive certain text messages, they automatically get forwarded to Microsoft Teams because there are codes that get sent in. I want my team, to be able to access these codes that are basically sent to my RingCentral number. The codes are already being sent to my RingCentral number, which is great. It's just that my team doesn't have access to them.
1 vote -
Enable MSI/EXE Deployment and Native Support for RingCentral Scheduler Add-in in Perpetual Office (2019) and On-Premises Exchange Environmen
Due to Microsoft reserving its modern framework and stability updates exclusively for cloud-based Microsoft 365 subscriptions, users on standalone Office 2019 and on-premises Exchange environments may experience intermittent loading issues, missing meeting details, or limited delegated scheduling functionality. To better support your current localized infrastructure, we have submitted a formal feature enhancement request to our product team advocating for an alternative MSI/EXE installation package and optimized synchronization protocols for non-cloud setups. This requested update aims to bridge the current platform gap, ensuring a stable and reliable RingCentral Scheduler experience without requiring an immediate upgrade to a cloud-hosted Microsoft environment. Our…
1 vote -
Option to see the content of body of failed SMS
Would like to have the option to see the content of body of failed SMS on SMS logs through the Admin POrtal
1 vote -
Separate voicemail box per user on multi site
Customer wants to have an option per user to have a separate voicemail box per site they're part of to easily check where the voicemail comes from.
1 vote -
RingCentral Calendar
Ability to use other email domain to connect with RingCentral Calendar.
1 vote
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