9340 results found
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keep default fax cover for RC desktop app even after logging out
keep default fax cover for RC desktop app even after logging out
1 vote -
Add the option to save text conversations to .pdf.
As an attorney, memorializing conversations with other parties is extremely important. As it is, this is often done through email, and, thanks to Ringcentral feature, I am also able to record phone calls and save the .mp3 to files. This is a great feature and I have used it many times. However, in this day and age, people tend to e-mail and talk on the phone less and are often more responsive via text. Saving texts through screen shots fragments the conversations, making them difficult to follow, and very burdensome to compile with longer conversations. The option to save text…
1 vote -
* key for Operator extension
We would like to have a feature to assign * key to the operator extension
1 vote -
Number Porting: instead of multiple emails to only confirm there is a port in please make this one summary email
It seems everyday we get an email telling us the same thing for all of our ports even if nothing changed. I would recommend only sending an email when something changes or maybe one email with all the outstanding ports and make the subject line “summary”.
1 vote -
Number Porting: Scheduled port date is not updated in the port request
Having the scheduled port date on the portal would be helpful to be able to address the ones that are scheduled sooner but, again, I have to click on each one to figure out when they are scheduled.
1 vote -
Number Porting: confirmed port date is not updated in the portal
When you get approval from the carrier for the port this arrives in an email but the portal is not updated. I need to search out the email when looking at the portal to figure what is really happening.
1 vote -
Text Message from Tmobile received broken,cut off or jumbled
RingCentral supports at this time only UDH concatenation hence most of the multipart messages from TMO to 10dlc numbers will come as individual messages rather than one long text as well and sometimes these messages will be out of order. T-Mobile customers may have to break these messages up when sending them to RingCentral.
1 vote -
Administratively managed contact list for system-wide use
We'd like to see a feature in Avaya Cloud Office where Super Admins could create an administratively managed contact list that would be available to all users system-wide. As an example, a human services agency using Avays Cloud Office could find it useful to have a system-wide contact list of vendors as opposed needing to import or create contacts individually for each user.
1 vote -
Manage Call Handling on RC App.
Customer should be able to manage the call handling when logged in using the admin on the app, to be able to modify the Ring Groups and Ring settings as well.
1 vote -
Script to Update or Install RingCentral app
Submitting this feature to have an option for a script to install an update for RingCentral desktop app
1 vote -
Enable the user the ability to turn features like text messaging OFF
I do not want to receive text messages on my cell phone and in ring central, especially from personnel not from within my organization.
1 vote -
Allow Other DID as a Caller ID of another user
Customer is asking for an option to use an assigned number/DID as a caller ID of other userIs it possible to allow User1 to have their Outbound Caller ID show as from User2?I have a user that I'd like to allow to other user's to dial from their desk phone and/or mobile app showing the number as their outbound caller ID.
1 vote -
Unable to retrieve LOGS (CALL/SMS), FAXES & Voice messages after account migration
The customer did migration and did not know that after that it would wipe up the information of the lines like call logs, SMS.
1 vote -
Add DTMF as softkey during an active call
We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.
1 vote -
After going into voicemail have an option to transfer to an extension or group
We would like an option after the caller goes to voicemail to select a key number like 0 to go back to an extension or group. Sometimes callers do not want to leave a voice and be transfered back to the someone else that can help them.
1 vote -
Ability to make the custom role the default role when creating a new user
Ability to make the custom role the default role when creating a new user
1 vote -
Update Phrasing for Bugs
Some users may be under the understanding that it was more for bugs, not to open support cases with Customer Care.
1 vote -
Voicemail transcriptions formatting numbers in US format, not Australian for AU account.
Customer needs to implement feature where voicemail transcription for RC AU account uses AU format, not USA format which the system uses by default
1 vote -
External number with a user extension voicemail in their app will be notified
Customer wants if an xternal number is the forwarded call should have the a specific user extension's voicemail email will get the voicemail.
1 vote -
Alert for changing status to DND
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they set their status to DND, so you don't have to keep checking your Ring Central application to see if they're available.
1 vote
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