9185 results found
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Allow Presence Settings to Display both name and extension number of the user
Currently, we have 3 options:
Display First/Last Name
Display Extension Number
Display Phone NumberWe need a mix between name and number if possible, something like:
"Adam Leshok - 2212"
Having just your name repeated 5 times on a phone does not help someone find out what their extension or phone number is. However, just having a phone number or extension number repeated on a phone also can be confusing if you have several phones in a given area that are "common" area phones. It would be great to be able to either set this dynamically with a text field…
1 vote -
call queue capabilities set to 5 calls before it will be transfer to Voicemail directly
It indicated that 5 calls would have to be in the queue before a caller gets transferred to voicemail and there is no way to send a caller to voicemail directly. That means our employees have to sit and listen to the call ring for about 3 minutes if the employee is available (instead of do not disturb) but just cannot take the call. I don’t want our employees constantly sitting on do not disturb because calls don’t go to voicemail.
1 vote -
custom patch tone
a custom tone for each extension when they call internally within the company to easily know that they press the correct extension
1 vote -
option to send SMS to all internal users
without manually adding their numbers
1 vote -
RingCentral Desk Phone password change.
RingCentral Desk Phone password change. Polycom desk phone revert back to its default password on the next after changing the password when devices are purchased from RingCentral and is locked.
Needs to have a way to change password on the GUI without it going back to it default set up even if this is locked under RingCentral.
This is prone to attack and has security rick.
1 vote -
Ability to Stop Recording on RingCentral App
A button to stop the recording is currently available on the delisted RingCentral Phone app. This feature should also be available on the unified new RingCentral app as this is beneficial for callers that request to mask or stop the recording during a point of call.
1 vote -
Remove a role domain site.
It will be a good idea if we have an option to remove a role domain site, as this is for a user who longer manages an account.
1 vote -
Cloud backup for SMS
SMS can be backup to a third party cloud system such as iCloud, Google Drive, Dropbox and ect. This is for them to retrieve it just incase the system or accidentally deleted the SMS
1 vote -
allowing meeting site and performance meeting IDS can be found in the RingCentral App
allowing meeting site and performance meeting IDS can be found in the RingCentral Application
1 vote -
Feature to disable internal transfer
To modify the call forwarding, wants to get calls from customers only and disable the internal transfer with in the organization
1 vote -
Web App Classic
Customer would like the same URL for Web App Classic for login.ringcentral.comMuch easier way to remember the URL and the interface for it unlike the app.ringcentral.com
1 vote -
Remove the option "Last year" on the download SMS logs
customer is requesting to remove the the option "Last year" from the Download SMS logs as the option is providing confusion between the data retention policy and the option the Download SMS logs which it is not possible to download SMS logs for the past 60-90 days
1 vote -
Connect an external speaker to Desk Phone
We have a desk phone used in a loud warehouse. We need a way to increase the volume of the desk phones volume for the ring tone on inbound calls substantially so workers not nearby the phone can still hear the phone ring throughout the warehouse and come to answer it when needed. We want to connect any speaker attachments or devices available that are compatible with Yealink T46U desk phone model.
1 vote -
Site Phone Number added to Company Directory
Need to have the ability to see a Site phone number in the company directory. There is already an option to have it added to Directory Assistance, but from what Support has told me Company Directory Phone numbers are only available at the User level.
1 vote -
Copy Multiple Text Messages
For the ability to store, archive, record in another software package, it would be great to be able to Select multiple text messages and copy them (along with name and timestamp), using the same interface where a user can select and delete/forward messages now.
1 vote -
to be able to transfer call from user assigned in call handling and forwarding of another user
User (A) with call handling incoming calls to another user (B) cannot receive transferred call from that user (B). User (A) sees "currently on an active call on another device"
1 vote -
Make Play Button more obvious in RingCental Inbox for Voicemail
Please make the play button in the Inbox for the Voicemail much larger, as large at the phone and text buttons. I cant tell you how many times I have gone to this Inbox to LISTEN to a voicemail and I end up calling the number instead because I assume the phone icon plays the message. Having to search for the play button under the phone number doesnt make sense.
1 vote -
log in on 2 devices with the same user with different roles.
log in on 2 devices with the same user with different roles.
1 vote -
Add a (?) that tells you what each number actually means
Add a (?) that tells you what each number actually means
1 vote -
Email to Fax service - allowing to use an email associated to a 3rd party reporting apps when sending fax
The customer is using their billing email address in sending faxes however this email is also associated with their 3rd party reporting apps. When they send a fax the disclaimer that was entered in their email body is not showing on the cover page notes. They are using it for reporting purposes.
1 vote
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