12776 results found
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Adding a date and time template to custom answering rules
We would like RingCentral to add an importable date‑and‑time schedule template to the Custom Answering Rules section (Auto‑Receptionist → General Settings → Site → Call Handling → Custom Rules → Edit Custom Answering Rules → Date & Time Schedule.)
The goal of this enhancement is to eliminate the need to manually enter each date and time range by hand. Instead, administrators should be able to import a schedule generated in Excel or another scheduling platform, allowing faster updates, fewer errors, and easier management of complex or recurring schedules.
1 vote -
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
Details : Currently, BT-provided phones numbers auto answers inbound calls causing phone calls to immediately follow and ring through the BT Cloud Work Call flow which causes the forwarding option of another provider to be bypassed
Expected Behavior: To allow the phone number to only be rung instead of auto answering the call which would mess the Call Forwarding of another phone provider
Brand : BT Business
1 vote -
Extend Message Data Export Date Range
Subject: Request to increase the 180-day limit for message data exports.
Current Limitations
Date Range Cap: The system currently limits message data exports to a maximum of 180 days.Format Restriction: Exports are currently only available in JSON format, which requires technical expertise to parse and read.
Requested Enhancements
Extend Date Range: Increase the maximum export limit to 365 days (or "All Time") to better support annual compliance audits and year-over-year reporting.Additional Formats: Introduce human-readable formats such as CSV or PDF to allow non-technical users to review data without external conversion tools.
Business Impact
Increasing the date range and…1 vote -
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
1 vote -
Anonymous Incoming Call Information for Specific Users or Roles
Concept:
Introduce a feature that allows incoming call information (such as caller ID and contact details) to be hidden from selected users or user roles within a system.Description:
With this feature enabled, designated users or roles will not be able to view the caller’s identity when receiving a call. Instead of displaying the caller ID, the interface would show a generic label such as “Anonymous” or “Unknown Caller.”Additionally, this restriction would extend to call logs and history across all associated devices. Users with this limitation would not be able to access or retrieve caller identity information even after…
1 vote -
Custom AI Notes announcements should also be applied to inbound calls.
Requesting to have the ability to customize the AI Notes announcements for inbound calls.
1 vote -
Allow users to remove the guests they add or allow an Admin to adminster all users guests.
Users are allowed to add guests but not able to remove them. Users should be able to remove the guests they add or an Admin should have access to manage other user's guests.
1 vote -
Two or More Company Main Numbers Without Auto-Receptionist Dependency
Current limitation:
The system only allows one main company number per account. Any additional numbers intended to function as primary contact numbers must be routed through the Auto-Receptionist.Requested enhancement:
Enable support for multiple company main numbers that can operate independently without being required to route through an Auto-Receptionist.Business need / impact:
Customers may have multiple published business numbers that should function equally as primary contact points.
Some organizations prefer direct routing (e.g., to users, departments, or call queues) without an Auto-Receptionist layer.
This limitation affects flexibility in call flow design and can impact customer experience and adoption for…1 vote -
Allow a feature where you can turn off the automatic call recording message when transferring a call.
We have the message turned on that says "This call is being recorded" and we want to keep that on, but when we transfer the call to another user, it says it again. I would like to be able to turn the SECOND message off, so the message only plays one time during the initial call.
1 vote -
Ring Sense not giving transcriptions when we try to export or download the data
we need to export and analyze the transcriptions but when exported to excel we could not see transcriptions. instead what we find is a link which is not useful. kindly help
1 vote -
Add group text functionality to the shared SMS Tab in the RingCentral Application
Add group text functionality to the shared SMS Tab
1 vote -
Ring Central Mobile App Refresh
Add a refresh key to the mobile Ring Central application as to allow changes that were made in the admin portal to show up without having to sign out of the application and sign back in. Right now, if you make any changes to user names, extensions, email addresses, the changes don't reflect in the application until the users log out, then back in.
1 vote -
Forwarded voicemails should include the transcript
Forwarded voicemails currently do not include the transcript, it has just the audio file.
Including the transcript will help the customer manage several voicemails effectively without listening to the audio
1 vote -
DND
Hello,
Currently to access the DND function you need to go to settings and then to phone rules. For something we need to access multiple times a day it would be far more convenient if we could make a button for the home screen. The warning that appears when DND is active is very convenient.
Thank you.
1 vote -
ability to use numbers of other users for outbound
ability to use numbers of other users for outbound
wants other users to use the DL of other users as an OB CID number1 vote -
Sync User Profile Photos from Microsoft Active Directory to RingCentral
It would be extremely helpful to have the ability to automatically sync user profile photos from Microsoft Active Directory (or Microsoft Entra ID / Azure AD) into RingCentral user profiles.
Currently, profile photos must be uploaded manually in RingCentral, which creates extra administrative work and leads to inconsistencies across platforms. Since many organizations already maintain up-to-date profile photos in Active Directory or Microsoft 365, syncing this data would ensure consistency and save time for IT administrators.
1 vote -
Automatic deletion of voicemail messages on the desk phone after they have been listened to via email.
Automatic deletion of voicemail messages on the desk phone after they have been listened to via email.
1 vote -
after working remotely , returning to the office , the polycom phones have190 messages...is there a way to delete all the messages.?
after working remotely , returning to the office , the Polycom phones have 190 messages on the desktop phone, red indicator light blinking,...is there a way to "clear" these messages that date back to December and we have responded to?
Hopefully there is a quick way to remove vs. listening/deleting 190 messages
1 vote -
Enable reporting from the Agent Details with custom timeframes
I want to be able to see how my queue members performed throughout the day and how many hours/minutes they were available, on call, ringing, or unavailable.
1 vote -
Set up a speed dial to forward a call that can be toggled on or off for Mitel 6940 if the user is not available
Set up a speed dial to forward a call that can be toggled on or off for Mitel 6940 if the user is not available
1 vote
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