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  1. We have a customer with Mitel 485g phones along with button boxes. We go live in a week and need to have this feature enabled.

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  2. I have created a lot of personal contacts. With Ring Central if I need to make a change like update the phone number, I have to first delete the contact and then create a new one for the correction or update to take effect. The ability to just update or edit the already created contact would be great.

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  3. Is there a way for me to export all of my voicemails? I have a folder that I keep them in but I don't want to download them one by one

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  4. Would like to request for an option for Host of an audio conferencing to have the capability / Key press / command or shortcut to admit participant manually. to have manual waiting room before initiating the actual audio conference.

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  5. Would like to include the license type of each user on reports when downloaded from the Admin Portal.

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  6. Allow Option to Disable Call Recording on RingCentral for HubSpot

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  7. Currently customer is getting the green check mark status when they make outbound calls using - a toll free number.But once they call a mobile/landline - the green check mark status is not showing at all.they would like to get the green check mark status to all types of lines they call when they use the toll free number.

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  8. Must have a separate option for each User on their Admin Portal to avoid confusion if the notification they receive is for Fax only, Missed Calls, SMS or Voicemail.

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  9. To be able to specify an extension that will ring in the Presence Settings. "Ring my phone when any user I am monitoring rings". Example:User Ext 201 has four(4) listed extensions in his Presence list. He only wanted to hear a ring from a specific Extension (Call Queue pick-up member). Everyone else on the list is not expected to ring when receiving a call. Current behavior: while the setting "Ring my phone when any user I am monitoring rings" is enabled, listed members will ring Ext 201's phone when they receive a call. This is highly applicable for "Call Queue…

    1 vote

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  10. This is for the account User ID: 62862330008 requesting for role that unable to delete fax message

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  11. There's currently no way to change your main business number without having to phone in and waste an agent's time. I wish I could do it from the web portal like any other change but this feature is blocked. I hate having to call in the phone never gets my pin right and has so many errors.

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  12. Vagaro has 100s of thousands users ... when a caller calls the front desk to make an appt, the call could be linked to the existing clients record

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  13. Adding another phone number as their RingCentral number

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  14. Can we have a way to be prompted for a text message instead of prompting for a voicemail if someone is not available? It will be much better to have this feature other than a verbal announcement.

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  15. Hi there, When I am faxing, in the notes section, I type the same message to all the doctors that I am sending new patient correspondence letters to. I don't want to have to copy and paste that same message over and over again. I want to create a template and choose it as a drop down in the notes section (if that makes sense). I am going to give you an example below of what I type to every doctor when sending faxes. __________________________________________________Hello,We hope you and your team are having a fantastic afternoon! ;-)Please see attached correspondence

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  16. This will be beneficial for the users when they need to change the user status while the RC App is running in the background.

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  17. This will be beneficial for users that needs to provide specific information to the callers of the said queue.

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  18. As mentioned earlier, I've come across a system bug that affects the entire setup. To illustrate, I'm an admin who has created a team chat and added users. Some of these users are listed in the company directory, while others aren't (I unchecked a box in the admin portal). Now, for those who aren't in the company directory, their names don't show the three dots, meaning that you can't delete them or grant them admin permissions. As for those listed in the company directory, everything works smoothly. This issue needs immediate attention and a prompt fix. Let's escalate it ASAP!…

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  19. More button 3 dots on dial pad transfer button is just below the record, always mistakenly press the record button when transferring

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  20. Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel

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