11458 results found
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Give admins the ability to disable external messaging for specific users
It would be great for external messaging could be controlled at a user level. For instance we might want sales to have the ability to utilize this feature, but not engineers. Currently I don't see a way to restrict this at that level. It is ether on or off.
Also, the ability to see what users are sending and receiving externally.
1 vote -
RingCentral PULSE
RingCentral PULSE TO have a report of LONGEST HOLD for a current call in place
1 vote -
Bulk download/ Report for Users Conference Calling Details
Get a bulk export list/report of my users and their personal dial-in number, participant code, and host code for conference calling.
1 vote -
Dialed Number Will Reflect Even IVR Menu is Set Up for Company Call Handling
This is for multi-site accounts where it will allow their IVR menu set up to show the dialed number of the customer so they can greet the customer based on the site that the customer is calling about.
1 vote -
Customized Fax Subject Line
Please implement customized subject line on the cover page. That would help anyone viewing the receipt have a better idea of the subject matter of the fax.
1 vote -
Separate the ability to turn off configuration level change notifications from normal workflow notifications.
We must turn off admin/configuration level notifications separately from normal workflow notifications.
We do not want end users to be notified that they have been added or removed from a call group.
We want users to be notified they have a missed call.In our onboarding meeting today, our RingCentral specialist indicated it was all or nothing.
1 vote -
Include an indicator of the Primary Number when downloading a User List
We would like to request to include an indicator of the Primary Number on the report when downloading a User List on the Admin Portal.
The current setup only shows all the phone numbers assigned to the users which doesn't indicate whether a number is a Primary Number or a Direct Number.
1 vote -
key templates upload
Option for uploading key templates to all phones.
Currently it's setup to manually add it per phone but wishing that there is a feature to upload key templates for all phone users that has the same devices on the account1 vote -
Swap the button for video to camera
When going to send a message on the right hand side you have the video button available. It would be great to allow users to change that button to either camera or any other option.
1 vote -
Remove company name from top of desktop window and add status message
I would like to see my Status Message so I don't forget to change it. I don't need to see my Company name at the top.
1 vote -
Vanity numbers with special character
Customer requested to have a Vanity number(#myvisa) that will have special character in the beginning before the letters.
1 vote -
Transcription of Messages from RC App to notify on personal email feature
Call in for Transcription of Messages from RC App to notify on personal email feature
1 vote -
Phone device that automatically pick up calls
Phone device that automatically pick up calls
1 vote -
Sennheiser Bluetooth Headset
Support for Wider Range of Headset Brands
Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
Please have Sennheiser Bluetooth Headset supported in the near future.
1 vote -
RingCentral mobile app can be use when dialing emergency hotline
Customer would like to have use RC mobile app dialer calling emergency hotline
Current behavior: it redirected to native dialer of customer mobile device
1 vote -
the RingCentral app opens two windows during three-way calls, causing confusion and usability problems.
User reported that when making calls using the RingCentral app, two windows open simultaneously.
The first window displays six options: Mute, dial pad, speaker, add, hold, transfer, record video, and carrier and merge.The second window, which appears more active, shows an ongoing timer and the caller's number. and displays speaker, video, mute, ringcentral, end, and dial pad and merge
Both windows show merge but only the other merge on the first screen works
The user suggested to have the greyed out merge button remove so that it doesn't create confusion for RingCentral app users.
See attached screenshot for reference.
1 vote -
Outgoing email encryption
Ability for outgoing and incoming email encryption, customer ask feature to have outgoing email to get encrypted.
1 vote -
Polycom VVX 450 Auto login
need to autologin/keep a user (for a conference room) when the phone restarts
1 vote -
IVR Navigation Setup After a Number is Pressed
Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.
1 vote -
Ability for the RC app to identify where the call is coming from
It would be better if the RingCentral app will have additional feature or capability. The ability for the RC app to identify where the call is coming from like the location, city and state.
1 vote
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