12776 results found
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User IVR Direct Number as Outbound Caller ID (CNAM) for all users
User IVR Direct Number as Outbound Caller ID (CNAM) for all users / or depending on the users they wanted to assign the CNAM
1 vote -
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
1 vote -
Text-to-speech voicemail greeting with wildcards
I want to have a custom voicemail message with {datefrom}, {dateto}, {nameofperson_covering} so that I can re-use the same voicemail message for all holidays/sick leaves.
Example
"I will be away from the office until {date_to}.Your messages will not be automatically forwarded.
My substitute is {nameofperson_covering}
In case of technical issues, please call {phone_number}.
0 votes -
Allow Multiple/Dual Call Recordings per Call Session
We would like to request a feature or configuration that allows the system to generate two separate call recording files for a single call session
1 vote -
BYOD devices that are manually configured for faxing.
The customer would like to have direct device-to-device faxing between numbers on the same RingCentral account to their BYOD devices that are manually configured for faxing.
1 vote -
Block caller ID name should show on call recipient
The number is still showing on the call receiver even if I chose Blocked caller ID.
1 vote -
Add Password for Immediate Meetings as Host
Enable the ability to apply security settings—specifically a meeting password —to instantly started (ad-hoc) RingCentral Video meetings.
Currently, these security options are only available for scheduled meetings or Personal Meetings, and are not accessible when starting an immediate “Start Video” session.
This enhancement would allow hosts to:
-Set a password for instant video meetings at the time of creation
-Apply security controls without requiring a scheduled meeting or Personal Meeting setup
This would improve flexibility and provide stronger security options for spontaneous meetings started directly from the RingCentral app.
1 vote -
Route Direct Call Queue Dialing to Dedicated IVR Menu
The customer wants to retain their existing call queue functionality, including SMS capabilities on the queue's assigned number. However, they need to add an IVR menu that triggers only when the direct number is dialed. This IVR should route calls to the dedicated queue and include a "press 1 or 2" option, allowing the receiving agent to see which keypress the caller selected.
1 vote -
Provide CLI/Silent Parameters for Print-to-Fax Driver or Allow Legacy Driver Linking during App Migration
User Story: > As an Enterprise IT Administrator, I want to be able to silently deploy or link the print-to-fax driver remotely (via PDQ/Intune) without requiring local admin credentials at the user endpoint, so that I can scale our app migration without manual workstation interventions.
Problem/Pain Point: > When users switch to the new app, the existing print-to-fax driver is not recognized. The app forces a reinstall of the driver, which triggers a Windows UAC prompt for admin credentials. This completely breaks silent, remote deployments for enterprise customers, forcing IT admins to physically or remotely log into every individual machine.
…
1 vote -
When I download call recordings, alert me if the request is too large for the ZIP file limit
I have been downloading call recordings in monthly intervals. I recently discovered that not all the recordings are in the ZIP file. I took it down to downloading 5 days worth of calls and it was missing recordings. I used another provider before that had a really good download system. If I downloaded a month's worth of calls and it was too large for their ZIP file limit, it would automatically create multiple ZIP files for the download and alert me. This is what I want - either an alert that the download is too big, or that RingCentral's system…
1 vote -
Message Export Data for specific users
Customer want to have the option to select list of users or specific user from the select Team in Request export opton under Message Export Data
1 vote -
Ability to add a secondary address to the account
A feature that will give an option to add a secondary address to the account for the purpose of porting a number out of RingCentral
1 vote -
Enable RingCentral Call Audio Sharing During Screen Sharing in Meetings (Desktop App)
When sharing a screen from the RingCentral desktop application during Microsoft Teams or RingCentral Video meetings, participants are unable to hear live RingCentral call audio. While sharing system audio works for general device sounds, it does not capture audio from active RingCentral calls.
Currently, a workaround exists by using the web versions of RingCentral App (via Chrome or Microsoft Edge), which allows call audio to be heard by participants when screen sharing.
Requesting a product enhancement to enable direct sharing of RingCentral call audio during screen sharing in the desktop application, ensuring a consistent meeting experience without requiring users to…
1 vote -
IVR prompts directly in queue settings
Would like to use IVR prompts when someone calls a queue using the direct 10-digit number. We text and call from the queues and we will lose sms functionality if we re-assign the number as an IVR menu. We would like to set up prompts directly in the queue.
1 vote -
Enhance Cloud Connector Routing: Increase 10-Range Limit
User Persona & Impact
Target Audience: Enterprise Customers with Hybrid Deployments (RingCentral + 3rd Party PBX like Cisco CUCM/Avaya).Impacted Area: Cloud Connector / Inbound Routing Logic / Hybrid SIP Trunks.
Severity: High (Blocks migration/coexistence and causes routing failures).
Problem Statement
The current 10-range hard limit for Cloud Connector inbound call routing is insufficient for enterprise customers managing coexisting/split dial plans.When migrating from an on-premise PBX (e.g., Cisco CUCM) to RingCentral, customers often have a single block of extensions where some numbers have migrated to RC, but the rest remain on the legacy PBX.
Because RingCentral currently lacks an…
1 vote -
Workflows - Ability to send automatic SMS after incoming call for Ai Receptionist
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
This is when people calling the main number and the call goes to the AI receptionist. And if the customer had a conversation with the AI rep or the AI transfer the call to the auto attendant(user with extension)
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a…
1 vote -
Workflows - Ability to send automatic sms after incoming call for Ai Receptionist
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
This is when people calling the main number and the call goes to the AI receptionist. And if the customer had a conversation with the AI rep or the AI transfer the call to the auto attendant(user with extension)
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a…
1 vote -
Additional Call Log filters
The customer would like additional filters in the Call log for users who often answer incoming calls, who often park and answer parked calls, etc.
1 vote -
Add a Feature to Add Additional Notes or Cancel an Existing Email
Often times, customers reach out to Leaders to add additional notes or cancel an email that has already been submitted. We would like the ability to add these notes to the email without compromising it's position in queue and be able to cancel the email and remove it from the queue.
Today if I were to add these notes I would have to forward it back into the queue and it would fall to the back of the line. Or the other option is using our priority queue but then we are pushing it to the front of the line.…
1 vote -
Save/Discard prompt in Salesforce integration
The save/discard prompt appears to work correctly when users are editing standard Salesforce objects such as Contacts. However, when users are editing a different or custom object (such as your Intake object), the integration redirects directly to the caller’s Contact record without prompting to save unsaved changes.
1 vote
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