12776 results found
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It would be nice to allow a caller to click on # or * to return to the main menu for an announcement only or message only extension
I currently have an announcement-only extension with information, but there is no way for a caller to be routed back to the main menu. They just get hung up on and have to call again... so inconvenient. It would be nice if they could press a button to return to the main menu.
1 vote -
Notification for Changes Impacting Custom Rules in the main line
request an enhancement within RingCentral that provides proactive notifications or warning alerts whenever a user disables, modifies, or updates a configuration that may impact existing custom rules for the main line.
1 vote -
Add an “All” or “Unread” view option at the folder level in RingCentral Glip
Please add the ability to choose “All” or “Unread” at the folder level in RingCentral Glip.
Right now, users can filter conversations by “All” or “Unread,” but that setting applies more generally. It would be helpful if each folder could have its own view preference.
This would allow users to keep folders for daily conversations expanded for quick access, while keeping other folders focused only on unread conversations that need a response. It would make Glip folders more flexible and better suited to different communication workflows.
1 vote -
Alphabetical Order Contacts Deskphone
Customer wanted to have an option where they can set up an alphabetical order in the Comapny Contacts/dial by name directory without having to access the LDAP of yealink . Like the Dial by Name directory/Contacts would sync to the yealink device. It is too much of a hassle to access each device just to set up a LDAP that's start with the first name.
1 vote -
Please provide volume control on periodic tone on outbound recorded calls
The current volume level of this beep tone completely disrupts the call. We need access to reduce the volume.
1 vote -
Make call logging like before where the account we are click-to-dialing from logs the call automatically rather than us having to manually p
Make it so the calls logging are automatically logged from the account we are click-to-dialing from like before rather than each call having to be manually logged with a Person and Location account in Salesforce. It's rather tedious to have to manually choose the account even though it's the one we are in and dialing from.
1 vote -
AI Receptionist DND Awareness
Please add the ability for the AI Receptionist to detect when a user/extension is set to Do Not Disturb (DND) and automatically route the call differently instead of attempting the transfer.
Right now, adding instructions to the Knowledge Base does not reliably work because the AI does not appear to have real-time awareness of user DND status.
Requested Behavior
If a caller asks for a user who is on DND:
Do not transfer the call
Route to a backup extension, queue, voicemail, or alternative destination
Optionally provide a custom response to the caller
ExampleCaller asks for Reception.
Reception extension…
1 vote -
Business hours automatically syncs with the announcement
When creating an IVR menu to announce the store hours, instead of creating an announcement-only extension, it should announce what the business hours that you set up.
1 vote -
Dial from Clipboard
Please bring back the function to dial from clipboard
1 vote -
Enable Audible Caller ID / Automatic Call Announcement
I would like to enable the Audible Caller ID feature on my line. I require the system to verbally announce the caller's identity automatically upon an incoming call, bypassing the manual 'Screen Caller' prompt.
1 vote -
Account-wide bulk control to disable email notifications for internal chat messages (Glip)
Request to add a backend or admin-level setting that allows disabling email notifications for internal chat messages (Glip) for all users in an account. Currently there is no account-wide feature flag or bulk configuration option for the glipemailnotifications attribute, requiring individual user-level changes. A centralized control would improve admin efficiency and ensure consistent notification settings across large organizations.
1 vote -
The RingCentral add-on to Teams created an issue with Presence.
The RingCentral add-on to Teams created an issue with Presence. (Case number: 31407942 has been started). While this is fine for Teams use it will re-organize the team members SDDKEY's on their desk phone in the order they were sorted or moved and not to their previous numbered locations. However, it will never populate in the desk phone if the user has speed dials or custom keys in that numbered location. The quick solution was to log into their account by using the RingCentral Phone App. This was a great tool to add presence in bulk with more control as…
1 vote -
Having AI Receptionist Pause When caller is Talking
The customer reported that the AI receptionist talks over callers by completing its sentences while they are speaking. They would like the system to pause when the caller starts talking to allow for more natural interaction.
1 vote -
The option to Pin Conversations to top
Give a option to Pin conversation in text messages to the top of the conversation list.
1 vote -
BeeTexting License
BeeTexting Feature
1 vote -
BeeTexting Feature
As a small business owner, we would like the ability to use the B-texting feature without purchasing an additional license, or to have the option to replace unused features—such as video—with B-texting instead, without increasing our bill, as this would greatly benefit our business.
1 vote -
Assign Message only extension to the automatic call recording
There's no feature to assign a message only extension to the automatic call recording. It would be better to have the option to listen to recordings on the call logs rather than going to the apps and listen to it one by one.
1 vote -
1 vote
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Enable the option to send callback requests to another call queue when maximum wait time is reached in Ring EX Call Queue Booster
If we don't get to the customer's callback request within the maximum wait time of 30 minutes we just get a missed call notification with no phone number to call the customer back, so that means upset customers who are still waiting on a callback. If we could successfully send the callback to a different queue instead of getting a missed call notification that would fix it. I do have the ability to set the settings to do exactly what I described but it does not work, it only gives me a missed call and never transfers the callback to…
1 vote -
Increase maximum wait time in queue to 60 minutes in Ring EX Call Queue Booster
Whenever a customer requests a callback and we don't get to the call within the call queue maximum wait time of 30 minutes the call just drops and we only get a missed call notification on our end. I tried dumping it into another queue when maximum wait time is reached but that doesn't work either, just the same result of a missed call.
1 vote
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