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9677 results found

  1. Multiple extension to be selected on the Voicemail

    1 vote

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  2. 1 vote

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  3. Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user

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  4. Right now, only Primary Admins can add/edit TCR. We have Custom Roles, we can add the option to set a user with the TCR option, but it's view-only. It's better to allow custom roles to manage TCR.

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  5. They would like to be able to restrict particular users in utilizing Giphy sharing for different reasons.

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  6. We would like to have the ability to customize on how quick contacts are viewed/presented. On the "New layout", Quick Contacts can now show more than 10 contacts at once, unlike on the "Old layout" that can only show 10 at once, but the problem on the "New layout" is that you would need to scroll down in order to view the other Quick Contacts. We are hoping that we can still use the old Quick Contacts layout and show more than 10 contacts at once, so that our Users would have more flexibility in utilizing the Quick Contacts feature.

    1 vote

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  7. The new inbox section in the RingCentral app should have a checkbox option so you can select multiple voicemails/texts/faxes to apply bulk actions, such as marking as unread, downloading or deleting them, on the support site appears that the feature is available but looks like it was for older versions. This feature is important because often the users have to work with a lot of different inboxes and going one by one can be really time-consuming.

    1 vote

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  8. The customer would like when putting a call on park and then picking it up to display the total time of the call, not start a new time.

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  9. From the IVR menu, give the caller the option to receive a chat link to start a chat with a bot. The link can be organic ring central or to an external service.

    1 vote

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  10. This will beneficial to admins that only wants to receive notification during after hours.

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  11. A call or text comes in and you know it’s spam. The mobile app doesn’t have a quick way to add the number to the Block Number list. In fact, adding this “new” idea was a painful process via mobile as well. It’s as if you don’t want the idea or feature.

    1 vote

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  12. This is beneficial to the Admin since they won't check the users in the account one by one to identify who is the owner of a specific Hode Code.

    1 vote

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  13. We had the option to add custom roles but an account change caused the "Add Custom Role" to vanish as per the support agents. A tier 2 case was created and then filed another feature add-on request to get the feature activated on the account again which should not have happened if RC keeps features regardless of any updates with the plan or system.

    1 vote

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  14. Why don't we have the status of the person (online, available or disconnected) when I dial a number from the numeric keypad as specified: "enter a name or a number"If I type a name, I retrieve its status (green, red or white)If I dial his direct number, the system find his name in the directory but not his status : online or availableIt's still very very annoying !

    1 vote

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  15. to transfer voicemail to another deskphone

    1 vote

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  16. Customer is looking for reports to identify who's users is keen of using RC app or external device to answer call or SMS during business hours. it will help us to make sure that our company policy is being followed.

    1 vote

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  17. Support Bose Headsets so I can answer calls when I am not right in front of my pc by using the taps supported on the headset

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  18. wanting to be able to use the SIP phone to call out of our main line. I want to create a sip profile and specify the username as the ID that the user wants to use

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  19. Desired behavior: To be able to customize the order or list of "On Call more menu". - To be able to move options on the menu list based on the commonly used option when thj user is on a call. - Example: A user commonly uses RingCentral app to transfer calls. The user would like to have the Transfer at the top of the list for easy visibility and navigation.

    1 vote

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  20. If you are marketing your services to a corporate environment, why would not include speed dials to the online versions of the product. I think the addition of user programmable user hotkey/ speed dial settings would be easy to implement and a great feature.Shift + Alt + 1 = Speed Dial 1 Shift + Alt +2 = Speed Dial 2...........Shift + Alt + 0 = Speed Dial 10 (or VM)But absolutely let the users have more control over the actual hotkey configuration that works for them.Thanks!

    1 vote

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