13296 results found
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The ability to automatically change a number on the admin portal
The ability to automatically change a number on the admin portal
2 votes -
option to send a message to video pro user
ability to send internal message to users that is not part of the company directory
2 votes -
Ability to subscribe to call logs filtered by queue and date range
I wish to be able to create a subscription to deliver weekly reports based on a specific queue and date range, which includes ALL calls (answered and missed), including the expanded trail of each call. Unfortunately, Performance Reports in Analytics only produces answered calls and does not include missed calls.
2 votes -
When doing call forwarding I want to be able to play a recorded message then forward the call to another number
I have several locations, I want to be able when I close one location I want to be able to forward calls to my other locations. So Ideally I want a messega to be played saying that we are closed but they are being forwarded to another location.
2 votes -
conference call for call queue member
Hi,The customer would like to have a conference call from the call queue members.please find the below verbatim"People dial one number which is associated to RC call group. Several members are contained within. I want all the member's phone numbers to ring simultaneously, but ideally, I want the people to answer one by one, and for their numbers to continue to ring, so that eventually one big telephone conference call forms."
2 votes -
Feature request - Site management from Template
Hello, From a User Template, we are not able to attribute site management on the Role (cf screenshot 'Template view'). From a User, we are able to do it successfully (cf screenshot 'User view'). Basically we need to have the screenshot 'User View' on the User Template side. This feature will be really helpfull for us. Could you please activate the site management from the template? Thanks.
2 votes -
Correct issue with voicemail notification only uses default iPhone alert since last update
Today is 8/22/23 and until recently a voicemail received on the iPhone RC app would follow the custom tone you selected. Now it only alerts with the default tone for the iPhone regardless of what you select. This was working fine for the past year or more and needs to be corrected as the users (doctors, etc) can not differentiate between the notifications and the default 2 tone alert will not wake them from sleep when on call.
2 votes -
Simultaneous - removed the missed calls in the Glip
removed the missed calls in the Glip
2 votes -
Barge a call on a Delegated Line Group using Desk Phone
We would like to be able to barge a transferred call to a delegated line group extension using desk phone
2 votes -
Undelete a note in RingCentral
Recently a posted note in RingCentral disappeared. I'm not sure what happened to the note but it got me to thinking that there should be a trash for recently deleted notes to avoid losing important note/projects.
2 votes -
Access to personal contacts during a call transfer
During a call on the RingCentral application, when the call needs to be transferred to someone else, only the Company directory is available to search in. There is no access to personal contacts or any other group. Please add the ability to transfer calls to other groups other than the Company directory.
2 votes -
Option to just block internal calls and not see any directory allowing only External calls only.
I understand that in many instances, it is standard practice to restrict all external calls on a device. However, there are specific scenarios where blocking internal calls (excluding voicemail) becomes necessary. In such cases, there is a requirement to limit the device to receiving only external calls and making external calls exclusively. This setup essentially mimics the functionality of an independent individual line, akin to a home phone situated in a separate location.
2 votes -
Ability to Display incoming call in the standalone window in the RC App
This will benefit users by allowing them to keep all normal functionality of the normal standalone window, while being able to answer and navigate call actions.
2 votes -
Create and view groups in RingCentral Desktop and mobile app
Right now the only way you can create a group with outside phone numbers is to do so from the RC portal. I want to be able to create a group in my desktop app, so I can send a text to the group from either of my apps.
2 votes -
Call recording notification saved
A notification that a call was recorded successfullyto avoid loss of call recording or to be notified if it encountered any problems in recording the call during the call.
2 votes -
need to have more than two lines for calling in and out
need for more than two lines per user to receive multiple calls simultaneously
2 votes -
Mitel MiCloud Connect 6800 6900 6900W Phone to RingCentral
Migration of Mitel t 6800 6900 6900W Phone to RingCentral should have smooth process/transition with a helpful document or guide follow KB doesnt provide any information or guide. https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=MVP&language=en_US
2 votes -
Allow Admin to Disable Banners on RingCentral App
There are users that uses the RingCentral Phone embedded with their CRM or other calling platform. Thus, selecting the default calling for app to "RingCentral this app" is not a choice for them, and the popup that says "An incoming call is being directed to the RingCentral Phone app. Please review your settings if you want to see incoming calls in this app." cannot be removed permanently which some users find annoying. There should be an option to remove these banners permanently that can be a setting on the app or an admin setting.
2 votes -
Ability to Add buttons for HUD for After hours
The customer was wondering if there's a way to add a button to the HUD on certain phones in a group to enable out-of-hours mode
2 votes -
Approval for an additional email address for authentication purposes
May we suggest that another email address be added to the account for authentication purposes. Sometimes we need to reset the router so RingCentral sends our very busy doctor the code before individuals in the office can regain use. We switched the email address to mine in the admin portal but then when he needed to get into the portal, he experienced difficulties so he switched the contact email address back to his.
2 votes
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