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Phone & Messaging

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  1. Have the option to set the "Number of Provisioned lines" to 100 in the account without the need to call/request each phone.

    1 vote

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  2. We'd like the ability to record one side of our phone calls. For example, we'd like to record our employees outbound calls, but only our side, not the customer's side. This would prevent us from having to annouce that the call is being recorded on an outbound call. Thank you!

    1 vote

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  3. I hope they will add a button to press and the number of the spam caller will go to the blocked list. Instead of adding it manually in the admin portal or desktop app

    1 vote

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  4. The client wants all of account users (employees) to be able to send and receive faxes using the company fax number.

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  5. I would like for Ring Central to have an Account Switching Feature added to Ring Central Mobile or Desktop Application. This will give an ease of an easier way to make account that needs multiple logins

    1 vote

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  6. 1 vote

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  7. company and phone number not "auto populate" when sending fax

    1 vote

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  8. We currently have the option to link the contacts/calendars from Google and Microsoft (Exchange and O365) and having the option to connect our Yahoo ecosystem would be a huge convenience for the many who use it.

    1 vote

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  9. customer requesting a feature where when the caller was put on hold or by the end of the call their is a IVR message asking the caller on how the experience and how this they find the company that they are calling

    1 vote

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  10. The client wanted to download reports analytics as a file (doc or pdf).

    1 vote

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  11. It will be helpful for an Admin to have a section in the web portal that allows him to see what softphone version a user is currently using.

    1 vote

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  12. 3rd party going to RC to reflect the number of the caller as the caller ID number. When setting 3rd party number to forward calls to RC and configure them to be answered by either user extension or call queue, the number showing when received is the 3rd party number, not the caller's number.

    1 vote

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  13. option to have a toggle button for block numbers

    1 vote

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  14. Using last names clutters the small phone screens. I could find a way to remove the last names on the physical phone presence.

    1 vote

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  15. It will be useful to have this feature available also and not just on desk phones.

    1 vote

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  16. Made a test call to a tester account and it works. When they call other RC numbers & other numbers, it shows one of the user's name on it which they didn't set up at all.

    1 vote

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  17. Option to set up Polycom Trio 8300 with "Start a meeting in seconds with one-touch join" through the Admin portal

    1 vote

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  18. Is there a global search for our account to see if a specific non RC number is associated with any queue or extension

    Our main attorney want to know if his cell number is listed as a fall-over number anywhere in the RC system

    1 vote

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  19. Way to set different greeting or an identifier when a call is from another user when set with Presence to ring when other users ring.

    1 vote

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  20. Looking to add the queue status function to an overflow queue. Currently if queue "A" is alerted but no users available, the call will over flow to queue "B". This works correct but users in queue "B" are not able to use the queue status to turn off their membership in queue "B" even though the option is showing in that queue. This is causing the overflow queue members to always be active in that queue. Need to use call forwarding to queue "B" as a workaround and queue status will work. This means that the call has to wait…

    1 vote

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