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  1. When two people are on hold and I need to get a third perrson, I get an error message saying you have reached your limit for simultaneous calls. Meaning i cannot have two calls on hold and call another.EXAMPLE:A call comes into Assistant A for Agent A & B. Assistant puts the call on hold and grabs Agent A and when she tries to grab Agent B, she receives an error message below:Can you not have more than 2 calls on Mobile? Works perfectly fine on DESKTOP APP.

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    0 comments  ·  Application  ·  Admin →
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  2. Need ability to add all our users to our fax notification email so they know when customers send them faxes

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  3. Having the capability to add RingCentral App in MACOS in Apple Business Manager.

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  4. Super admin should have the option to customize role where they can restrict some user/specific user to download/share voicemail.

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  5. We need to have an option to remove/disable the ability to control the DND feature on Polycom Phones. This is to prevent other users to go on unathorized DND status.

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    0 comments  ·  Hardware  ·  Admin →
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  6. The ability to confirm the Expressed Link within the email application should be available when accessing the computer remotely via a desktop session.

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  7. Customer would like to have an option for her users to have the capability to toggle on which queue will they answer so they can manage their queue anytime that they want

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  8. Hello, I have a business here in the US , that represents 13 different companies in different matters, When outbound calling we can set up 13 different numbers to call out from , However in order to remember which company is attatched to which number there is currently no way to label the outbound number, On the call out number toggle, it lists all numbers as "Direct Number" Making it very confusing for staff to call out from the correct number as all IVR menu numbers are called , "Direct Number"This is a request to add either the IVR menu…

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  9. When a fax comes in and sent on a specific extension, they will see on email subject the name of the recipient or specific extension who received it.

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  10. Is there any way to fix it to where and extension only receives 1 notification for both voicemails of two extension

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  11. Call queue calls when answered only show the number and PART of the call queue name and agent it would be helpful to display the entire call queue name

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  12. There should be an option to check the call details made by an Anonymous Caller.

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  13. Whenever the users are sending an SMS internally using the app and searching for the name of their co-users the extension number of their co-users is also showing so if the sender clicks the extension number it will route them to a different conversation. What we want is to make sure that for SMS if the users search for their co-user name then only the primary number will show. All SMS communications should be using the "Primary number" by default across all apps if it's possible.

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  14. Have the list of Kbis already available to request numbers. The customer must always send the same Kbis. If there were a list of valid items, this would enable multi-company customers to better manage their fleet.

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  15. We would like to use the CNAM feature for EU accounts. Currently, this is not an option.

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  16. it would be best if we have the option to use the message-only-extension as the fax and SMS recipient

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  17. It would be great if we had the option to view the call-forwarding history of the account prior to updating the call-forwarding in the online account.

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  18. Need the ability to turn off the new feature tutorials through the RingCentral Mobile app on iOS devices

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  19. this would allow admins more options on what they want their users can do

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  20. Remove RC app link from RC phone app so users is not redirected to download the RC app

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