12224 results found
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Allow call queue to take hold calls from shared lines
We have set up a shared line in our account with the goal of enabling call queue members to answer shared line calls when they are placed on hold. After speaking with technical support, we were informed that the shared line does not function in this manner. We would like to request a new feature where we can set a shared line phone as a member of the call queue, allowing calls to be easily answered from the shared line to the call queue.
1 vote -
Zero dialing can be connected to an external number
If caller press zero the can can be connected directly to an external number.
1 vote -
Make the 'Allow to start and stop recording' option available to all RingCentral customers.
When a customer schedules a RingCentral meeting, the "Allow to start and stop recording" option under Advanced Settings is missing. We were informed that this feature is not intended for general customers and is currently limited to internal staff and technical partners.
We kindly request that this feature be made available to all RingCentral customers in a future release.
1 vote -
Internal Fax Outlook Displays
Wanting to correct internal fax to email notifications to mirror same patterns of actually displaying/sending the attachments and cover letters of a fax the same as the external traffic displays and receives the data. Currently internal communication only notifies staff to check portal for the fax data over sending the data directly via an outlook email.
1 vote -
customize prompts for different types/reasons for outbound call failures
We would like to customize our prompt for failed outbound calls. For example, when we dial a phone number and accidentally pressed a single digit we will get the message "sorry, but your call cannot be completed", we want this to be configurable.
1 vote -
Improve Fax Transmission Reliability for Toll-Free to Toll-Free Numbers
Currently, when both sender and recipient use toll-free numbers, faxes are routed through a generic path since toll-free numbers lack fixed geographic endpoints. This routing is less reliable and often results in failures. We request an improvement in how TFN to TFN fax traffic is handled, with more robust routing, better support for explicitly setting the “sent from” toll-free fax number, and clearer error feedback when failures occur.
1 vote -
2 separate ringtones to distinguish between direct calls and calls to main number.
Fix the option for separate ringtones ! Why have the option to choose different ringtones when it does not work!
1 vote -
Use Shared line Extension for calling 911
Want to use multiple desk phone under 1 line to call 911 emegency
1 vote -
Enable concurrent call in a specific members in the Call Queue.
Only One user in the call queue should be able to receive at least 4 calls, before any of the other calls are connected to the other members.
1 vote -
Ability to show incoming caller ID to a specifi extension when calls are set to ring to multiple users phone
Ability to show the incoming caller ID to a specific extension when calls are set to ring to multiple users' phones
1 vote -
Campaign-wide STOP Suppression for TCR Campaigns
When a recipient opts out (e.g., texts “STOP”) on one number in a TCR campaign, RingCentral should automatically block messages to that recipient from all numbers in the campaign.
Why it matters
Recipients expect “STOP” to mean no more texts, regardless of which number the campaign uses.
Avoids compliance risk and potential carrier issues.
Saves customers from building custom suppression logic outside RingCentral.
1 vote -
Downgrading RingCentral Desktop App to old version
Preferred to have the functionality of the RingCentral Desktop application version that can easily print and select pages of the faxes that was received through RingCentral Desktop application
1 vote -
Ability to distinguish different speakers in call recording
seem our team have a hard time distinguishing between different speakers at certain points in the call, like when there's a slight overlap in speaking.
do you have any other features that would help with separating speakers more effectively?1 vote -
I have a suggestion for improving the text messaging feature. Could you please consider adding a setting that would automatically include th
I have a suggestion for improving the text messaging feature. Could you please consider adding a setting that would automatically include the "Add opt-out" message in every text?
Currently, we have to manually click a box each time to include it, and an automatic setting would streamline the process significantly.
1 vote -
Automatic phone icon appear when Slack user is on the phone
Have automatic phone icon appear when Slack user is on a RingCentral phone call so other remote team members can see they are unavailable.
1 vote -
Conditional Opt-Out Message Removal for Bulk Texts
remove the " Reply to stop to opt out of these texts" if sending to multiple numbers
1 vote -
Scheduled reboot option for Yealink W70B basestations
We have a lot of Yealink W70B basestations deployed in our business. After 6-8 weeks of uptime, they need to be rebooted because of issues like one-way audio or poor voice quality.
The W70Bs don't have a scheduled reboot option so my understanding is the only other option is RingCentral needs to enable a feature to command the basestations to reboot via SIP.
1 vote -
Call Recording Opt Out for Customers
I would like to suggest to have the option for our customer to opt out from being recorded even though automatic call recording is turned on. It would be nice if our callers has that option if they don't want the calls to be recorded.
1 vote -
Request to have an option to Disable Missed Call Pop Up on Yealink phones to be applied to all the phones on the account
Want to have an option to disable Missed Call Pop Up window feature on the Yealink phones that will be applied to all the phones on the account
0 votes -
Show there company name when you receive a call
When receiving a call the customers name is displayed as the majority of my customers are companies, it would be useful to also see the company name
1 vote
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